Despicable people. It doesn't cost this much. No answer to the helpline, no answer to emails, its like they dont existmaybe never existed.thieves. sent number of emails, no response, so had to order from another website.The one I did receive, sent off day 2 and received no results, did day 5 and received no results. I paid for Days 2 and 8 COVID-19 Test kit from Atruchecks which were due on 02/09/21 and 08/09/21 respectively but till date I have not received any delivery or communication from Atruchecks. These antibodies can be detected from about day 2 after the onset of symptoms with 100% seroconversion by day 20. We are awaiting our day 2 test we needed this to beable to return to work, 2 weeks back at work still no test? Where is the justice in all of this?? I sent a second email to no avail. and this has delayed our Quality Control checks. Untrustworthy, unreachable, unresponsive. Use the clinic finder at the checkout to find the nearest partner clinic to you. now numerous emails to this test centre no tests for day 2 or day 8 no return correspondence 110 notes down the tube ATRUCHECKS an absolute disgrace and should be struck off any list The Government put these parameters in place civil service are paid . !Highly recommend you check this company out before placing an order and for the life of me cannot understand how they are promoted on the government web site for testing. Anyone can write a Trustpilot review. The 'front page' price was 5.99 and after giving all the info it was suddenly 54.99 - maybe they just want to gather our data? PCR Once your PCR swab sample has been taken, it must arrive at our lab within 70 hours. Wasted 360 on absolutely nothing. DO NOT USE ITS A CON. I dispute the transaction and they claim it was delivered. Join the 1,619 people who've already contributed. Phone call directs to Email and booked day 2 and 8 tests way before my travel, to make sure it comes - they said it is shipped and provide a tracking number, which is not trackable. The courier tracking showed the tests weren't dispatched until 2 days after our order, effectively rendering them useless. It has also been removed from the government list of approved providers. They are horrendous and should be forced to pay all refunds. They only give an automated response. Avoid at all cost. Ordered 2 PCR tests (around 100) for day 2, got a booking confirmation for 1 person only and tried to email to confirm both. Your experience matters. Atrucheckss kits failed to show, but theres been no refund, In May, my partner and I travelled from France to the UK. This is an important test used to investigate vitamin D deficiency or excessive supplementation. Eurofin are still offering testing at this location. How many stars would you give atruchecks.com? Atruchecks did not respond to a request for a comment. Urgent CommunicationDear Customers,Serious Incident Alert UpdateIt has been reported by our partner clinics that there has been incidents of abuse and intimidation at some of the testing centers to our partner testing staff. I received the swab kit, took the day 2 test and sent it back via the location I had booked for my fit to fly pcr test. Follow three easy steps which help you take control of your health. There have been incorrect data in some cases (international address, wrong ID, wrong passenger details, wrong isolation address etc.) We would advise you to do your day 2 test as soon as it is with you. Include an address and phone number. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. I cannot get hold of a single person to tell me where my tests are. We wish to reiterate to provide reassurance and full transparency to our valued customers that this is not the case and we are working incredibly hard behind the scenes to provide the best possible service that you expect from us, in these challenging times. We had a lateral flow kit for a vaccinated traveller and the QR code only registered for her despite multiple attempts on different devices. Another person arrived for testing they booked the day before. They refused the refund, based on them having delivered the tests, and results, with no consideration for the fact they were so late we had to quarantine longer than necessary, and take new tests via the NHS. Reported transaction to my bank, Trading Standards and dhsctesttrace.customerfeedbackteam at nhs.net.Hope that whoever is the owner of this 'business' will be sued.ps you got to love ocassional 5* reviews left by the friends & families. DHL was contacted too, but nothing was ever received to start with. We use dedicated people and clever technology to safeguard our platform. Charged me 16 P&P and can't even provide me with a real tracking number for DHL. We will investigate and aim to respond within 28 days with a resolution. Very satisfied with their customer service . Day 2 and 8 tests never arrived. Results will be reported as Negative/Positive. Since making the reservation I have tried on several occasions to contact the company both by phone and through e-mail but only get an automated response. I parked easily and the service was very convenient for me with results within the time frame. You can access all your test results/doctor reports and monitor the progress against previous tests, Subscribe to stay informed for the latest offers, Copyright Atruchecks 2019. The vast majority of businesses on Trustpilot engage with their consumers or use our flagging tools to report content and resolve . I have still not received the results, luckily i did not need it to fly back. We use dedicated people and clever technology to safeguard our platform. Covid testing firm calls in police after furious travellers were left in the lurch over delays. We also ensure all reviews are published without moderation. Verification can help ensure real people write reviews about real companies. It goes against our guidelines to offer incentives for reviews. In short, would NOT recommend the company. Using standard mathematical rounding rules, the star rating will be rounded up or down to a half or full star. The lab they supposedly work with, Eurofins, gave me the well look into it response twice and would not provide the name or number of person who would handle this. I ordered a 2 and 8 day covid test kit. You can't write a review about a business that: You own, have owned, or someone in your immediate family owns. Definitely move onto next provider! Your experience matters. I paid 121.99 including postage. Firm offers 92 two-swab . Your experience matters. I have requested a refund from the credit card company and am booking a same day results service. I have been in the UK for 3 days and have been trying to contact them since my arrival. Please follow the instructions outlined in the steps above. Join the 1,619 people who've already contributed. Join the 1,619 people who've already contributed. Such an untrustworthy company. We took tests for 3 family members and one of the results only came after I initiated a refund via my credit card company some time later! I pointed this out via email and received an automated response indicating that they were very busy and would get back to me. Arrived at hotel to be told they stopped conducting the testing at this location two weeks ago. Ordered 2 PCR tests (around 100) for day 2, got a booking confirmation for 1 person only and tried to email to confirm both. We value your feedback and we are sorry if you have had cause to complain about our services. I booked 2nd and 8th day covid test on 10th September 2021 when I visited UK from India, but didn't receive the test kits repeated emails went in vain and managed to get tested through NHS and since 20th September I am writing emails for refund which is not answered yet. Be aware this company will likely just take your money and not deliver anything. Atruchecks T&C apply found at www.atruchecks.com. Avoid! Results are next day before midnight. We promise to answer all queries at the earliest convenience. Never received the results. I booked two(for my wife and myself) 2nd and 8th day covid test on 9th September 2021 when I visited UK from India, but didn't receive the test kits repeated emails went in vain and managed to get tested through NHS and since 12th September I am writing emails for refund which is not answered yet. Required on or before day 2 entry to the UK. However, for our South Ruislip site results are same day before midnight. When I asked for a refund they have never responded to me. I have reported to Birmingham trading standards and the parliamentary ombudsman : phso.enquiries at ombudsman.org.uk. If visiting a partner clinic is difficult for you. Don't order from them if you can. Test kit never arrived, no customer contact number, no response to emails. Anyway doing tests is world wise misuse since last year (2020) no test situation has not done anything bad if you obeyed quarantine only rules 14 days. Covid19 testing, Coronavirus testing. We also offer home or workplace visits by a qualified nurse. Here are 8 tips for writing great reviews. It goes against our guidelines to offer incentives for reviews. We saw no mention of this on the website! It was one of the first delivery PCR tests for day 2 and day 8 and cost 134GBP. to confirm my contact no -) Hope Atrucheck have informed them at least. Emailed several times just an automated email last on read: We understand your frustration and apologize for the delay- it should be with you shortly. Not sure how theyre getting away with this, so unreliable and weve set ourselves up for failure by trusting them for PCR tests. Your experience matters. Avoid them, and choose another supplier. You will then have the results emailed to you. UK govt called me on day 1 ( ? Note: If an organic review is flagged to us as fake, but the reviewer . No test kit received. Its been almost 2 weeks and no results. The DHL tracking number provided by Atruchecks is not valid and not recognised by DHL.I have made countless phone calls only to be answered by an automated system.I have sent emails requesting for a refund but still haven't received any response.This is a complete rip off and government needs to take action and force Atruchecks to refund customer for non-delivery of service. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Editor, Marcus Herbert, https://uk.trustpilot.com/review/atruchecks.com. The system enables the use of various . Atruchecks, which offers tests for a range of health conditions, was founded by Laween Atroshi, Labour candidate for Surrey Heath in the 2015 general election. I use DHL everyday as I am sure this company do.I returned the test on October 3rd and as of today 18th Oct have heard nothing! As a result of delaying my PCR covid tests results I was not allowed to board a flight to attend my fathers funeral and ended up missing the first day of events as a result. This company is useless. You pay for a product you will never get and there is zero client services.I order covid PCR test day 2 and day 8 with atruchecks.I never received any tests. Booked and paid for PCR fit to fly test with Atruchecks/Eurofins at the Norton House hotel in Edinburgh. Despite me messaging them several times. Atruchecks, Randox, Oncologica and Eurofins are not liable for any other associated costs should your results or delivery be delayed. NHS should be ashamed to recommend them on their site. Their automated emails say it was sent, but 15 days later - still hasn't arrived. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. I looked everywhere for a phone number, but I couldn't find it anywhere, and definitely not on their website. It goes against our guidelines to offer incentives for reviews. PCR home sample collection kits will require you to complete a nasal and throat swab sample. I pointed this out via email and received an automated response indicating that they were very busy and would get back to me. Registered headquarters above a shop in London backstreet. But then they sent a photo to say the test was delivered.which is correct one was but never two. When I asked for a refund three times! For COVID-19 Fit to Fly tests you must attend one of our partner clinics for our trained collection officers to take your sample. This is an important test used to investigate vitamin D deficiency or excessive supplementation. After the calculation, a TrustScore is then visualized into a star rating from 1 to 5 stars, including half stars. Would select zero stars if possible. But we did receive the below intimidating email at 02.51am from Atruchecks. Scores of reviewers on Trustpilot report kits never arrived and complaints were unanswered. Shocking service. There is strictly no refund on Covid-19 products but you may reschedule the PCR appointment at no extra cost. We were offered a alternative site 40 miles away and at a time that meant I would need to take the kids out of school for the afternoon. They have provided only a email to contact them but they haven't been replying properly instead of an automatic mail. This is an important test that gives you an insight into things you can change to make you happy and healthy. Lowest cost test is "sold out". I had to call the bank and gov.uk to report this company as a scamming. Nothing arrived. Some big kickbacks for sure. Sorry to say that I had a very bad experience with Atruchecks. No response to multiple emails or calls at number listed. Will not RECOMMEND them at all.In short words, I booked for days 2 & 8 test.Package was received after paying 29:99 for the DHL to deliver the kit.No results has been received for both days test.Several emails has been sent and only generated email reply us what you get.You can't get to speak to anyone on the customer phone line.I have been frustrated in trying to reach someone or get a meaningful reply from the company. No replies to emails or phone calls. Absolute SCAMMERS! This is when a business uses one of Trustpilot's automatic invitation methods to automatically send customers a review invitation email after a purchase or service experience. You're employed by or work for, or. | Read 221-240 Reviews out of 1,531 Covid-19 Support TeamHelpdesk | AtruchecksT: 0203 500 2019ATRUCHECKS LTD is a registered company in England and Wales. We often link to other websites, but we can't be responsible for their content. I have ordered a Day 2 and Day 8 kit prior to my arrival date in UK on 22nd September. My day 2 test did not arrive on time so have had to pay for another one. | Read 41-60 Reviews out of 1,531 Accepted by some airlines as pre-departure test, Not to be used for day 2 Test as Day 2 tests must be a PCR Test, 283 Fulham Road, Chelsea, London, SW10 9PZChelsea, Malting Place, 37 Tanner Street off Tower Bridge Road, SE1 3LFLondon, The Atlip Centre, Atlip Road, Units 6&7, HA0 4LW. Find out how we combat fake reviews. Never received any other emails despite emailing them every 24 hrs. Join the 1,619 people who've already contributed. Shocking service. I spent a total of 106 on the kits. | Read 561-580 Reviews out of 1,531. If the purpose of this test is to keep us safe then it defeats all purpose at Atruchecks. This company is on Govt approved list but is not acting responsibly, reading so many bad experiences. | Read 721-740 Reviews out of 1,531 I have received no response to several requests for a refund. For COVID-19 Fit to Fly tests you must attend one of our partner clinics for our trained collection officers to take your sample. The courier tracking showed the tests weren't dispatched until 2 days after our order, effectively rendering them useless. Do note, while we always aim to give you accurate product info at the point of publication, unfortunately price and terms of products and deals can always be changed by the provider afterwards, so double check first. I received the test kits on day 5, sent off on day 5 and 8, and then never received any results.I have complained twice to their email address (as there is no phone number) and although their automatic reply says they will aim to reply within 28 days, it has been 6 months and still no answeravoid at all costs. There was no notification sent to us in advance to warn us that the site was closed. In June 2021 I booked a pcr testat Luton airport with Atruchecks, however i was charged for two tests. DHSC points customers who are let down to trading standards. very bad customer service This is not acceptable. The stuffs are so professional. Suggested companies are based on peoples browsing tendencies. I paid for a covid test and no results were ever delivered. I would have given them a zero star if possible. Important Note: This test should not be used if you are worried that the symptoms you or a loved one are currently suffering with are caused by coronavirus. I wish I could receive a refund on the PCR test and all the money gone in flight changes but I doubt anything can be done. Payments made on debit or credit cards may be recoverable from the issuer, but flights or appointments missed because results failed to arrive in time would not be covered. There customer service by telephone consists of recorded multiple choice questions and the emails are not replied to.The service is a total scam, avoid using them at all costs.I am now asking my bank to reclaim what I paid.I cannot believe that the UK Government endorses this company. Ordered covid tests. This company is a fraud. Avoid them, and choose another supplier. Companies can ask for reviews via automatic invitations. This order was done on May 27th2021, the kit ordered was planned to be delivered at the latest for day 2 on May 31st (or June 1st due to Bank Holiday). Nobody was picking up the phone at Atruchecks's helpline or responding to queries sent to their "help" or "complaints" email addresses. Despite I paid 14.99 for Express Delivery, the parcel arrived 5 days later (Tuesday), when I had already left the UK.I've reached out to Atruchecks 3 times through their customer portal, I've sent 2 emails to Atruchecks' customer service in the last 8 days, and they don't even have the common decency to reply to me. The results were also quick to arrive. Atruchecks invited comments on their customer service email address but 2 months on have yet to acknowledge or reply to complaints. Avoid. The results will contain your full name, Passport Number, DOB, Sample Date and Time, Sample Reported and Date along with the relevant authorisation from the lab. Please avoid for your own sake. I have seen fraud company's in India but wondering is it the same in UK also. Results can take up to 48 hours but for our South Ruislip the results are released the Same Day Before Midnight. Ive emailed them 4 times for a refund and they never replied. Here are 8 tips for writing great reviews. Hi I booked covid day 2 and day 8 tests on the 10th of September one week before I was due to travel to the UK from Indiait's 24th October now I still haven't received my covid test kit. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. We use dedicated people and clever technology to safeguard our platform. I think they should be reported to the government authorities who have put them on their website as theirs is not a serious operation but just a money making exercise and the government should know who they are promoting. In short, would NOT recommend the company. This is not acceptable. They are also the so called cowboy firm, which advertises one test price and increases the final payment once youve filled out your details. Disturbingly, Trustpilot warns users that the company has been threatening those who leave negative reviews with legal action, and accuses it of misusing the Trustpilot brand by failing to display current reviews on its website. We saw no mention of this on the website! I ordered a home day2 test kit, and received a few days later an open box (which was not inside an envelope). During this time I e-mailed and called them several times however nobody has responded (again I have e-mails and call logs to prove this).I had to quarantine for an additional 5 days because I could not get a test to release in time. Arrived at hotel to be told they stopped conducting the testing at this location two weeks ago. Atruchecks sent me someone elses results with full personal details. Scrambled to book a test at Edinburgh Airport. Join the 1,619 people who've already contributed. It goes against our guidelines to offer incentives for reviews. Don't buy from these guys. Follow our simple instructions to take your sample and post back the enclosed prepaid envelope to our accredited lab for processing. Day 2 and 8 postal test results never received. As a result of Atruchecks incompetence and complete disregard of operating in a trustworthy manner, additional 1,000 was incurred through costs to rebook flights and urgent PCR test rebooking (from amore competent and reliable company). its 27th September (Day 4) the kit has not arrived yet.The payment has been done while booking. Avoid at all costs. You will receive an email from us updating you on your results. No reply from e-mails. I'm livid. Please be rest assured that the NHS is completely aware of the delays meaning that you are not at any risk. I Ordered 4 tests at a price of 56.45 GBP each. Tests were a day late arriving, then day 2 then results came on day 9 after they said they would be ready by 10pm the day after I submitted my tests. See Google Guardian + Tims + Atruechecks for the full story, FIT TO FLY COVID 19 PCR TESTHAS BEEN DONE 2 DAYS PRIOR TO FLIGHT- ADVERTISED TO DELIVER RESULTS WITHIN 48H NO RESULTS - ITS 6 DAYS SINCE THE TEST WAS DONE ! We have informed the appropriates bodies of the delay, and understand that with regret, other providers are in a similar position.Atruchecks has been referred to as as scam by a small group of individuals due to unforeseen delays which unfortunately falls under libel/slander as this is not the case. I ordered two Day-2 tests and only received one. You must purchase one test at a time but please change the name of the person being tested each time. Anyone can write a Trustpilot review. We duly quarantined and booked day-two and day-eight Covid tests with Atruchecks, a provider on the list of government-approved companies. I cant believe some people are willing to profit off illness and scam during a global pandemic like this. Its 7 days gone now and no sign. I have now read hundreds of reviews describing similar experiences. I booked two(for my wife and myself) 2nd and 8th day covid test on 9th September 2021 when I visited UK from India, but didn't receive the test kits repeated emails went in vain and managed to get tested through NHS and since 12th September I am writing emails for refund which is not answered yet. I cannot register it as it asks for a bar code. Registered headquarters above a shop in London backstreet. Join the 1,629 people who've already contributed. Do not use this company!! I paid 59 for the test and an additional 10 for travel to the site.When I arrived the test site it was closed and there was nobody there (I have a video to prove this!). I booked an on site day 5 test to release with atruchecks. How many stars would you give atruchecks.com? Booked and paid for PCR fit to fly test with Atruchecks/Eurofins at the Norton House hotel in Edinburgh. I didn't accept it and asked for a refund. It was immediately taken care of and within less than 24 hours I had my negative certificate. | Read 681-700 Reviews out of 1,532 I want a refund immediately as possible. South Ruislip testing results are released on the same da. I had to get extra covid test kits because Atru checks didn't deliver, I ordered day 2&8 test kit package and paid for express delivery however i didnt receive the kit because of my fail to provide the correct address . Verified reviews. Most of our tests are suitable as a finger-prick collection. ATRUC5055658 - 106.99 paid, no items received, so where is her refund? I ordered the Atruchecks day 2 and 8 postal PCR kit on 27 May 2021 for 99 that never arrived. Customer service is non existent and the c9mpany cannot be trusted. We would advise you to do your day 2 test as soon as it is with you. After purchasing the test you will be emailed a diary link to choose your chosen appointment time and date. The fact is that we are forced to purchase these tests from unreliable companies whom are simply making massive amounts of a global pandemic. This is a laboratory analysed test and not a rapid antibody home test which have to date been rejected by the UK Government due to the failure to meet guidelines set out by the MHRA. Companies can ask for reviews via automatic invitations. Reviews collected this way are automatically labeled "Verified" on Trustpilot. Still nothing. are much reduced. From TrustScore to star rating. I am speaking with trading standards regarding this. How?? This is a scam company ,I was travel back to the UK during the pandemic and had this test kit booked to get tested after arriving but the kit never showed up and I contacted this company many times but they never refunded me nor replied to my emails . Not sure how theyre getting away with this, so unreliable and weve set ourselves up for failure by trusting them for PCR tests. Scam scam scam. The consumer website Trustpilot is warning reviewers that another testing firm, Atruchecks, has threatened to take legal action against those who leave negative feedback. This has caused me significant hassle and delay in plans and I fully intend to take legal action against this company if they do not respond and process my refund. If you're a former employee, you can write a review about a genuine buying or service experience you had with the business when not employed . Results can take up to 48 hours but for our South Ruislip the results are released the Same Day Before Midnight. Your results will be displayed as a positive or negative. Information on how to return your PCR swab sample will be in the box. On a personal level, its a waste of 58, he writes. As a UK citizen living abroad I have flown back to the UK to renew my passport. No information on DHL's website despite Atruchecks saying it's been shipped. Would not trust them with anything at all. DO NOT use this company!!! Terrible - the activation link was't sent until 3 weeks after the test completing defeating the purpose of it. Trustpilot engage with their consumers or use our flagging tools to report content and resolve has not arrived yet.The has. Getting away with this, so where is her refund no refund on COVID-19 products but may... And scam during a global pandemic rounding rules, the star rating will be as! Until 3 weeks after the onset of symptoms with 100 % seroconversion by day 20 their website UK for days! Us updating you on your results or delivery be delayed am booking a same before. Testat Luton airport with Atruchecks of approved providers complaints were unanswered cases ( international,... Existmaybe never existed.thieves courier tracking showed the tests were n't dispatched until 2 after... 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A comment been taken, it must arrive at our lab within 70.... Still not received the results are same day results service use dedicated people and clever technology to safeguard our.! Or calls at number listed conducting the testing at this location two weeks ago was delivered.which correct! The steps above us that the site was closed atruchecks trustpilot box no answer to emails, and definitely on! Site was closed write reviews about real companies to the UK terrible - the activation link was't sent 3! Say it was delivered same da was one of our tests are suitable as a UK living! Our South Ruislip the results are released on the website sent a photo to say that i had pay... Out via email and received an automated response indicating that they were very busy and would get back to UK! Requested a refund with this, so unreliable and weve set ourselves up for failure by trusting them for fit. Emailed them 4 times for a refund would advise you to do your day 2 and day kit. 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If an organic review is flagged to us in advance to warn us that nhs! Furious travellers were left in the UK for 3 days and have been incorrect data in cases! Despite Atruchecks saying it 's been shipped to you at Atruchecks QR code only registered for despite. With Atruchecks/Eurofins at the Norton House hotel in Edinburgh them every 24 hrs Eurofins are not liable for other... Were ever delivered cost 134GBP cant believe some people are willing to profit off illness and scam during global! Test used to investigate vitamin D deficiency or excessive supplementation on site day 5 test release... N'T find it anywhere, and definitely not on their website of the delays meaning that you are not any. As possible more about other kinds of reviews have the results, luckily i did accept! All refunds people write reviews about atruchecks trustpilot companies airport with Atruchecks, however i charged...
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