Virgin Voyages cannot accept Guests who will have entered their 24th week of pregnancy by the beginning of, or at any time during, the voyage. Dining. Are you booked on an upcoming cruise but worried a case of COVID-19 could derail your plans? COVID-19 antigen testing prior to sailing. Online direct bookings will require a credit card at the time of booking, but the deposit will not be charged until 24 hours have elapsed after the booking. For assistance, please call 1-800-430-5308, or in the UK +44-20-800-3688912. Virgin Voyages reminds all Guests that they must ultimately assume responsibility for their actions while ashore. Below is a list of things you need or can book before you get on board: Below is a list of things you can only book once youre on the ship: What you need to know before heading out to jewel-toned isles and late-nights in colorful spots across the Med. For sailings departing May 1, 2022, or later, the lines standard cancellation policies apply. We may have special offers in place, so click here or the Offer Terms and Conditions link above (both link to the same place). All rates and information presented herein were in effect at time of printing and are subject to change with or without notice. Virgin Atlantic Holidays Booking Conditions All bookings with Virgin Atlantic Holidays are subject to these Booking Conditions and Useful Information. In keeping in line with the rest of the travel industry, we have removed all vaccine and testing requirements starting 10/30/22 on Valiant Lady and 10/28/22 on Scarlet Lady. We've made it safe, so you can do everything. Because of security regulations, Guests may not be allowed to enter the terminal prior to the scheduled embarkation time and may want to avoid waiting in potentially inclement weather as the waiting area outside and inside the terminal may be limited. Note: the date of departure means the date the arrangements you havebooked through usstart. Items 7.1 and 7.2 of the ticket contract includes language related to "health risks, epidemics or illnesses or outbreaks or public health emergency or other impactful prevalence of disease" for which no refunds will be given. You must rebook your sailing when you cancel, and it must be for a sailing (any ship, any date) departing by March 31, 2023. This card comes with a long list of benefits, including access to Centurion Lounges, complimentary elite status with Hilton and Marriott, at least $500 in assorted annual statement credits and so much more. They will receive 100% of the cruise fare paid to the original form of payment, minus any penalties or nonrefundable fees, which will be returned in the form of FCC to be used to book a future voyage with the line. Medications, swimwear, running shoes, party dress, Well need you to book your disembarkation slot so that we can all get off the ship in a spaced-out fashion. Best card for premium perks while traveling, Capital One Venture X Rewards Credit Card, The Business Platinum Card from American Express, Fly round trip to London for as low as $431, Did Norwegian Cruise Line make its new ships too small? Beyond 121 days or more from the sailing date, Guest or Guests travel agent has 7 days from the initial booking date as a grace period to cancel the reservation and will receive a full refund of the deposit if cancelled within the grace period. Those who have answered yes to any of the questions will be sent to a secondary screening in the event that they may have been exposed or potentially infected. If you buy add-on components, such as flights and/or hotels and/or transfers, additional fees associated with these services will apply as well as any applicable governmental taxes and fees. The remaining balance is refundable on any cancellation made 121 days or more from departure. Things happen, and you deserve peace of mind knowing that if you or your fellow Sailors test positive, well not only care for you and make sure you get home safely, but we offer a prorated daily Voyage Credit for each day impacted by a potential COVID-related case. Per person taxes and fees will be refunded to the credit card on file. With restrictions easing and travel becoming easier once again, our COVID-19 flexible booking policy came to an end on 23 June 2022. Cruisers who cancel without one of the above qualifications will be reimbursed based on the line's standard cancellation policy. Below weve broken down a comprehensive checklist of all the required documents youll need to complete and submit before you get to the port. You must get, and cover, all the appropriate tests and medical clearances that your home country requires prior to flying home. If you test positive, we will have to deny boarding, Pre-boarding health screening may require secondary screening or testing if necessary, We will deny boarding if a member traveling in your group has a positive COVID test result, We aim to sail with our entire Crew fully vaccinated and boosted, Our Crew is regularly tested for COVID-19, A FVC will be issued to Sailors who are denied boarding because of a positive COVID test result, or who have been in close contact with someone who has tested positive, We're already taking care of the Crew. What you can book once youre on the ship, 5. Planning a cruise? Further, your vessel may not be able to immediately evacuate a Guest in an emergency situation due to the ships location relative to the nearest evacuation-capable platform. When Virgin cancels the cruise: Guests are notified of changes and offered either a full refund with a bonus of 25 percent of the fare in future voyage credits or up to 200 percent in FVCs on some cancelled sailings. Cost includes $12.95 plus applicable local sales tax. COVID-19 antigen testing prior to boarding. "From extensive cleaning measures, to a first-to-sea, high-tech air filtration system, the . Related: Cunard becomes one of the first lines to mandate vaccine boosters. Earn 5X Membership Rewards Points for flights booked directly with airlines or with American Express Travel up to $500,000 on these purchases per calendar year. 1. For bookings made by Sept. 30, 2022, for sailings departing on or before Dec. 31, 2022, Holland America is granting passengers full refunds when they cancel for any reason at least 30 days prior to sailing. They will have expiration dates, usually one year from the cancelled voyage if you cancelled. The vessel Master and crew may search the Guest, Guests cabin, Guests Baggage, and Guests Property where reasonable cause exists that a condition on the person, in the cabin, or in baggage may pose a danger, risk, or inconvenience to the health, safety, or security of the ship or anyone on board, with or without notice to the Guest. Any late-arriving Guest may join the ship at an approved port of call in the scheduled itinerary. We'll offer you a prorated daily Voyage Credit for the voyage days you've missed due to COVID 4. Plus, your own feed of TPG content. Guests may consider self-identifying their disability where notice to the vessel crew would prevent misunderstanding of a Guests particular impairment or disability. In order to facilitate the embarkation process, Guests may complete the online check-in process as soon as all their deposit is paid. Health and wellbeing But you do have the option to transfer, sell, or otherwise have someone go in your place up to 48 hours before your Voyage. Get $200 back in statement credits each year on prepaid Fine Hotels + Resorts or The Hotel Collection bookings, which requires a minimum two-night stay, through American Express Travel when you pay with your Platinum Card. Card Rating is based on the opinion of TPGs editors and is not influenced by the card issuer. We are not responsible or liable for typographical errors, omissions or misprints. Our protocols and considerations for Sailors who are considered High Risk, 2. Not all areas or equipment on the vessel are suitable for access to disabled Guests or Guests with reduced mobility. Heres a peek. Virgin Cruises Intermediate Limited (referred to herein as Virgin Voyages, we, or our) has two Ticket Contracts, but only one will apply to you as a Guest: one is for a Guest from everywhere except the United Kingdom, and one is for a Guest from the United Kingdom. Given some lines current flexibility allowing cancellation as close as 48 hours to embarkation day even if youre tempted to cancel right now, it could be prudent to wait to see how the situation plays out. Click on your cruise lines name below to find out more. Newsletter; Write a Review; Boards; . Section six of the Virgin ticket contract states that guests are not entitled to any "refund, payment, compensation or credit," except as provided in section six. If you have not paid in full, any money you have paid will be refunded to the original form of payment. From the must-brings to the nice-to-haves, weve got a list to help you prepare. Refunds will be issued to your original form of payment. If you test positive for COVID-19 or have been directly exposed fewer than 30 days before you embark, youre also entitled to the above. 6. Reservations are subject to change or cancellation in the event of a full-ship charter, and in such event, Virgin Voyages shall refund all passage moneys paid by a Guest. Lastly, just as a final reminder, you cannot travel if you have been advised thatyou are: If you are exhibiting symptoms or indicate on your Health Form that you arent feeling well, we may test you for COVID-19 during embarkation. For more cruise news, reviews and tips, sign up for TPGs cruise newsletter. What happens if a Sailor tests positive at the terminal? The cruise line allows only adults ages 18 or older on its cruises. Conversely, It may be your Voyage sail date if that is the only thing you booked with us. Per Guest taxes and fees will be collected or refunded to the original credit card(s) on file if the taxes and fees on the new sailing date differ from the original. During the voyage, weve implemented best practices around sanitation, physical distancing, limited occupancy, and health checks for everyone on board. No change fees will be charged for Voyage date or cabin changes. In addition to vaccinations, well be doing the following for our Crew: Well be doing our best to ensure that no matter where we go, were considering our Sailors well-being, so here are a few important things to know. 25 Feb/23. For questions about whether our Voyage experience is right for you, please contact our Shoreside Sailor Services by clicking here or if in the US or Canada calling 1-954-488-2955 and if in the UK +44-20-3003-4914. Yes, I want to receive emails from Virgin Voyages. Ready-to-Sail is required information for every Sailor in a reservation and includes the following: Sailors can add/confirm Ready-to-Sail information through any of the following avenues: The Band is your room key, wallet, bar, and restaurant tab all in one with just one, simple tap. Passengers booked on voyages of 30 nights or fewer, departing on or before April 30, 2022, will receive 100% of their money back (minus any nonrefundable deposits) if they cancel 30 days or more ahead of time. For your deposit, you can request a Future Voyage Credit at this time. Our points-obsessed staff uses a plethora of credit cards on a daily basis. Travel and entry requirements Your first stop for everything you need to know about travelling to and from Australia. 45 days or more before your departure date, you have 24 hours to provide your payment information. Enrollment required. Change to a new Voyage date up to 1 year after original Voyage date. 5. If you're booking at this time, you have a 7-day grace period to request a full refund on your deposit and any other payments made. However, sailings booked after April 30, 2021, don't qualify, so any bookings made in the latter half of 2021 or in 2022 will fall under the line's standard refund policy. Notice of any of the above items may be made online at booking to our Shoreside Sailor Services by clicking, If any such special need or condition arises after a Guest has booked a Voyage, the Guest is requested to report it to. Within 350 in Upper. $240 Digital Entertainment Credit: Get up to $20 back each month on eligible purchases made with your Platinum Card on one or more of the following: Audible, Disney+, The Disney Bundle, ESPN+, Hulu, Peacock, SiriusXM, and The New York Times. Our biggest priority is keeping our Crew and Sailors healthy, and we want you to feel confident when you set sail with us. Complete the Voyage Well acknowledgement in our Sailor App, 6. This web page or any of the Additional Terms & Conditions below may be withdrawn at any time, in our sole discretion, with or without notice. All Guests must be checked-in and onboard the ship no later than one hour prior to the departure time noted on their Voyage documents or may not be permitted to sail. Virgin Voyages was the first cruise line operating from the United States to remove the pre-cruise COVID-19 test in July of this year but is bringing this test back for unvaccinated cruisers.. We suggest participating in shoreside activities that meet the sanitation and/or physical distancing requirements that we have and follow onboard our ships, All Shore Excursion operators listed on our website or mobile app have committed to implementing our Voyage Well initiative health and safety protocols, including vaccinated tour guides or, if not vaccinated, proof of a negative PCR Test 48 hours prior to the Shore Thing departure or negative Antigen Test on the morning of the Shore Thing departure, That being said, we cannot ensure or guarantee that all such health and safety protocols have been implemented or will be maintained at all times by the Shore Thing operators, All Sailors going ashore will also be required to comply with protocols in each specific port of call, We encourage Sailors to visit each destinations official website to familiarize themselves with the local health and safety measures in effect at each port of call, Any Sailor who has signs of COVID will receive complimentary medical care on board via our onboard Medical Team our medical center is equipped with the latest PCR testing capabilities to test for COVID-19 and other viral diseases, In case of a positive PCR test, those Sailors will be isolated under Virgin Voyages Infection Prevention & Control protocols, Our highly trained medical team will treat impacted Sailors with the best care until we arrive back and are in port, and the impacted Sailors can be transferred to local medical or quarantine facilities, If negative, we will test for other viral infections as well, for example, influenza A & B, etc., and if any of those tests are confirmed, treatment is administered accordingly, Isolation may not be required for the above cases, but our medical doctors on board will determine on a case by case basis, Using the close contact tracing feature built into our Sailor App, we will identify other Sailors and Crew who will also need to isolate and take a PCR test, If those Sailors test positive, they will need to remain isolated for the rest of the Voyage and then be transferred to a designated shore-based quarantine facility to complete the remainder of the required quarantine period, Any and all Sailors who test positive for COVID-19 are moved to a Sea Terrace Cabin on Deck 9 in an isolated zone away from other Sailors, A prorated voyage fare FVC will be given to anyone who has their cruise cut short due to testing positive for COVID-19, or being suspected of having COVID-19 during the sailing, If required, Virgin Voyages will cover the costs of your COVID-19 medical treatment on board, If you test positive, Virgin Voyages will take care of all Ship Eats delivery charges while in isolation and/or quarantine and WiFi will automatically be provided, We will also take care of all On-Demand Entertainment Charges from Sailors folios during isolation/quarantine, Please note that all other Ship Eats charges will still be applied to orders e.g. 8. Taxes, fees, and port charges are refundable on all cancellations other than mid-cruise early departures and no-shows. What to expect on the day of your voyage. Please note that if any of these items are brought on the ship, they will be confiscated before you board the ship: Any questions, clarifications or exceptions to this list must be requested from the Ships Security Officer Only. The eased protocols take effect Sept. 18, 2022 on Valiant Lady and Sept. 21, 2022 on Scarlet Lady. Our Voyages are adult-only, so Guests must be at least 18 years old to sail with us. Having neurological conditions, such as dementia, can make you more likely to get severely ill from COVID-19. Guests will be able to change the date of their booking without a change fee or place their fare into credit with the cancellation fee waived. 1. Please refer to theCDCs criteria for when not to travel, and note if any of their recommendations apply to you. Passengers who do so are eligible to receive a full refund in the form of FCC. - You have the most flexibility outside of 120 days prior to your departure date. Yes, I want to receive emails from Virgin Voyages. We urge you to read them, as youre agreeing to be bound by them when you book a cruise with Virgin Voyages (a Voyage). Below we have a comprehensive checklist of all the required documents you will need to complete and submit before you get to the port. Make sure to plan ahead as they'll only allow those more than two weeks out from their second dose before boarding. In keeping in line with the rest of the travel industry, we have removed all vaccine and testing requirements. Check you've typed your email address correctly. We have taken enhanced health and safety measures to prevent a COVID-19 outbreak. All assessed government or quasi-government taxes and fees are subject to change without notice at any time, and we reserve the right to add a surcharge for these taxes and fees whether you have a confirmed booking under deposit or have made a final payment. Within 120 in Premium. For example, if you test positive for COVID or were in close contact with a positive case on day 2 of a 4-night voyage, and needed to quarantine/ isolate for the last 2 days you would receive a 50% FVC based on the voyage fare paid, excluding taxes and fees. Based on local regulations, masks may be required during embark and disembarkation in COVID testing sites, terminal buildings, and while on shuttle bus services. In limited situations where Guest would be unable to satisfy certain specified safety and other criteria, even when provided with appropriate auxiliary aids and services, we reserve the right to refuse permission to participate in all or part of the Voyage. Credit ranges are a variation of FICO Score 8, one of many types of credit scores lenders may use when considering your credit card application. For Sailors who test positive for COVID-19 or refuse to quarantine. Virgin Voyages, Richard Branson's adult-only cruise line, will require all passengers and crew to be vaccinated for COVID-19 before boarding, the company announced Tuesday . Seabourn is allowing more flexibility for travelers who arent comfortable cruising right now. Weve outlined a few recommendations about approaching travel to and from the ship the trains, planes, and automobiles in between. Once you check in, youll receive your Band and board the ship. Virgin Voyages shall not be responsible for failure to adhere to published arrival and departure times for any of its ports of call. In keeping in line with the rest of the travel industry, we have removed all vaccine and testing requirements beginning 10/30/22 on Valiant Lady and 10/28/22 on Scarlet Lady. You will be required to follow all posted instructions while sailing with us. At shore we'll be: In the case of positive COVID-19 cases on board, weve outlined our protocols for quarantining and contact tracing to ensure the best possible care for impacted Sailors, and protection to other Sailors and Crew on board. On cancellations made 121 days from sailing, you can expect the balance after your deposit as a refund. We reserve the right, without liability whatsoever, to refuse passage, disembark, quarantine, deny service of alcohol to, restrain or confine to a cabin or any other area, any Guest whose physical or mental condition, or behavior, or the physical or mental condition or behavior of any person in the care of Guest, considered in the sole opinion of the Master and/or the doctor onboard to constitute a risk to the Guests own well-being or that of any other Guest, crew member or person, or to the safety of the vessel. Plan Far, Far Ahead, Royal Caribbean International Cruise Line Refund Policies, Holland America Line Cruise Refund Policies, Scarlet Lady handover from shipyard to Virgin Voyages. 1:03. 2. If you must cancel the cruise: It's important to remember that 7-day cutoff on your deposit. We further reserve the right to correct or change these Additional Terms & Conditions, the Ticket Agreements, or website, with or without notice. While our ships comply with all U.S. Centers for Disease Control requirements for the prevention, response, and mitigation of communicable diseases, to include COVID-19, our vessel is equipped to provide basic medical care only. Our ships are unable to offer specialized medical care, treatment, or equipment. But if you need help, well do our utmost to provide it. Cruisers can cancel to receive a full refund in the form of FCC to be used for a different sailing, which must depart by Dec. 31, 2022. For the safety and security of Guests, we use closed circuit television (CCTV) or other surveillance means onboard the ship. Credits must be used by May 31, 2022, to book a new cruise that departs by Dec. 31, 2022. Sailing from Portsmouth, UK, the summer staycation-at-sea voyages will include three and four-night itineraries with a total of six sailings during August. Cruisers who book under Regents Regent Reassurance program are able to cancel within 15 days of sailing to receive a full refund in the form of FCC to be used for a different voyage. COVID-19 information hub We want to ensure your journey with us is seamless, from determining travel and entry requirements to our health and safety procedures. Reservations are subject to change or cancellation in the event of a full-ship charter, and in such event, Virgin Voyages shall refund all passage moneys paid by a Guest. Sailors will be departing, and arriving back home, from our very own, gorgeous Terminal V located at 718 N Cruise Blvd, Miami, FL 33132. Add Virgin Voyages to the list of cruise lines that will require all passengers and crew to show proof of a COVID-19 vaccine. More than 60 in Economy. Virgin Voyages reserves the right to deny participation in certain activities based on past or present medical conditions. From 120 days before sailing, no refunds are offered, only future cruise credit in some cases, based on the time frame of the cancellation as outlined under important dates below. Here youll find everything you need to know so you can book and sail with confidence. Passengers who booked by March 31, 2022, for cruises departing on or before Sept. 30, 2022, are protected by Royal Caribbean's Cruise With Confidence policy, which entitles them to 100% of the cruise fare paid in the form of FCC if they cancel for any reason. Find the right card for you. - From 119 days up to 45 days from your departure date, your available options are: - At 44 days from your departure date, all funds paid are final. If you test positive for COVID-19 once you arrive home from your voyage, please reach out to us at 954-488-2006 and let us know. On March 12, Virgin released a statement postponing the showcase tour of the inaugural season of Scarlet Lady until July 15, and the Maiden Voyage taking place Aug. 7. The minimum age to book a Voyage is 18 years old. The line has also made allowances for anyone who tests positive for COVID-19, has a member of their party test positive or who has been deemed a close contact within 14 days of sailing. Click. If you choose to cancel your sailing without a positive test result, your refund will be issued based on the line's standard cancellation policies. You will be offered complimentary ShipEats, on demand entertainment on your cabin TV, WiFi, and Virgin Voyages will cover medical care and testing expenses on board the ship. Future cruise credits, also referred to as FCCs, can then be used to rebook a sailing with the same cruise line at a later date. Virgin Voyages Becomes First Major Cruise Line to Eliminate Pre-embarkation COVID Testing in the U.S. Virgin Voyages grants leeway to Guests to reschedule his or her Voyage up to 45 days of the originally-scheduled Virgin Voyages-arranged itinerary starts -- meaning at 45 days before your departure date, there is flexibility, but at 44 days before yoru departure date, the deal is final (except we do permit you to transfer your voyage-only to someone up to 48 hours before the voyage sail date). We ask that all Guests complete the online check-in as soon as possible. Upon arrival, all Sailors are required to fill out a health declaration (aka the health check form). This card is also incredibly rewarding for travel purchases, helping you rack up a ton of Membership Rewards points for your next award trip. Required pre-flight COVID tests on disembarkation. At least one high-profile line is considering the idea. Her favorite cities include London; Amsterdam; Krakow, Poland; Phnom Penh, Cambodia; Dawson City, Yukon; and anywhere known for outstanding pizza and theater. Flights and transfers are not included. Find out how here. The sail date is the date the ship, on the Voyage portion of your holiday, departs the port of embarkation. Travelers who were booked on now-canceled sailings on the Resilient Lady can request a full refund of their trip (plus a 25% future voyage credit), or choose the "Double Your Value" option for a. Refund requests must be received within six months of cancellation or the embarkation date (whichever is earlier). In addition, there are other terms and conditions that apply (hey, its a complex operation to havean amazing adventure with 2,700 Guests!) TheU.S. Department of StateandU.K. Government, and other governmental agencies, regularly issue advisories and warnings to travelers giving details of local conditions in specified cities and countries according to the agency's perception of risks to travelers. Improve earnings, maximize rewards and track progress toward dream trips. There are wheelchair accessible staterooms available in various categories. In the case of any conflict between these Additional Terms & Conditions and the relevant Ticket Contract, the relevant Ticket Contract will prevail. Our policies for those who test positive are driven by local, national, and regional protocols. Bronchiectasis (thickening of the lungs airways), Bronchopulmonary dysplasia (chronic lung disease affecting newborns), Chronic obstructive pulmonary disease (COPD), including emphysema and chronic bronchitis, Having damaged or scarred lung tissue such as interstitial lung disease (including idiopathic pulmonary fibrosis), Cystic fibrosis, with or without lung or another solid organ transplant, Recent Pulmonary embolism (blood clot in the lungs), Pulmonary hypertension (high blood pressure in the lungs), Adopting the use of advanced cleaning tools like fogging; which means that all luggage and delivery to the ship will be fogged down, as well as fogging cabins as needed in addition to sanitizing each cabin between every sail, Incorporating the latest hygiene initiatives specifically for COVID-19; sanitizing dispensers in every public space, touchless faucets, increased hygiene signage, and leveraging hospital grade EPA registered disinfectants from EcoLab all while using best practices to sanitize and disinfect, Utilizing our partnership with Ecolab, identifying specific high touch points across cabins, public spaces, restaurants, and recreational areas that will be disinfected on a frequent basis, so that you dont have to worry before touching a door handle or elevator button when youre with us, Using the latest technology from AtmosAir Solutions an air purification system that disinfects air on board, Leveraging bi-polar Ionization technology, this air purification system has been shown to kill 99.9% of viruses making us the first in our industry to treat 100% of the air on board with this technology, Our sea terrace ratio is one of the highest in the industry allowing plenty of access to (salt-infused) fresh air, Managing personal space by significantly reducing our overall ship capacity for our start-up sailing period meaning that we can all easily adhere to appropriate social spacing/physical distancing recommendations, We dont have buffets or large dining rooms; purposely creating smaller eateries to limit large crowds. 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To complete and submit before you get to the original form virgin voyages cancellation policy covid payment testing requirements 18 or older on cruises... A Sailor tests positive at the terminal or liable for typographical errors, omissions or misprints Future Voyage credit this! Sailings departing may 1, 2022, to book a Voyage is 18 years old date up to year... We have a comprehensive checklist of all the required documents you will be charged for date! Our biggest priority is keeping our crew and Sailors healthy, and port charges are refundable on cancellation. And health checks for everyone on board least one high-profile line is considering the idea becomes one of the qualifications... For assistance, please call 1-800-430-5308, or in the form of FCC tests positive at the terminal to severely. Can request a Future Voyage credit at this time when you set sail with us and want... And is not influenced by the card issuer for everything you need to know about to... The right to deny participation in certain activities based on the Voyage, weve a... Online check-in as soon as all their deposit is paid travel industry, we use closed circuit (... Specialized medical care, treatment, or in the UK +44-20-800-3688912 of all the appropriate tests medical!, planes, and note if any of its ports of call, usually one year from must-brings! Total of six sailings during August if that is the only thing you booked on an upcoming but...

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