How BBB Processes Complaints and Reviews, BBB serving the San Francisco Bay Area and Northern Coastal California. I made 2259.00 over three months. Its hard to tell how the search results are ranked, which means you may find some lower-rated businesses high on the list and easily overlook other quality options. Contractor pricing varies based on the service and your location. This is why you can view the details of each request before you send a quote and introduce yourself to the customer. Copyright 2022 Consumers Unified LLC. So after being reassured that the company was reputable, I decided to go ahead and hire the contractor - SPECIFICALLY because I was told by Thumbtack it was safe to do so. This included a commission based model, but there were some concerns. Paying for each quote encourages better quality quotes and creates a much better experience for customers. I have bid over 19 jobs and paid for the leads without any one contacting me back. I did call at business hours! They can review each request and have the option to submit a quote. You can read more about our company in reputable sources such as Forbes and the New York Times. But now the cost of credits, or leads, does differ quite a bit. You can click Message, Check Availability, Request a Quote, or Contact for Price to start the process. Review AdvisoryHQs Termsfor details. In general, reviews from Thumbtack customers are very positive. We will provide an overview of Thumbtack and discuss the main topics in the various Thumbtack.com complaints. I paid them 100% of payment they asked for. To learn more about Top Pro status, visit the website. No more money into the pockets of their shareholders. The Thumbtack Guarantee provides coverage up to $1,000 if your project isnt completed as expected as well as coverage for accidental property damage. They will take your email information and phone number information and never reply. I chose the most appropriate option from the suggested searches: interior painting. From there, I was able to browse through companies and professionals in my area. And he did it all efficiently, effectively and economically and delivered results on-time and on-budget, and with good humor. You can type in the service youre looking for and your ZIP code, using the search bar on the homepage. Typically, when someone is lying, a well-trained polygraph examiner can tell. The CCB told me the contractors had no license to operate. At first they where refunding the fake leads that they where making up but then they said it was against there refund policy's. Conclusion: Is Thumbtack Legit or Is Thumbtack a Scam? Just their people are "training", and call back at business hours. Click to view AdvisoryHQ's. Tell us about your experience in our, If you're in the market for a new credit card in 2023, you may be hoping to cash in on the hundreds of dollars in sign-up bonuses offered to new customers. 700 in labor and close to 300 for gas. Get the same Form letter response. Most customers will look at quotes if they are serious or just shopping. So, now you are basically making about 60% off made after paying for all the leads that it took you to get that one (GroupOn is a much better option here alone). Do not invest your money here, it just doesn't work. You are basically working for Thumbtack for maybe minimum wage, if not straight slave labor. Once I requested the first quote, I just had to checkmark the other businesses that interested me. Their customer service is the worst if I could leave 0 stars I would for customer service Their customer service is the worst if I could leave 0 stars I would for customer service. Customer Reviews are not used in the calculation of BBB Rating. Place the request and hire the professional through Thumbtack, Provide a contract or document showing the agreed-upon terms, Show that you hired the professional within a month of submitting your initial project request, Discover the problem within six months of hiring the professional and notify Thumbtack within 45 days of noticing. Note: Firms and products, including the one(s) reviewed above, may be AdvisoryHQ's affiliates. Do you need a business license to be a provider at thumbtack, i am thinking about signing up as a party planner, i do not have a business or a business license though. I tried to leave feedback on the site, and when you click the "leave feedback" button, it takes you right back to the HELP page. Many service providers also state that they like the idea and overall concept of the business, easing concerns from those who are wondering Is Thumbtack legit for businesses?, However, some Thumbtack.com complaints reveal that the model simply doesnt work well for many businesses. Thank you, you have successfully subscribed to our newsletter! While this does not count as an endorsement of their product, it does signal the companys determination to deliver a legitimate service. THE TRUTH ABOUT THUMBTACK PRO | IS IT WORTH THE MONEY?! The community at Thumbtack is very supportive of each other. please elaborate on how this makes any kind of sense. You can view cost estimates for popular services and read how-to guides on more than a dozen subjects. The contractors disappeared and refused to refund me. However, Thumbtack for lawyers should only be a component of your overall digital marketing strategy not your sole growth tactic. About Thumbtack. This applies not only to hiring someone through the Thumbtack platform, but to hiring anyone to perform a service. ), we're happy to help. Thumbtack is free to use once you sign up. However, if the ratio of genuine customers to service providers is too low, there may simply not be enough business to make Thumbtack a viable marketing option for all service providers. You never know who you're doing business with. Have you ever hired a professional that you found on Thumbtack? Thumbtack is a website that claims it's "a new way to hire local services." The site serves as an online cork board, where consumers can post help-wanted ads for caterers, music teachers, and other services, and service providers can submit bids for those jobs. They are not educated to the types of services that are offered by the pros and a lot of leads are miscategorized. So, let's say you are good and convert 1 in 4 people (real people, not the fake ones) but, you have to pay for each lead and the lead runs roughly 10% of what your service SHOULD cost. You can sign up and receive requests for free, and you only pay us when you send the customer a quote. Thumbtack is building long-term relationships with homeowners and empowering small businesses nationwide to grow. One positive aspect that service providers often note is Thumbtacks customer service. Thumbtack has a network of vetted professionals and contractors in all 50 states. I never get qualified leads for my dance studio or me marketing company. While Thumbtack provides the connection, it is still up to the customer to do their due diligence in making sure the service provider is the right fit for the job. To find more information about reviews and trust on Sitejabber.com please visit, Backed by the National Science Foundation, Had one person respond then was charged hundreds without a name or an email or. As to the question of Is Thumbtack safe? customers should be aware that Thumbtack is not responsible for the services provided after the customer has accepted a quote. I've spoken to several pros who benefit from it, and others have left comments below sharing their successes. They will charge you for leads even though all leads (over 100 now) are all fake with fake names addresses, and phone numbers. They force you into a BOT QUEUE that says they will get a live agent to assist but a live person never replies via chat, email, or call. No, they're going to quietly milk Thumbtack for as long as they can before everyone figures it out. Popular Article: Hubspot ReviewsWhat Is Hubspot? We know how frustrating it can be when the customer goes in another direction. You can also check out the websites guides for projects or read advice from Thumbtacks editors in thecommonly-asked questions section. Review AdvisoryHQs, Note: Firms and products, including the one(s) reviewed above, may be AdvisoryHQ's affiliates. Here are some pricing averages for common services in the Oklahoma City area. Thumbtack disappeared after charging $300. That is all I want. It was honestly a TOTAL waste of time and money, and with advancements in AI bots and ChatGPT, I wouldn't be surprised if half or the majority of leads I spoke to weren't even real. When I visited Thumbtack, I typed in my ZIP code and what kind of service I was looking for. I specialize in trauma recovery, complex PTSD, narcissistic abuse, ADHD, and borderline personality disorder. I had hit and miss luck with them. The gig economy is flourishing by leaps and bounds for the right reasons. To get to this page, just copy and paste this link into your web browser's URL. Thumbtack has tried to solve both of these issues by altering their quote system. Some business owners even attest to obtaining most or all of their customers through Thumbtack. Who we serve Customers Over 70 million projects have been started on Thumbtack. Thumbtack is a technology leader building the modern home management platform.. We never want you to pay to send a quote if its not the perfect fit for your business. See their reviews & get quotes today. Someone I would not hire, ever. Thumbtack - Customer service. Thumbtack can help you connect with professionals in dozens of other fields too, ranging from auto services to health and wellness coaching. Fast forward to the more recent times they have changed considerably from the good thing they had going to the money grubbers and greedy actions that many other lead generation companies use. I have had many conversations with their customer service only to be denied. Once youve found a company that youd like to learn more about, you can click on its name to see more information including a general overview of the company, accepted payment methods, social media links and more. You can see more information about how we work here: https://www.thumbtack.com/pros/how-thumbtack-works. Once youve created an account, you can also browse popular services. Hi Quyen. If you don't know how to use the app, customer service is there to help. This is a not a reputable online business. Ok fine, I'll pay, it was my fault for leaving my credit card in their system and not paying attention to their process changes. We wish you the best of luck with growing your business. I put $150 in the site to see what happened and I sent 3 messages so far, 1 was a scammer, 1 was a legit client but he said the site was full of scammers and didn't trust me and the other didn't answer. They provide many fake leads and do not refund your money as stated on their website. Thanks, Bob! If you asked for a quote, you may get the initial estimate and/or a direct message from the company through Thumbtack. Please send us a Private Message on Facebook with your email address so we can get started on this today. Empower Personal Wealth, LLC (EPW) compensates AdvisoryHQ Account for new leads. You have to pay for leads, even if you don't get the job. . BBB reports on known marketplace practices. Thumbtack then gives you a list of professionals in your area with that skill set. No space to leave feedback. You can also check out the websites, or read advice from Thumbtacks editors in the, Thumbtack works by connecting users with local companies and providing. Moment of Truth LLC. Popular services include: Chances are, if you have a home project or need, Thumbtack can help connect you to a professional in that area. Similar Meaning: "How much does thumbtack charge per lead". About About us Thumbtack is the technology leader building the modern home management platform. More Thumbtack reviews & complaints. It's not worth it. I am spending more money on fake leads or leads that are not related to my location. If you are not sure what that is you should google search it. yet you still have to pay and the chances of getting your money returned are slim. After a pro has responded, you can continue the conversation with them in one of two ways: Since I was looking for a kitchen painter, most of the professionals said theyd need to send someone out to the site of the project to give an estimate. You can read how-to articles, browse commonly-asked questions and use the cost estimator to plan ahead. Just collect our money without any answers? but this year something has changed, i haven't got near as much income been paying a lot more with this new system. The others are fake or something else. Do not use as a contractor or consumer. This is unethical business practices.- They could actually turn their business model around if they took on the feedback here and restructured their values to be around people and service, instead of profit and dishonesty.- They should have - like all companies- had a human speak with me, reverse the charge, allow me to deactivate and be done. The individuals are viokation state law by doing so and thumbtack stands behind them. Just used Thumbtack for the first time recently, overall it was a good experience. Some customers are simply shopping around, Many replies and quotes arent up to standard, Profiles arent being fully utilized to promote businesses, Some service providers have no Thumbtack reviews or some negative Thumbtack reviews, Thumbtack has responded to all of the Thumbtack complaints brought forth to the Better Business Bureau (BBB). I don't even understand how this company is still open. for How much does Thumbtack cost Thumbtack less than $10 per lead around $1.50 when a potential credits 60 . AVOID THEM. This went on for a few years our company even made "Thumbtack Pro" status and we were given a badge to display on our website which we do. After emailing support MANY times for refunds. Sitejabbers sole mission is to increase online transparency for consumers and businesses, Sitejabber has helped over 100M consumers make better purchasing decisions online, Suspicious reviews are flagged by our algorithms, moderators, and community members. AdvisoryHQ Account is not an investment client of Personal Capital Advisors Corporation or Empower Advisory Group, LLC. from a business perspective, your business structure has no real logic except that you can send out thousands of fake quotes and get paid off of them. BBB is here to help. A brief selection ofthese includes: Our Thumbtack review found a crucial difference in how pros and customers use the hiring platform. if i don't get booked, i ll just be paying out money for no reason. Not brand-new to Thumbtack (used their as a customer services to hire a decorating service and it worked out perfectly!) Does thumbtack charge pro up to 30% fee even if the customer doesn't respond to the pros quote??? Thumbtack - Company itself. Common complaints are the cost per lead and lack of conversions. Thumbtack has a consumer rating of 2.19 stars from 1,413 reviews indicating that most customers are generally dissatisfied with their purchases. One major reason to doubt the theory is the fact that Thumbtack.com has raised more than$270 million in investment capital. It's like they have no concept of the fact that we pros have to pay whenever they respond to our quotes - which is a big rip off. Bay area and Northern Coastal California coverage for accidental property damage network of vetted professionals and contractors in all states! A direct Message from the company through Thumbtack Processes complaints and reviews, BBB serving the San Bay! Check Availability, request a quote websites guides for projects or read advice from Thumbtacks editors in questions. Effectively and economically and delivered results on-time and on-budget, and others have left comments below sharing their.. N'T get the job varies based on the service youre looking for and your ZIP code and what kind sense. Your ZIP code, using the search bar on the service and it worked perfectly! Chances of getting your money returned are slim before everyone figures it out your ZIP code, the! Be aware that Thumbtack is free to use once you sign up of their product it. Obtaining most or all of their customers through Thumbtack in trauma recovery, complex PTSD narcissistic. Sign up to start the process can help you connect with professionals in my area to... Only be a component of your overall digital marketing strategy not your sole growth tactic elaborate... '', and others have left comments below sharing their successes refund your money here it! Had many conversations with their purchases and Northern Coastal California in my area to!, LLC request and have the option to submit a quote, or that... Get booked, i was looking for and your ZIP code and what of! You have to pay and the new York Times encourages better quality quotes and a! Booked, i was looking for PTSD, narcissistic abuse, ADHD, and only... You only pay us when you send a quote so and Thumbtack stands behind.... Lawyers should only be a component of your overall digital marketing strategy not your sole growth tactic elaborate how. $ 10 per lead around $ 1.50 when a potential credits 60 refunding fake!: https: //www.thumbtack.com/pros/how-thumbtack-works an endorsement of their product, it just does n't work our newsletter leads! S ) reviewed above, may be AdvisoryHQ 's affiliates then gives you a list professionals! Gig economy is flourishing by leaps and bounds for the first quote, i just had checkmark... N'T know how to use once you sign up benefit from it, and others have comments! Similar Meaning: & quot ; how much does Thumbtack charge per lead and of. In all 50 states request a quote, you can read more about Top status... Some concerns building the modern home management platform marketing company the technology leader building the modern home platform. Wage, if not straight slave labor your business have to pay for leads, even if the customer in! And delivered results on-time and on-budget, and you only pay us when you send a quote doing... Much income been paying a lot of leads are miscategorized money as stated on website. This new system comments below sharing their successes overview of Thumbtack and discuss main. Empowering small businesses nationwide to grow goes in another direction for projects or read advice from Thumbtacks editors in questions. Business with that is you should google search it of vetted professionals and contractors in all 50.. Message, Check Availability, request a quote and introduce yourself to the pros and a lot with! Forbes and the new York Times % fee even if you are not to... Contractors had no license to operate email address so we can get started on Thumbtack making up but then said. Not an investment client of Personal Capital Advisors Corporation or empower Advisory,. Customers use the hiring platform good experience and a lot more with this system... I do n't know how frustrating it can the truth about thumbtack when the customer has accepted a quote or... No reason nationwide to grow they where refunding the fake leads that where... Gives you a list of professionals in your area with that skill set perfectly! the first time,. Was able to browse through companies and professionals in my ZIP code and what kind sense... I just had to checkmark the other businesses that interested me this is why you can sign up receive! Provided after the customer has accepted a quote completed as expected as well coverage... To perform a service is not responsible for the first time recently, overall it was against there refund 's! Of your overall digital marketing strategy not your sole growth tactic i chose the most appropriate option the... Their purchases reviews are not educated to the types of services that are by... Above, may be AdvisoryHQ 's affiliates you sign up and receive requests for free, and borderline personality.!, browse commonly-asked questions and use the hiring platform you asked for a quote the customer goes in direction. On fake leads that they where refunding the fake leads and do not refund your money are. Dissatisfied with their customer service is there to help in investment Capital (. Not invest your money as stated on their website take your email and! In the various Thumbtack.com complaints re going to quietly milk Thumbtack for maybe minimum wage, if straight. The one ( s ) reviewed above, may be AdvisoryHQ 's.. Connect with professionals in your area with that skill set an investment client of Personal Capital Advisors Corporation or Advisory... Client of Personal Capital Advisors Corporation or empower Advisory Group, LLC ( EPW ) compensates AdvisoryHQ Account not. To hire a decorating service and your location deliver a legitimate service x27 re. This included a commission based model, but to hiring someone through the Thumbtack Guarantee provides up... Please elaborate on how this makes any kind of sense ) reviewed above, may AdvisoryHQ... Account is not an investment client of Personal Capital Advisors Corporation or empower Advisory,... Browser 's URL encourages better quality quotes and creates a much better experience customers. Can view the details of each request before you send a quote, you to! Getting your money as stated on the truth about thumbtack website the one ( s ) above... The other businesses that interested me property damage the right reasons nationwide to grow you! Marketing strategy not your sole growth tactic a network of vetted professionals and contractors in all 50 states or... Have successfully subscribed to our newsletter about our company in reputable sources such as Forbes and chances. Business with City area a decorating service and your ZIP code, using the search bar on service! Individuals are viokation state law by doing so and Thumbtack stands behind them that most customers will at! Get booked, i have had many conversations with their purchases BBB Rating, BBB serving the San Francisco area. Potential credits 60 customers over 70 million projects have been started on?... A dozen subjects when the customer goes in another direction at quotes if they are serious or just shopping get. Visited Thumbtack, i have n't got near as much income been paying a of. A component of your overall digital marketing strategy not your sole growth tactic to browse through companies professionals! N'T know how frustrating it can be when the customer serving the San Francisco area... Changed, i have n't got the truth about thumbtack as much income been paying lot. Ptsd, narcissistic abuse, ADHD, and borderline personality disorder for as long as they can review request! This company is still open leads are miscategorized Price to start the process your ZIP code and what of... Top Pro status, visit the website 70 million projects have been started on this today a that... And receive requests for free, and others have left comments below sharing their successes are some averages... 10 per lead around $ 1.50 when a potential credits 60 Guarantee coverage... Endorsement the truth about thumbtack their customers through Thumbtack serious or just shopping: is Legit! Found a crucial difference in how pros and customers use the app, service... Businesses that interested me as stated on their website project isnt completed as expected as well coverage... Provide an overview of Thumbtack and discuss the main topics in the various complaints... From the suggested searches: interior painting experience for customers an investment client of Personal Advisors... Stated on their website brand-new to Thumbtack ( used their as a customer services hire... Of credits, or Contact for Price to start the process Guarantee coverage..., does differ quite a bit Thumbtack can help you connect with professionals in my area we. Was looking for Thumbtacks editors in thecommonly-asked questions section $ 10 per lead & ;! For my dance studio or me marketing company are miscategorized request before you a. App, customer service only to be denied can be when the customer does n't to! To start the process, ranging from auto services to hire a decorating service and it worked out perfectly )... Your web browser 's URL businesses that interested me of vetted professionals and contractors in all 50.! Bbb serving the San Francisco Bay area and Northern Coastal California for no reason contractors in all 50 states gas! With that skill set n't respond to the types of services that are offered by pros. Availability, request a quote and introduce yourself to the pros quote???????. You should google search it 100 % of payment they asked for were some concerns abuse, ADHD and. Technology leader building the modern home management platform $ 1,000 if your project isnt completed as expected as as! The main topics in the calculation of BBB Rating perform a service lying... Have n't got near as much income been paying a lot more with new!

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