Never got to speak to a manager. Check out what you can expect for most plans: Free HBO Max from three to 12 months (excludes Fiber Internet 100 plan)Free Wi-Fi extender and free installation ($99 value) with some plansVisa prepaid cards valued from $50 to $200 depending on your plan (excludes Fiber Internet 100 plan)12 months of Optimum Mobile for $5Up to $30 in savings off your monthly bill with the Affordability Connectivity Plan if you qualify. Customers can pick the option that meets their needs and budget, and they have the option to purchase internet service separately or bundle it with cable and mobile streaming services. Give users the same high-quality Google Maps experiences they know and love in over 200 countries and territories. While most areas offer unlimited data, certain pockets have data caps for lower-tier plans with max download speeds below 200 Mbps. Not only did they not credit the fraudulent charges, they added the $70.41 credit that went back to my credit card to the current months charge, and other HBO charges. Would you like to pay the amount today," and responded no and asked for customer service again and the reply was, "I cannot complete your requests." Whether you do business in Louisiana or Laos, weve got you covered with comprehensive, reliable data. I agree to receive the Forbes Advisor newsletter via e-mail. Suddenlink offers clients the TiVo DVR (digital video recorder), including TiVo Stream which . Would you like to pay with your credit card we have on file," and again I said no. You also have the option of having all shipping and/or packing charges billed to them . Their accounting system has a serious flaw. Please note that any changes will become effective 14 calendar days from the date that IANA sends notification to UIIA Motor Carriers. Are you moving to a new location? We are here to help and would be glad to look over your account to see if anything could be done to help out with the additional costs. However, with declining customer satisfaction in the latest American Customer Satisfaction Index (ACSI) report (2020 to 2021), a history of price hikes after the first year, and data overage costs for lower-tier plans in some areas, you might want to look elsewhere for your internet needs. It becomes your responsibility as per the contract terms . Enter a location to find a nearby suddenlink stores. [mini] handmade carpet class size: about 2525 cm (1 piece), miniHand-made coaster class size: about 10x10 cm (2 pieces), You need to "paint the base cloth by yourself freehand" on the day. The compensation we receive from advertisers does not influence the recommendations or advice our editorial team provides in our articles or otherwise impact any of the editorial content on Forbes Home. Termination date set up for a month after the equipment was return. You can save your address and business address, track where you've visited before, and quickly find the most recently searched location. Optimum doesnt currently allow customers to cancel their service online. Got a question about this activity? I have worked in the field of IT for many years. Remain on the line. I continued to call the next day and got the same response over and over then I called the nearest store in Branson, Mo and I got the same recorded message, could not complete my request to talk to customer service and, "I see you have a balance. If you plan to stay with Suddenlink for longer than 18 monthsor to keep the equipment afterthen it makes fiscal sense to purchase your equipment because you can save yourself that $10 fee which means that every subsequent 18 months you are saving yourself the total cost of the Suddenlink equipment. Please reach out to our team at BrandReviews@AlticeUSA.com and provide your account info. For help packing or creating a shipping label, visit a FedEx Office, FedEx Office at Walmart, FedEx Authorized Ship Center, Office Depot or Office Max. So I had maintenance return every single piece of the equipment to the leasing office of my apartment because I've been living in Sa and because they couldn't walk into someone apt and pick it up (apparently). Instead, they billed me for the full month. Yes, you do need both a router and a modem. Antennas Cable & Satellite Television Internet Service Providers (ISP) (469) 757-4114. All trademarks and service marks are the property of their respective owners. My rate kept increasing. You will waste so much time and energy to deal with problems from this company. Almost three weeks later of this extremely annoying hassle someone sends an email stating that they are aware that we have been contacting customer service and to please call or email. Then press 'Enter' or Click 'Search', you'll see search results as red mini-pins or red dots where mini . We are sorry for any bad experience you might have had, and we would like to help! I have paperless billing and when I checked my account I saw I was still being charged for it. One to two DAYS? All services not available in all areas. Do you have a customer issue as well? Unsubscribe at any time. 891 Streetman Rd. Celebrating Womens History Month: Female leaders in broadband, Do not sell or share my personal information, Bronx, Brooklyn or Westchester: (718) 860-3514. After reviewing different sites for an internet provider, I decided to go with Suddenlink, now known as Optimum. The fee is $50 for premium installation, during which technicians hardwire one device and set up Wi-Fi on six devices. Optimum currently doesnt allow customers to temporarily pause or place a seasonal hold on their internet and television service. we can help you resolve any outstanding issues or fees. Google Maps is a web mapping service developed by Google. Thinking now I don't owe any money. So this contract either ceased, once you agree to terminate it or cancel it. Canceling because of service, price or simply moving to a new area? Most plans provide customers with unlimited data. If you are still seeking assistance with your connection, please don't hesitate to reach out to us directly at BrandReviews@alticeusa.com and include your full address or account number so we can take a closer look from our end. If youre having issues with your equipment return, check your account to see if there are any guidelines on specifically how and by when your. The return took placed at the local store and again I was assured that I did not owe anything at that time and would be charge for just the days the equipment was used after the billing cycle ended. You call them to cancel your service but won't cancel your service until you bring in the equipment! Suddenlink. Read different. A link has directed you to this review. How to find suddenlink stores near me. I said, "I will pay for the extra days I used the service, fair is fair," she said that it was OK and everything should be taken care off. Shortly after this, the automated phone system will transfer you to a live customer representative from Suddenlink. Hi Clara. This compensation comes from two main sources. SuddenLink internet is a great buy for the first year. Thank you for your feedback I want to let you know that we are here to help and would be glad to further address any issue. If they have listened and corrected the error from the first call, they may have a chance for redemption. Suddenlink doesnt have any contracts or data caps. To get the best deal, choose a higher data plan to avoid data overages if youre in an area that has data caps. Contact a location near you for products or services. You might have received a single standalone device from your internet provider but this is just a combo (sometimes called a wireless gateway) ,meaning it has the technologies for a router and a modem in a single unit. Visit a participating retail location below. (But you still wont own them!) Recent Locations. It's a horrible company. Where can I find out about which modem to buy? Pricing, terms and offers subject to change and discontinuance without notice. Speeds may vary. Hi, Preston! Where? All Rights Reserved. SuddenLink offers new customers an array of perks and benefits from free installation to free Wi-Fi extenders that increase internet speed, and more. You can say "New customer" or press pound. I asked to get a admin on the phone that can answer and of course they can't. Finally, yesterday (after 20 hours with no internet service), Suddenlink tells me the case is "escalated" and should be resolved within 24-48 hours?!?! Samantha is an editor who covers all topics home-related including home improvement and repair. All rights reserved. *Masks must be worn throughout the course (the instructor will also wear a mask), The classroom environment and tools used are carefully disinfected with 75% alcohol, After ordering tickets, please be sure to join the official Line to make an appointment. See below.). YP, the YP logo and all other YP marks contained herein are trademarks of YP LLC and/or YP affiliated companies. Department you're calling Customer Service. This was solved. Get directions. Find an Optimum store near you to see our latest cell phone deals and mobile service or our . Find way to . In 2022 Optimum bought them and got worse! Its easy to cancel Optimum internet and television service. Unsubscribe easily. As she processed the cancellation order on this day May 10 2022 I asked and was told I would not receive a bill for the following month since I called on the 10th of May and service would be disconnected on the 14th of May. Monthly rates depend on the download speed and any bundling options you choose. Thank you FairShake for representing the little people screwed over by corporations. Suddenlink internet requires a modem and router. It is recommended to have large color blocks, simple lines, no real photos, and no detailed facial features (for sample works, please refer to the above pattern), Optional pictures can be printed on A3 paper for on-site tracing (please remember to "flip the pattern left and right", and it will be correct after printing), You will be charged an overtime fee if you fail to complete the edge trimming and trimming steps (not counting taking photos) by the scheduled end time of the course, and you will be charged for more than 30 minutes (that is, starting from the 31st minute), Example: The original course time is 15:30-17:30, and those who complete the finishing steps before 18:00 will not be charged more. We would like to address any problems that you may be experiencing at this time. Things to Keep in Mind While Returning Equipment Routers typically install these updates automatically, and IT support from your internet provider can do it on your behalf. Their technical performance has been excellent. Suddenlink Communications. Log in to your Google account and enjoy your own Google Maps. It is ideal for those who live in rural areas where many internet services dont provide coverage. Whether youre canceling your service because of a move or because youre unhappy with your service, youll want to shop around for a new provider. Now I have a debt collector trying to collect from me for a service that I did not receive from Suddenlink. Our contract with SuddenLink/Altice has ended, and the equipment must be returned. We returned and SUDDENLINK acknowledged receipt of their equipment, but they still withdrew $150.00 from our . Suddenlink however makes it very easy by providing a list of approved equipment you can bring yourself, and offering a self-help section for installation if you choose to use equipment you buy. Get buying tips about Internet Service Providers delivered to your inbox. If you cancel your Suddenlink internet service, you must return your equipment or pay for it. Click here to learn more. To determine the best internet provider ranking, the Forbes Home Improvement editorial team analyzed third-party data on almost 20 major companies, with each companys star rating determined by evaluating a variety of metrics, including: When comparing customer review data on some of the largest review sites, theForbes Home editorial team found the following customer review data for SuddenLink. *Professional teaching materials and equipment will be provided on site, even those with zero knowledge can participate! Best of the Best. That was back in September. Our content is intended to be used for general information purposes only. However, after the first 12 months the company will likely bump up the price. Including Allconnect.com, her work has b Read more, Taylor Gadsden 3 min read, Joe Supan 5 min read, Camryn Smith 7 min read. 40 reviews of Optimum Kingman "I see it is not possible to rate "0" stars, if so I would. 3. Google Maps is a web mapping service developed by Google. We value your privacy. Its a trip to the moon, a ticket to Mars, a bird's eye view of the Earth. By tracking real-time traffic information, Google Maps can help you find the best route to your destination. of the UIIA. Need help finding internet & TV providers near you? My credit card company told Suddenlink to not charge my credit card ever again. Read different reviews before you buy equipment and make sure what you get is compatible with your current internet provider and package. It comes with most plans but check with SuddenLink to see if its available in your area. Suddenlink Communications offers television, broadband internet and phone service over the cable. This will surely increase the credibility of your complaint. Perfect speed for multi-device HD streaming, gaming and online education. Many internet and television providers allow you to place a seasonal hold, where you temporarily suspend your service when youre out of town for an extended period of time. 37. Tue. Even though most companies send you a combination, having separate devices will save you money long term because your router typically needs to be replaced more often because of technological improvements and Wi-Fi upgrades whereas the modem will last until such time as it breaks down. Take your complaint beyond customer service and get a real resolution. Wouldn't let me talk to a manager. I Was told that I could disconnect with just a few days' prior notice and just return my equipment either by mail or at the local store, I would be charge just for the days I used it. If drivers get held up in traffic, wait times get updated automatically, putting customers minds at ease. Then press 'Enter' or Click 'Search', you'll see search results as red mini-pins or red dots where mini-pins show the top search results for you. Mon. Ask us on live chat! Companies have different return options to choose from. The results integrate your real-time location, the distance, coupon discount. Updated on 08/13/2022: After these calls on 7/29/22 and their staff claimed they would credit the fraudulent credit card charge of $70.41, and credit any remaining balance and cancel the fraudulent active account, a new statement came claiming balance of $86.74. Previously, SuddenLink offered internet plans in 17 U.S. states, primarily in the Southwest, Midwest, and Southeast. Make a copy of your Optimum bill, or simply write your name, address and account number* on a piece of paper and place it in the box. I have been with Suddenlink about a year and a half. All right reserved.FairShake Inc.2323 BroadwayOakland, CA, 94612Tel: (510) 937-3247, Suddenlink: Renting vs. Buying Your Router, Modem, or Gateway. I waited about 30 minutes and got a representative who tried to talk me out of a cancellation and politely said no, she then said, "I can lower the amount by 10 dollars," and again said, "No, thank you. Screwed over by corporations and make sure what you get is compatible with your current internet provider and.. Suddenlink/Altice has ended, and the equipment home improvement and repair Suddenlink Communications offers television, broadband and! Months the company will likely bump up the price beyond customer service this company hardwire one and. Yp marks contained herein are trademarks of YP LLC and/or YP affiliated companies can save your address business! States, primarily in the equipment must be returned most recently searched location customer & quot ; or pound. 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