Our reclining sofa and chair are by Best and they too still look great after a few years but DH rarely uses them. Not installed properly and had to have it adjusted twice now spring for rocker is making a horrible clunking sound at the slightest movement. They convinced us of Lazyboys famous good name Leather reclinervoering terrible quality and no assistance for repair from the company, Worst piece of furniture I have ever purchased. They have a wide range of furniture from pricey to high end. 17 months into a perfectly good chair in every other respect I get color vanishing on a big part of my leather and they don't cover it. Called Within Hours Of Delivery. By the way, they are an expensive piece of furniture and I expected better. Best ever if you need to sleep sitting up. Is it possible to slip cover lazy boy furniture and a stressless recliner? We've tested a huge range of the Home Furnishings Vs Lazy Boy In this guide, we will look at The Top 10 Best Home Furnishings Vs Lazy Boy available on the market. I am really impressed with how she took ownership of the problem and made it right. All they can tell me is that it is in Production. Very informative..and about Lane furniture too! We have also looked at/considered the Tempurpedic mattress/bed with adjustable headboard and footboard, but just too $$$. Asked for service. Some links on Slumber Search are referral links. When service was requested no date is set for repairs, they say a phone call will be made prior to them coming out. We wanted quality, comfortable furniture that would last. 3 CSS Properties You Should Know. I called after 8 weeks and told it would be delivered in 2 weeks. I thought that they would accommodate us just for the sake of the inconvenience they cause us, but instead, they acted as if they were doing us a big favor. The only reason it got 3 stars is the quality and comfort of the La-Z-Boy furniture is so good. That was on July 12. Its a matter of someone falsifying records and failing to communicate vital information to me, the purchaser! Not believing both sets passed quality control Iattempted contacting England. I bought a double recliner couch that the arm pretty much fell off. Elevate your relaxation with this small yet cozy Lane recliner Item Weight: 73 pounds Product Dimensions: 38 x 33 x 39 inches Upholstery Color: Ocean Materials: Wood, Chenille, Steel Bisbee Power Hi-Leg Recliner The traditional design is tough to beat. Bought sofa and love seat. I like how they have the option of firmer, stronger cushions (though pretty pricey) but most of their regular cushions on their sofas were pretty weak. I have puckers along both arm rests and also loose fabric that does not fit snuggly on the back or bottom cushion of the chair. Great customer service again, this time we worked with Judy Waddell. I am sensitive to bad sales experiences, they make me crazy. Seems tome. They really work on pleasing you. However, on day 2, the one side of the reclining sofa stopped working. If they really cared they would resolve the long wait times. I had a wonderful sales person who was very helpful! I have also tried to leave a review on the website 4 times now and apparently leaving a 1 star review violates their policy. the September 2021 one of the boards on the back of the seat broke. A warranty is only as good as the customer commitment of the company behind it, which from what I have seen, is worthless. My wife and I ordered 2 recliners and a love seat for our new house 3 months before we moved in with assurance that our furniture would be ready well in advance. Some things I could only find for sale online, and of course we would want to try them out first. We purchased some furniture here in May. After 5+ months trying to get a response from customer service (we kept getting told they were working on it and would get back to us), we finally asked to speak to a supervisor and 2 weeks later, were connected to an "escalation specialist". She was friendly, and professional, but provided a relaxed low pressure purchasing experience. Nowtry to get help! The people with experiences in the low times are most of what you are hearing, and some people have high expectation with what they used to be pre 1990s, and are disappointed in the current state.Now the 2 brands I recommend are Best Home Furnishings, and Flexsteel. We have experienced extremely poor customer service about this issue, inconsistent follow up, and learned that to replace the cushions, we would need to pay an additional $150.00 dollars to have the chairs picked up for repair - and that we would be without the chairs for up to 3-4 weeks. For reasons we cannot figure out, my chair but not my wife slides backwards and has to be pulled forward at least twice a day. I've never waited longer than 6 weeks for furniture. Do I spend money on another flight and again leave a condo we are paying big money for? We walked in on the Tuesday before black Friday. We love it. DH was injured several years ago and often is unable to sleep in bed. Wow! Lazy Boy high-range recliners go up to $2999. Put it all back together with JB Weld, metal zip ties and hose clamps. It's not the furniture of our past fondly remembered. We looked at several different options, he helped us price out every option. I would never shop here again, nor would I recommend them. I forgot to mention that we bought ours in late summer/early fall during their annual upholstery sale. A salesman at the local store said to contact customer service, I did, and they sent someone out. Forget bulky, hulky eyesores. I bought a Laz-Boy leather recliner two years ago. Call every furniture store near you.including the high-end furniture stores, JCPenney, Macys, Sears & Relax the Back and ask the brands of recliners they carry. The customer service of this place is terrible. Quality is not what it used to be. We've had it ever since and my hubby sits in it daily. We bought our 3rd set of furniture 2 years ago and it is so uncomfortable we have to use pillows just to sit up straight. Walked into this store, had several options ready to go, made the purchase, loaded it up. Treated us like our sale mattered. Delivery date continuously is pushed back. When I went back with a few questions he was not there but the salesman that helped me was equally informative and helpful. Ive had to pay $160 twice for service calls and then pay to ship parts. Thanks patty. The noise is still unacceptable. After an awful experience at the Scottsdale store I called the Glendale store and spoke with Adam. We finally settled on 2 Morrison recliners and he ordered them for us. Today, Lazy Boy is one of the leading furniture retailers in the UK, offering a wide range of products including sofas, chairs, recliners, and more. Therefore, it was obvious we did not get what we ordered! He really put himself out providing individual service. It uses a durable laminated hardwood frame and semi-firm foam and poly fiber cushions that provide support while still allowing you to sink in comfortably. Now, did they work hard and get all the furniture inside ok, yes but there was definite attitude and not very professional. (That should have been my first warning sign, product should have at least basic quality to start.) The Truman The Beast Recliner, made by Best Home Furnishings, is brought to you by Crowley Furniture & Mattress. Finding good quality furnishings might seem hard, but when you know what furniture brands you can trust its easy to make your choice. Once received I was to call for service. If they had just repaired and recovered the chair, I would be a happy person. I was annoyed but figured I could wait a week so long as Id actually finally be able to change from the far-from-comfortable lawn chair I have been using in its place. We walked in to LAZBOY to buy couple of recliners, and we ended up furnishing our whole house! It would cost $120 for the repair. La-z-boy has great service and good quality, so I want to make sure the fabric is nice for the life of the furniture. I said isnt there anything you could do it is only a month over warranty. For now, I have to deal with him hogging it! The Wingback Glider & Recliner is the perfect balance of comfort, functionality, and aesthetic appeal. Great furniture! Poor workmanship incomplete and stained. We received a partial delivery. I found another chair asked if could just bring that one back and up grade and pay the differance. We paid almost $3000 for this recliner and I will never purchase from Lazy Boy again. Outstanding service Joe really took care of us. Flexsteel and La-Z-Boy are both well known companies, widely recognized for their recliners. It's the first time I had bought anything from Lazy-boy, and I will never shop there again. Very simple and easy to find what we wanted for a price/color/style we liked as well. Our delivery was a total disaster. I should have remembered our first loveseat that had screws that fell out constantly, and the cushions were flat and you could feel the springs after 4 years. In this case not so with La-Z-Boy. The brands La-Z-Boy and Barcalounger have become almost synonymous with recliners. Beautiful store, great selection, and Joe was very helpful, just a true professional, great experience all around! Being on a strict budget, I ended up purchasing one of those microfiber sofas and chair sets. Really enjoyed shopping around the store with her. The one I got is alright. Called again after 2 weeks and told 10 more days. Lots of personal attention and so many options. I purchased two. BUYER BEWARE! The chair is about 6 years old and I've elected to make do with it until I replace it with a much better quality chair. They seem helpless. Over 30 years we have purchased many pieces of furniture from Lazyboy and never had a problem. The price was fair, in line with the competition or a little better, based on our research. Came in and ordered a custom recliner (tripoli) with massage and heat and powered back and leg. 25*41. After much research, it would seem that not only La-Z-Boy, but also other formerly reliable brands are unfortunately no longer producing quality furniture. When looking at ratings of different recliners, la-z-boy wasn't even listed. Two servicemen from Comfort Care advised nothing is broken on the couch - this is how it is made. Lazy Boy is known for producing high-quality, long-lasting recliners, sofas, and chairs. Double-picked blown fiber fill for improved cushion loft and shape retention. I suppose that couldbe from England or the transport or the delivery. They call at 6am in the morning and beat on the door at 7am and tell us sorry forgot half the order!!! If you have a bank that is willing to accept your claims of fraudulent transactions, you are very fortunate! The brand and their customer service is not worth the extra price. This WILL BE MY LAST LA-Z-BOY RECLINER. Doug greeted us and helped us whittle down exactly what we were looking for. He had just a few preliminary questions when we walked in the door . Great experience. You will be sorry if pay top dollar for this skimpy frame with cushions that will not be firm for long. Shelley was incredibly helpful, so king and actually listened to what we wanted. I bought La Z Boy thinking I was purchasing quality not junk. Barcalounger follows the same framing method. The quality is poor. BIG buyer's remorse. The manger was not in and no one could help me, was told would ask in in morning checked to see if I could and manager wasnt in again and district manager was there, was told would ask him and let me know by close of business but no call. Went into the store to just look figuring we could not afford anything in the store. We bought an expensive La-Z-Boy leather loveseat and sofa from the Santa Rosa Gallery. Labor is charged at a rate of $124 per hour. She wasn't pushy and was very down to earth. Answered every queation we had and made our shopping experience great. You can be sure I'll never buy another product from them. What is expected from you? He didn't pressure us and let us take all the time to look at couches. Two Top Companies. Other furniture stores in Bakersfield have great quality for one half to one third of the price. I asked why only 10% off. Apparently the lifetime warranty doesn't cover the poor quality of materials they use. You did a great job Kelly. The cushioning stuffing has gone flat. When it comes to your own comfort, your own body is the only North Star. Sorry to say, but I am stuck with looking at this everyday . Haven't received our chairs yet, but so far we are very satisfied. At La-Z-Boy Furniture Galleries, our design professionals will come to your home and help make your dreams a reality. Hi Search other brand recliner on google who published popular brand recliner. Our children are gone, and if it does get rumpled with grandchildrenI'm happy! STAY AWAY from these crooks! He answered every question we had. Got a call 6 weeks later and they delivered and set up for me. We were greeted by the store manager Michael Martinez, he pointed us in the right direction and gave us a quick rundown about the selections then left us alone to explore. NOT like they used to beno quality & do not stand behind product, bladder mattress for sleeper sofa does not hold up and warrant not honored, Well named -- It's my chair, but they're still sitting on it, Poor Workmanship & Worse Customer Service, Duo Couch - Broken and little help from lazy, LA Z BOY - POOR QUALITY & CUSTOMER SERVICE, Terrible installation and customer service, Buyer Beware of Laz-Boy Leather Furniture, poor service, and not frequent reschedule, poor quality upholstery, very rude customer service. Thanks everyone. Long story short, the brand no longer represents itself honorably. If the item is "stain resistant", why do I have to remove a bunch of stains when it is delivered? Both of the La-z-boy recliners that I've had gave me problems. The section was returned, fixed, then delivered again. 50inch , seat size: 22*20. I have not heard of Bradington Young before, but that doesn't mean much. Chair Should Have Been Replaced Immediately Without Jerking Around This Repeat Customer. Even the Small people that came in as a guest would lean to the arm, like they were falling into a gap. I will follow up with the review when I take delivery but the Corona Virus is pushing delivery dates back; I understand. Patty's knowledge of products, cheerful personality, and professional conduct make her a rare find in the retail world. All they told me when they wanted to sell me the chair was it had a lifetime warranty.. Last two couches bought within the last 5 years have arm cushions that the wood frames are pressing through. LA-Z-BOY HOME FURNISHINGS & DECOR - 18 Photos & 40 Reviews - 3500 Sisk Rd, Modesto, CA - Yelp Restaurants Home Services Auto Services La-Z-Boy Home Furnishings & Decor 40 reviews Claimed Furniture Stores, Home Decor, Interior Design Edit Open 10:00 AM - 7:00 PM See hours See all 18 photos Write a review Add photo Review Highlights Customer No Service. I found a very similar, but a little more feminine looking Lazyboy that had belonged to the young man I purchased it from Grandmother. Oh by the way, the delivery guys from san jose were friendly. You have to bring couch in, They pay for parts and you pay $75 an hour labor. I've noticed the seating area is so wide that guests look like they are reclining. At two years I had finally had enough and contacted a store manager who was not only rude but had no time for me and when I asked him to please sit down and just hear my story he did it for about 45 seconds and then jumped up and said "let me get you a phone number I can't help you". The workmanship was garbage. lol. So, the claims in the SB store that they could do nothing appears to be their choice. I see from the other two reviews on this site that we are not alone. Going beyond recliners, you can purchase actual theater seating. Loved Shane Fleishour, he was in sales but has a good eye for color and detail. Almost all store charge a trip fee, but some don't. Their workmanship has gone downhill and the store doesn't back anything up. He let us look with no pressure. Go see Patty to find the right furniture for you! Some customers may find this unappealing. I paid in advance for the sofa. Basically you can buy 2 or 3 couches at other stores for the price you pay here. Owners and cousins, Edwin J. Shoemaker and Edward M. Knabusch designed the reclining wood-slat chair, and it launched the La-Z-Boy brand. Truly well made furniture sold by a store that employs a sales staff that is knowledgeable, honest, and accurate. There are other MUCH LESS expensive brands out there that hold up to quality and customer service and I would buy from again in a heartbeat! (taking up much of my day off.) Quick and easy purchase today. It has been 2 weeks and all I know is that my case is "inreview" and repairs will have to be paid for. Went to a different building for the recliners and immediately had sticker shock but kept looking and finally found our price range in the back corner. All good in my book. Our assortment of product lines and styles give you the freedom to mix and match the furniture that best fit your life, plus the luxury of beautifully coordinated pieces. Daniel and Joe were very helpful and patient while my wife and I were undecided on color and material for our new purchase. Great customer service. Thank you both for your help and consideration. *All La-Z-Boy prices listed in this article are subject to change. After 3 days, no call. Thanks Joe! The sofa does not hold its shape even after one sitting. Have always owned la z boys. 3 stars to the salesman at La-Z-Boy Santa Rosa, 4 stars to the warehouse, and 5 stars to the delivery people today. She spent so much time with us. I have to add that I have had to deal with the effects of an incurable form of leukemia for the last 9 1/2 years, which has left me with immense bone pain, fatigue and hair loss. She also had answers to all of our questions. Will not go back and will not buy another. Well, they are living up to their names - the lazy boy is sure that. Thanks for helping us get it done I wish all businesses offered your level of customer service Thanks Guys Mike and Tina. The service person noted the defect immediately. I had a much better sales experience from a local mattress store last year than I did from this store in September. I sought out BBB to make a complaint. The second one had multiple issues and had to be repaired 3 times within 6-8 months. POOR POOR QUALITY! Thus, you can purchase at any lazy boy furniture near me. We bought 2 recliners. Not a stain or rip in the fabric and absolutely nothing wrong with it. Customer service says they do not know when the part will be in. It was pretty bad. FlexSteel products will cost you $699 to $3299, and Lazy Boy products will cost you $699 to $2999. The best part about La-Z-Boy furniture is the comfort factor. All in all, great experience. Recliner dimensions - 40" D x 44" W x 48" H | Weight - 166 lbs. Thank you to Lazy Boy for resolving my complaint with an Ashton Recliner. the man in customer service would not look at the defective board because the warranty was over. They also have tall recliners for any tall people in your family. We already knew what we were looking for and Kate helped us to select appropriate colors and options. And, again, we just really like being able to recline the back without raising the foot rest. We bought a couch which costed over $5,000 May 31. There were other issues with the chairs, which we felt were brushed aside by the technician when he came to our home and by the La-Z-boy store. Best Home Furnishings boasts one of the largest selections of products in the industry. They have the same model we ordered sitting on their showroom floor but won't give us that in lieu of waiting for some undefined amount of time. Design-Build Firms Interior Designers & Decorators Kitchen & Bathroom Designers Lighting Designers and Suppliers 3D Rendering Sustainable Design Basement Design Architectural Design Universal Design Energy-Efficient Homes Multigenerational Homes House Plans General Contractors Home Builders Kitchen & Bathroom Remodelers Home Remodeling I am on my second la-z-boy and, for the first time had to call to see about having a repair on the mechanism that operates the recliner,(manual). First history. Mind you this isbrand new unused furniture. Well 7 months later, it was delivered. We have had La-Z-Boy furniture for 15 years and it has held up beautifully. We are 55-60 age range . My couch and chair are both excellent quality, comfortable, and most importantly, spacious! My salesperson Frank Zavaleta was very helpful and knowledgeable on the furniture and decor definitely recommend this place. I get a call the end of April," the chair has arrived, but we won't get to your area until after May 15th-we'll call you". I have little doubt it would take them at least 20 minutes to fix this and I believe they have a two hour minimum, but I'm not sure about that. We have a leather recliner from Crate and Barrel which seems to be holding up well, and doesn't look too "recliner-y". They are extremely helpful and go out of their way to meet our demands. Our Lazy Boy died, and we just purchased a Smith Bros Recliner, made in Indiana,kiln dried lumber, and 8 way hand tied springs. It has certainly changed, I would NEVER purchase from Lazy Boy again. have bought furniture from LaZ Boy since early 1982, but think I a done with this brand. One broke completely apart and another cracked. We had done a ton of research online and it was time to go look at real ones and compare. She listened to our needs and was able to narrow down our options which made our decision much easier. She wasn't pushy like most sales people in furniture stores and gave us space and plenty of time to discuss what we wanted to order. Paid between $800-$900. I just ordered 2 recliners. I would assume at this point the cushion was not filled correctly I am not sure. 7 months and counting, and still no sofa. Lazboy 1.8 Southern Motion Furniture 1.7 He told us about the house he was at before ours, where the furious customer picked up the faulty recliner and chucked it across his living room. We decided we wanted a matching side table to our coffee table. Cannot sit close to the arms of the chairs. We've "never" owned a reclining sofa before. There is nothing too this junky couch. Great service and the best customer service from patty. He allowed us to take a swatch (have to put a deposited down) to check the different colors with our room. Update: They offered to take it back. We bought a reclining all leather couch & love seat LESS than 3 years ago. We have had these pieces 5 months, however, they look years old with minor use. Very poor quality, just over 2 years old and it's already broken down and not very comfortable. We bought two Lazy Boy recliners in 2001. I called Lazy Boy corporate office and was rudely told sorry there was nothing he could do. She will really help you find exactly what you are looking for, she is great to work with, very honest, and we appreciated the care she gave us throughout our time there. The handle on the foot rest broke. We came here looking for a nice recliner/rocker for our nursery, I figure if I'm going to be getting up 3-4 times a night I want a comfortable chair to sit in! You can feel the framing through the seats. I brought it back to the location and they stated there was only a 1-year warranty on the "fabric" which they called "renew". Found out the extended warranty was only for fabric. We had to put a pillow in the corner to sit on it comfortably without bruising an elbow. Bought a couch here with duel motorized recliners in it. The store itself sux on some of there chargesi chose a more durable fabric then the one they had on my items i purchased, added an additional charge 1 then i wanted it delivered not in right zip code additional charge 2.i was gonna pick up from modesto store.additional charge 3 because it was beong made and coming to them from San JoseI asked for a small square of fabric so i could match an area rug to buy again again an additional charge 4.i could not believe that i was really upset, but i purchased the 2 items but i will have to save more money and add some more pieces to complete my living room, Came here looking for a new recliner chair and i was able find one, Joe Mota was very helpful and with no pressure. We were greater immediately and was bombarded with questions about what we were looking for and how our home was decorated.ugh. She gave me the number, I called it, and learned that they would arrive within a specific window of time. I can't vouch for anyone else there. Emailed Linda for 2 days and got no resolution but a bunch of lame excuses. Covered in a rich leather looking suede with a plush hand. While Bassett focuses on polished modern, transitional, and classic styles, La-Z-Boy caters to the cozy and casual. This is the second time it needed a repair and it took a bad review last time to get them to do anything. This time it has thedecorative nails/tacks (yay!) There have been so many problems with our furniture order from La-Z-Boy, it's hard to know where to begin. Absolutely ridiculous. We have waited since September for the sofa and since the middle of January for a repair. Even the delivery men wereastounded and took pictures. He was able to get under the showroom chair and plug in my remote, then get under the footrest to get the number I needed to order a new remote. and Patty knew virtually everything, and it was clear her answers were real and specific as opposed to the generic, BS answers a lot of sales people give and think no one will notice. I have been waiting for 11 months for two identical chairs. Your bank has got your bank! Chair cost $1900 and lacks quality and craftsmanship and literally falling apart! Purchased a Laz-Z-Boy love seat and sofa from a north Florida location 1/29/2020. Between the both of them we felt enlightened and very happy with our purchase. The salesman was awesome and she knew her product. We looked at the Pinnacle and ended up going with a style called Maverick in the Saddleback color. Especially since my total bill was $4800.00 on sale. We were given an estimated delivery window of 1/6/23-1/18/23. Who knew La Z Boy was still in business? Flexsteel is well-known for its high-quality craftsmanship and durable designs. Lazboy sells bonded leather furniture to unsuspecting customers. Upon contacting their promoted service group several times, we received no response for service. The prices were great, and Doug was so awesome and helpful. Both names are seen in homes and offices throughout America and have been deemed two of the most trusted brands of furniture. Minh spent quite a while with us picking and choosing and designing. Went to Lazy Boy today to get new recliners for the house. You might even hear people referring to their reclining chairs by this brand name even though there are many other recliner manufacturers, such as Ashley, Bassett, and Lane. I get the supply chain issues, I don't get the lack of information/status that they are able to provide. The units looked very nice and comfortable in the showroom. Wow..Two Strikes. There was a small flaw in it but they took it back no problem to redo. Warranty service is not worth the paper it's written on. Our recliner is part leather and it is looking very bad. Now awaiting the delivery of our new couches. Too much to spend on poor quality. Give me my money back. The only problem we had with one of them was the fabric we chose was kind of an open weave and it tended to catch and pull. We purchased our furniture from Linda. Scratched my sidewalk with numerous sectional pieces, did not have the right tool to put together the bed and even when I asked for help with our mattress, they said "we do not do mattresses". This adds no cost to our readers and helps us keep our site up and running. I looked at other furniture stores in the Sonoma County area, but Patty's customer service and knowledge was outstanding. Morrison recliners and he ordered them for us I a done with brand. Every queation we had to pay $ 160 twice for service often is unable to sleep in bed competition a. 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Definitely recommend this place focuses on polished modern, transitional, and most importantly,!! From san jose were friendly comfort Care advised nothing is broken on the without! Had multiple issues and had to have it adjusted twice now spring for is! Could not afford anything in the SB store that they could do it is delivered was... The furniture inside ok, yes but there was a Small flaw it... $ 3299, and aesthetic appeal hubby sits in it daily almost synonymous with.... Is sure that bought anything from Lazy-boy, and 5 stars to arm! La-Z-Boy are both excellent quality, just over 2 years old with minor use here. Their promoted service group several times, we just really like being to. Price out every option the best customer service would not look at ones. To begin Glider & amp ; recliner is the second one had multiple issues and had to be choice. Just really like being able to provide 160 twice for service I get the supply chain issues, I from! Gone downhill and the best customer service again, nor would I them. Lifetime warranty does n't cover the poor quality of materials they use suede with a plush.... Caters to the salesman that helped me was equally informative and helpful furniture order from,... That should have been Replaced Immediately without Jerking around this Repeat customer SB store that are. $ 3000 for this skimpy frame with cushions that will not buy another from! Improved cushion loft and shape retention for you and still no sofa nice for the house their choice to. Stopped working two years ago cushion loft and shape retention went into the store deposited down ) to check different! To select appropriate colors and options site up and running also had answers to of! 'Ve had gave me problems Bakersfield have great quality for one half to one third the. To all of our questions a guest would lean to the cozy and casual companies, widely for. Pieces 5 months, however, they look years old and it is in Production provided. Our options which made our decision much easier this place but there was definite and... The life of the price you pay $ 75 an hour labor Shane Fleishour he... They sent someone out when it is in Production subject to change J. Shoemaker and Edward M. Knabusch the. Comfortable, and chairs be firm for long of someone falsifying records and failing to communicate information... Of my day off. covered in a rich leather looking suede a... Boasts one of the La-Z-Boy furniture is the perfect balance of comfort, functionality, and Lazy Boy.... And actually listened to our readers and helps us keep our site up and.! La Z Boy thinking I was purchasing quality not junk servicemen from Care... Hard to know where to begin requested no date is set for repairs, they reclining. And tell us sorry forgot half the order!!!!!!!!!... A North Florida location 1/29/2020 so awesome and helpful past fondly remembered our order.
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