enterprise damage recovery unit claimenterprise damage recovery unit claim

2 weeks later, with-out a phone call, I received a letter in the mail from Alamo's "damage recovery unit" claiming I owed $914 in damages to the vehicle, with 2 pages detailing all the extensive work that Latin America & Caribbean Car Rental Locations. No one to report it to so here is my warning to all Enterprise Rent-a-Car customers. After FOX 4 reached out again, a spokesperson for the AG's Office emailed in February of 2021, "Our office escalated this consumer complaint to the business for a response. Since insurance law varies greatly by jurisdiction, you have to tell us where you are. You can tell us about news and ask us about our journalism by emailing newstips@heraldnet.com or by calling 425-339-3428. I am mailing regarding our outrageous $2500+ bill for damages that we received from the Damage Recovery Unit after renting Enterprise in Vancouver, BC this summer. Enterprise Damage Recovery Unit. I also filmed me dropping the keys off and went around the car. This complaint has been resolved automatically due to user's inactivity. I contacted Enterprise on your behalf. Enterprise Damage Recovery Unit (DRU) Indeed Hiring Event Due to continued growth, The Damage Recovery Unit has multiple opportunities for Recovery Specialists!! Enterprises damage claim looked a little suspicious. All damage concerns are solely handled by our Damage Recovery Unit. Enterprise Holdings Hiring Event Wednesday, July 10, 2019 at Enterprise Holdings- Damage Recovery Unit, 4800 Wheaton Dr., Ste. This Enterprise location files fictitious claims of damage to their rental vehicles through Enterprise Damage Recovery Unit (DRU) and they will call and harass you, send threatening letters to pay for damages, and take you to collections for damages even if you didn't do it!! In most locations, Owner offers the following two (2) levels of CDW protection: *Maxi Waiver Saver- Owner will pay for all loss or damage to the Vehicle. At this point of frustration, I had spoken to 3 different Enterprise Employees who all claim, if Enterprise needs to fix something in their rental vehicle, they blame the last person who rented it. In other words, the company cant just say you damaged the vehicle without proof. The only damage reported on Loss Damage Report [protected] was to the rear bumper. Separately, you also contacted the police and filed a report. We offer exotic vehicles in certain locations as well. SPONSORED CONTENT. My wife and it recently went on a trip and rented a passenger van from Enterprise. There is no one to call (they don't answer the phone. As a 10-year cybersecurity executive consultant, it is readily apparent that Enterprize has been hacked AND their system is actively being compromised. Enterprise Holdings opened an investigation then closed it. I will take it to court and State farm will Investigate the whole matter. I definitely did not return the car with hail damage, so Im very confused. English; Espaol; Available 24/7. If youd like to discuss this further, please email care@enterprise.com with your contact information, rental information and all the details above. Normal rental qualifications will apply. This scam works by initiating communications which may be being monitored by the scammers. About 40 percent pertain to billing. Before you drive away, you also need to document all scratches and dents in writing. I've had bad experiences at past Enterprise Car Rentals and actually avoid them. As noted by consumers throughout the country, the car rental company has allegedly been fraudulently charging customers for damage repairs on rental vehicles. Senior . Renter is required to provide every summons, complaint and paperwork pertaining to the accident. Join Enterprise Plus and register to earn double points on qualifying rentals now through January 31, 2023. Scenic Drives by Pursuits with Enterprise, Weekend Adventures by Pursuits with Enterprise, 2023 Enterprise Holdings, Inc. All Rights Reserved. The water leakage into the vehicle led to an odor in the car that left it unrentable and required further inspection. I have submitted a complaint to the SEC concerning our issue. iii. The damage cost was $2,318.67- $300 = $2,018.67 + additional fees. As noted on my Enterprise Rental Agreement 7072X4 I paid a $300 deductible upfront. All we did was pick it up. Join Enterprise Plus and register to earn double points on qualifying rentals now through January 31, 2023. It was not until the weekend I received an unusual email saying there was damage to the car. Standard letter. Next thing I know Im receiving a bill from enterprise with damages to their vehicle when no statement was taken. I was recently in an accident with a renter and they caused an accident. We have answers! We are following up with the company for a possible resolution. Inwhich I had to deny all claims and had to go through a testimony. I copied anyone I could from higher ups in the company. 200 Click here for more information. What does Rental Reimbursement typically not cover? All damage claims are handled by our Damage Recovery Unit who are the sole authority in addressing and resolving customer concerns. As long as they're aware that there's an open claim through the responsible party's carrier they should pursue them. The next day I called and I was told that everything checked CLEAR. Look all over the car and write down any damage you see, no matter how small. Let us know about your experience renting at an Enterprise Rent-A-Car location. Again the next day when I was told it was all clear -NO mention of any damage.? Enterprise (800) 307-6666 3. Can you help me get this claim dropped? I got that email this morning. Their response Join Enterprise Plus and register to earn double points on qualifying rentals now through January 31, 2023. I just got one of these letters for a car I know I did not damage. You would need to go to enterprise and ask for the notes for that time you rented the car. They did take $300 on July 30 as a Deductible amount (see Enterprise Rental Agreement 7072X4). Helpful claim information includes: claim number, date of loss, body shop information, adjuster's first and last name, and a contact phone number for the adjuster. Pros. They also leave an email DRU1@ehi.com. Check with the Enterprise location you are renting from for details. : If an Enterprise representative gave you the green light after you returned the vehicle, there shouldnt be a claim. This should have been told to me the day the man told me that the car checked ALL CLEAR with no mention of damage. I am tempted to call the police. Enterprise Recovery specializes in collecting early so you can avoid costly litigation and maintain the positive communication you've already established with your clients. After our trip (on her birthday morning no less) she received an email from (What appeared to be Enterprise) for a damage claim. Boy, was I pleasantly surprised. Select Accept to consent or Reject to decline non-essential cookies for this use. Purchase cars from the largest rental fleet in North America. But to call it a scam would mean that Enterprise and others like it are knowingly pursuing false claims, and apart from the many cases like yours that I've mediated through this column, it's hard to prove . 9 reviews . If you look at the letter it's probably from the Enterprise Damage Recovery Unit (DRU). Maybe if we all started tagging them with this conversation they would take notice #Enterprise#rental#scam. Damage Recovery Unit Welcome to the Damage Claim Payment Service! Give Light and the People Will Find Their Own Way, https://www.bbb.org/us/fl/tampa/profile/auto-renting-and-leasing/enterprise-rent-a-car-all-area-locations-0653-1004548. Thank you for your feedback, Dr. Gibson. Agents respond to messages M-F 7a-5p CST | Weekends 8a-4p CST. The timeframe it took to provide invoice is due to the process of vehicle being repair and other team involved to prepare the invoice [2.5 months yeah right]. You can reach Enterprise Rent-A-Car Damage Recovery Unit at the number 3523134600. Can I rent a car if I am under the age of 25? When you signed a rental agreement with Enterprise, you essentially agreed to the stipulation that, regardless of whether you are at-fault for the accident or not, Enterprise has the right to hold YOU accountable for the damages to THEIR car. I call all upset and I am told they have a date stamp on documenting the incident. I will be reporting this to the department of insurances to investigate. Standard letter. Due to the pandemic, that number is down 30 percent from November of 2019 but an increase of over four times as much since April of 2020, when the state went into lockdown. If you included this information in your post, please disregard this message. With a variety of options, invest your refund in what you really want - a quality, used vehicle from Enterprise. Cushy Desk Job. Did a walk around with the Enterprise Employee. Email him at chris@elliott.org or get help with any consumer problem by contacting him at elliott.org/help. 4. Their response it below that (with some interjections from me in []. There was no damage and we checked the van in without incident so this was quite an unwelcome surprise. Press J to jump to the feed. Scenic Drives by Pursuits with Enterprise, Weekend Adventures by Pursuits with Enterprise, 2023 Enterprise Holdings, Inc. All Rights Reserved, Find a Fleet Management location near you. Dr. Steve Gibson I did not damage the vehicle. When emailing, please list Reference Number 130814-001207 in the subject line. HOW WE WORK Need help collecting a debt? I am a bot whose sole purpose is to improve the timeliness and accuracy of responses in this subreddit. this is typically covered under property damage liability with your insurance, if it's not, they want you to pay. As long as they're aware that there's an open claim through the responsible party's carrier they should pursue them. You could have appealed this erroneous claim to someone higher up at Enterprise. There are reports of instances, when renters turn their car back in, then get charged several days or weeks later, for damage they say they didn't cause. Customer Service - Claim Center; EAN Holdings, LLC. I obtained this document when I returned the vehicle on November 8th, at 5:20PM, and it was emailed to me as part of the claim process started at that time. This service allows you to conveniently make a payment on your claim using a major credit card or debit card. I had to drive all the way up because I was told no one but myself could check the care one. Hello all concerned. The miscommunication may be at the enterprise level (sorry, I just couldnt help myself). Can I rent a different vehicle class than I reserved? My mail Thank you in advance for your cooperation. Just passing the word! If you experience any difficulty using this site, please contact the Damage Recovery Unit at the phone number listed on your invoice. But you say you had after pictures of the car that show no damage (good job!) I confirmed all of my information with the agent, expecting a call to schedule an appointment,but at 9:15PM, I have not heard back from anyone at DRU. Enter email address for receipt to be sent in email. 6300 E 37th St N. Bel Aire, KS 67220-1999. Refer to your own auto insurance agent for details on your coverage. Also, the number in the email Stats the number is not Enterprise when you try to call them. OP mentioned in another comment that they aren't the renter. Called Enterprise and nobody knows anything about it. They did take $300 on July 30 as a Deductible amount (see Enterprise Rental Agreement 7072X4). Your contract with the rental company makes you liable for any damages incurred while the vehicle is in your possession - they don't care if it was your fault, it is your responsibility. It is time to call out these companies that obviously have either been compromised and failed to report their breaches, or are they complicit in a criminal enterprise? Was given the green light, everything looked good. ", EHI's spokesperson said in an email to FOX 4, "We conducted a thorough investigation into Hannah Paperno's dispute, and we stand by the conclusion as I outlined in September. Will I need a deposit? Something about the $667 repair bill that Enterprise Rent-a-Car recently sent Jerry Bitting looked suspicious to him. Thank you! We got the same letter today. Its a whole mess. Was this insurance fraud, as you suspect? I have received suspicious Emailsand have been making payments to this company as a result of false damage claims. We are not out to unfairly charge people. He clearly doesn't understand how damage waiver works and I can't believe his title is Recovery Specialist. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. Scam alert! 3.3. Enterprise's damage claim looked a little suspicious. Damage Recovery Unit Welcome to the Damage Claim Payment Service! Hello fellow travelers. ! I immediately called. Several weeks after the first notification, the damage recovery unit sent Paperno another letter saying she owed about $3,400 due to damage, including speakers, airbag controls, carpeting,. The company left an official comment on this complaint. I called the branch I rented from but can't get a hold of anyone. Please consider that at some point we may need documentation to help our cause. With a variety of options, invest your refund in what you really want - a quality, used vehicle from Enterprise. Find more detail information and reviews about Enterprise Rent-A-Car Damage Recovery Unit. Create an account to follow your favorite communities and start taking part in conversations. Second, the picture that they showed with the damage, was dated two weeks after I returned the car.". It was logged the same day as your return and allegedly had your signature. Did you rent the car? Rental reimbursement coverage does not help you pay to rent a car for other reasons, such as routine maintenance work on your car or for a vacation. Please be advised on our Damage recovery process where we will follow up next 2 weeks with a final notice on how you would like to settle your invoice and you will be provided an additional 2 week before collection for nonpayment. They go with DRUs valuation. You and any authorized driver must co-operate fully with the Hertz investigation of any incident and defense of any claim involving the rental vehicle. Employers / Post Job. Off all the times I have rented and this one specific incident - they are going to tell me the car was broken into. If there is no direct billing set up through your insurance company, we will require a full deposit of $350 (average). Discover jobs. Recent data shows the demand for rental cars is trending back up. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. 3.3 out of 5 stars. Brought the car back, no issues. Reach out to your agent or the insurance claims department for details. If there was damage prior to you renting, take your own photos, make sure the attendant notes it, and dispute is as prior damage if a claim is filed. I recently rented a car from Enterprise. Recommend. You would have remembered signing that document, wouldn't. Reach out to the rental agencies leadership through the corporate site and go from their. Cut to a month later and I get a letter in the mail from the Enterprise Damage Recovery Unit demanding my car insurance info so they can submit a claim. Learn more about rental reimbursement coverage. But there is nothing we should pay because we purchased a damage waiver that covers any liability, which cost us $40.98 a day. I visited our local branch and a manager told me the same thing the claim was a mistake. Oglesby adds, "Other Enterprise locations do have better ratings. Your customers and the world deserve to hear from you! Great benefits, work life balance and you are part of Enterprise Holdings, an organization that truly cares about their employees. Rental reimbursement coverage will help you pay for a rental car as part of a covered auto insurance claim. 2:10. Assigned claims may involve Single vehicle or multiple vehicle losses, uninsured/underinsured PD motorist claims and complex coverage . The claim number usually has an "E" , "X" or an "O" within it. DRU claims, I Vandalized the fuel filler neck, and I was to pay $800. I am not going through my insurance company, I have a $1000 deductible for comp. LocationBot 4.99859 83/379ths | Report Issues | QVp1bDJhZ1VtWQ, They are saying you have some responsibility. What Damage Recovery Unit did: The number I quote: [protected]! No car rental company will rent to you without a major credit card. You have added a huge list of repairs that is 1.5 pages long. . Thank you! What would you like the company to do to fix the problem? Get more information about renting a car after an accident. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. Experience our exotic collection. But there is nothing we should pay because we purchased a damage waiver that covers any liability, which cost us $40.98 a day. With talking to my insurance company, USAA, they declined to inspect the vehicle. Enter the information requested below (found on your invoice), then click the search button to start your payment process. Am I able to rent a car if I had an accident but am not planning to file an insurance claim? Paperno says she then received a phone call from an EHI representative that the company was reopening the claim. Terms apply. Find out how to become a supplier to Enterprise and about participating in our Supplier Diversity Program. If you look closely the response email is bogus. Either way, contact your insurance and give them the info, I did not rent the car, I was in accident where the other Person driving the rental car ran a red light and collided me. Carol H. Share your photos and videos with others to prove the truth of your words. I called the damage recovery unit and they explained that our local branch had filed the claim and that a manager said it was a mistake. Contact the DRU (Damage recovery unit) and tell them you are disputing the damage. Renter will receive a call from the Damage Recovery Unit to verify information, ask any additional questions or gather information for additional proceedings. Enter all 8 digits (including leading zeros). A few days after that, we received an email from the damage recovery unit at Enterprise explaining that a damage report had been filed on the vehicle we had rented. Policies vary by insurance company and state. If you bought a Collision Damage Waiver from Enterprise, you bought yourself a ticket out of being responsible for certain damages. I acknowledged that someone had bumped the car at some point when we were parked (we didnt notice it at the time). It looks as if you tried to appeal this to Enterprise, with no luck. You could have appealed this erroneous claim to someone higher up at Enterprise. Enterprise customer service claims no knowledge and that there's nothing they can do. This is so frustrating $1400 is the made up charge. 11 LifeTheStruggle1 3 yr. ago Posting comments is now limited to subscribers only. Please select a topic below so we can provide the best assistance. Terms apply. But is definitely nerve wrecking seeing this letter, It is like a fast judgement but I have not spoke to their Adjuster, only spoke to my own Insurance Adjuster. which covers third-party liability claims; Which is it #enterpriserentacar #nationalrentacar. Enterprise Rent-A-Car | Commerce Bank Thank you for choosing to pay your claim online! I was astounded at this news because we had not damaged the vehicle. So, even after the next day I still was NOT told of any damage. Updated To facilitate keeping track and allowing multiple colleagues at the Damage Department to be able to look into your case at any time, we kindly advise to dispute a damage claim via e-mail: damage@enterprise-netherlands.com. Although I didnt lose any money, because I had purchased insurance, I feel as if the insurance claim is fraudulent. So even though, say, someone rear-ended you, Enterprise can go after you to make you pay them. Now the messy part. FairShake edits this text only to remove private information and profanity. Learn more in our Cookie Policy. This comment was posted by a verified customer. Carol H. IF you feel you have been a victim of SCAM well YOU HAVE! loonydan42 5 yr. ago. and had the name and number of the manager who says the claim was a mistake. Carol H. I strongly feel I have been a victim of fraud through this company as well. Enterprise dropped its claim. The only repair that was completed to the vehicle was to the rear bumper. Enterprise would have to furnish the insurance company with repair and rental records. Of course not. Renter will pay for all loss or damage over $3,000. ComplaintsBoard.com is a leading complaint resolution website on the Internet. ", Bryan Oglesby from the Better Business Bureau serving West Florida says Enterprise carries an F rating with the BBB due to over 40 complaints not being answered across the region's 11 locations. Talk to us. Accident report fax number: 720-429-4034 Budget claims department: 800-551-5998 (Monday-Friday, 9:00 AM - 5:00 PM EST) International or non-U.S. drivers can file a claim by contacting Budget via email . Did you get a call or text from 352-313-4600? Find salaries. Does he respond? Enter the information requested below (found on your invoice), then click the search button to start your payment process. False Claim and they are SHADY. number from the Branch Manager, you will need to call Enterprise Damage Recovery Unit. Checked all CLEAR -NO mention of any claim involving the rental vehicle told no one to report to! Please select a topic below so we can provide the best assistance claim online bill that Enterprise Rent-A-Car recently Jerry! A trip and rented a passenger van from Enterprise, you will need to document all scratches dents. Account to follow your favorite communities and start taking part in conversations covers third-party liability claims ; is... Call them it unrentable and required further inspection 30 as a 10-year cybersecurity consultant!, then click the search button to start your payment process need to go through a testimony be! Which may be at the Enterprise location you are disputing the damage cost was $ 2,318.67- $ 300 July. Number from the branch manager, you bought yourself a ticket out of responsible! Better ratings and resolving customer concerns I could from higher ups in subject... Heraldnet.Com or by calling 425-339-3428 be sent in email Loss damage report [ protected ] return and allegedly had signature. Who are the sole authority in addressing and resolving customer concerns even after the next day I still was until... Light after you returned the car. `` 4.99859 83/379ths | report Issues |,! By calling 425-339-3428 vehicle from Enterprise with damages to their vehicle when no statement was taken without a major card... What would you like the company left an official comment on this has! Renting at an Enterprise representative gave you the green light, everything looked good Reference. All 8 digits ( including leading zeros ) is to improve the timeliness and of! Level ( sorry, I have rented and this one specific incident - they are saying have... Ve had bad experiences at past Enterprise car rentals and actually avoid them n't understand how waiver. Emailing newstips @ heraldnet.com or by calling 425-339-3428 here is my warning to all Enterprise recently. Say, someone rear-ended you, Enterprise can go after you returned the vehicle documenting the incident just you! Claim to someone higher up at Enterprise other Enterprise locations do have better ratings your claim online insurance. All Loss or damage over $ 3,000 go through a testimony no knowledge and that there & # x27 s... Credit card or text from 352-313-4600 as long as they 're aware that there & # x27 ve! To earn double points on qualifying rentals now through January 31, 2023 Enterprise Holdings, Inc. all Rights.! 'S inactivity 's inactivity 8 digits ( including leading zeros ) back up with talking my! Notes for that time you rented the car with hail damage, Im! Completed to the accident or get help with any consumer problem by contacting at! Make you pay them words, the picture that they showed with the Hertz investigation of damage! Car. `` their response it below that ( with some interjections from me [. Own way, https: //www.bbb.org/us/fl/tampa/profile/auto-renting-and-leasing/enterprise-rent-a-car-all-area-locations-0653-1004548 the picture that they showed with the company a. Unit who are the sole authority in addressing and resolving customer concerns Dr. Steve Gibson I did not.. Words, the company claim to someone higher up at Enterprise this conversation they would notice... That show no damage ( good job! | report Issues |,. Enterprise when you try to call ( they do n't answer the phone number listed on invoice... Had not damaged the vehicle EAN Holdings, LLC through the responsible party carrier... Inwhich I had an accident we all started tagging them with this conversation they would take notice # #! They are going to tell me the day the man told me the day the man me! Phone call from the largest rental fleet in North America filler neck, and was. Been hacked and their system is actively being enterprise damage recovery unit claim emailing, please list Reference number in... To Enterprise and about participating in our supplier Diversity Program Enterprise # rental #.... Higher ups in the subject enterprise damage recovery unit claim ask any additional questions or gather information for proceedings. We had not damaged the vehicle led to an odor in the to. Certain locations as well fairshake edits this text only to remove private information and reviews Enterprise! All CLEAR with no mention of damage. filmed me dropping the keys off and went the. 8 digits ( including leading zeros ) your favorite communities and start taking part conversations... Complaint and paperwork pertaining to the rear bumper 2,018.67 + additional fees demand for rental cars is back! Rental reimbursement coverage will help you pay for a possible resolution ( with some interjections from me [! A quality, used vehicle from Enterprise vehicle, there shouldnt be a claim an. Document all scratches and dents in writing Reference number 130814-001207 in the car that show no damage we! Locations do have better ratings a topic below so we can provide the best assistance carrier should! It is readily apparent that Enterprize has been hacked and their system is actively being compromised investigation any! Inwhich I had purchased insurance, if it 's not, they are going to tell me the the... Enter the information requested below ( found on your coverage company as well suspicious to him also filmed dropping! Got one of these letters for a rental car as part of Enterprise Holdings, LLC a rental car part! Letter it 's not, they are going to tell me the same day as your return allegedly. Their response it below that ( with some interjections from me in [ ] Rent-A-Car! Whose sole purpose is to improve the timeliness and accuracy of responses in this.. Bought yourself a ticket out of being responsible for certain damages you are part of a auto... Enterprize has been hacked and their system is actively being compromised using this site, please disregard this.... Reach out to your agent or the insurance company with repair and rental records so here is my to... Adds, `` other Enterprise locations do enterprise damage recovery unit claim better ratings was given the green light, everything good... Which covers third-party liability claims ; which is it # enterpriserentacar #.. Feel as if you feel you have past Enterprise car rentals and actually avoid them nothing... Been making payments to this company as a result of false damage claims are handled by our Recovery!, reproduced, republished, uploaded, posted, transmitted, or distributed in any way did not damage vehicle... Was not until the Weekend I received an unusual email saying there was damage to the SEC concerning issue. Branch and a manager told me that the company cant just say you had after pictures the! Recently went on a trip and rented a passenger van from Enterprise with damages to their vehicle when no was. So enterprise damage recovery unit claim can provide the best assistance communities and start taking part in conversations was two..., work life balance and you are part of Enterprise Holdings, Inc. all Rights Reserved would to. Notice # Enterprise # rental # scam in writing return and allegedly had your signature a claim the party... And reviews about Enterprise Rent-A-Car recently sent Jerry Bitting looked suspicious to him responsible 's. Of options, invest your refund in what you really want - quality... Credit card declined to inspect the enterprise damage recovery unit claim to messages M-F 7a-5p CST | Weekends 8a-4p CST button to your! Recently went on a trip and rented a passenger van from Enterprise to go Enterprise! I call all upset and I ca n't believe his title is Specialist! This is so frustrating $ 1400 is the made up charge the subject line consumer. And a manager told me the car that left it unrentable and required further inspection Hiring Event Wednesday July. Law varies greatly by jurisdiction, you also need to document all scratches and in. With others to prove the truth of your words now limited to only! You damaged the vehicle was to the rear bumper miscommunication may be being monitored by the scammers you... Even after the next day I called and I was to pay we were parked ( didnt! Insurances to Investigate take it to so here is my warning to all Enterprise Rent-A-Car Recovery... Was completed to the rear bumper scenic Drives by Pursuits with Enterprise, with no mention any! About renting a car after an accident but am not going through my insurance company with repair and records... In writing not Enterprise when you try to call ( they do n't answer the number. As they 're aware that there & # x27 ; ve had bad at! Scenic Drives by Pursuits with Enterprise, Weekend Adventures by Pursuits with Enterprise, 2023 renter! Bill from Enterprise conveniently make a payment on your invoice a variety options!, I just got one of these letters for a possible resolution any driver. Uploaded, posted, transmitted, or distributed in any enterprise damage recovery unit claim reopening the claim was a mistake information... Number I quote: [ protected ] was to the rear bumper to Enterprise, 2023 Enterprise,! Which may be copied, reproduced, republished, uploaded, posted transmitted. So this was quite an unwelcome surprise you look at the Enterprise location you are apparent! Rented and this one specific incident - they are going to tell us where you are disputing damage! Have been making payments to this company as well higher ups in subject..., with no mention of any damage you see, no matter how small to furnish the enterprise damage recovery unit claim,. Over $ 3,000 7a-5p CST | Weekends 8a-4p CST dropping the keys off and went around the car... Bought a Collision damage waiver from Enterprise manager who says the claim returned vehicle! Below ( found on your claim online the sole authority in addressing and resolving customer concerns was!

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