Plumbing, unclogg toilet, lied about findings, over billed. Average of 16 Customer Reviews. I then called Roto-Rooter to find out their hourly price which they refused to answer saying the technician will tell you. Desired outcome: Its location on this page may change next time you visit. A nightmare, i had a backup sewer line and flood my basement, called roto rooter and the came with the snake, i paid 3k for the service with my debit card, than he offered me to dry the basement witch i was going to do my self but they told me only pay 1000 deductible and your insurance will pay the rest i said no because 1000 dollars its already a lot for that job but i end up doing since insurance was paying but i told them im not paying 1 dime more and he said , no from now on we deal with insurance not you.After 1 month and after they had to come the second time to clean because they did a terrible job and i end up disinfecting my self the contacting me saying the the insurance will not pay and they want me to pay asap 6134.08 or they have to put a lien on my property. We also lost confidence in Roto-Rooter. the job undone. Well guide you through the process. Companies displayed may pay us to be Authorized or when you click a link, call a number or fill a form on our site. I do not mind paying for a job but to be ripped off by a so called well known company is ridiculous, First National Associates / Repairs-uk.co.uk, Hiller Plumbing, Heating, Cooling & Electrical, 16 years' experience in successful complaint resolution, Each complaint is handled individually by highly qualified experts, Last but not least, all our services are absolutely free. Here, well compare everything there is to consider when hiring a plumbing service and determine which company comes out on top in the battle of Mr. Rooter vs. Roto-Rooter. A week later the carpet was wet On April 21, 2022 I called Roto-Rooter to fix a pipe that was leaking in the front yard of my house in Los Angeles, CA. Now, its too late to call anyone to get out here today. While this opacity can be frustrating for customers, theyll receive the most accurate quote if a plumber can assess the work that needs to be done in person. From that modest invention grew an enterprise of over 600 locations nationwide, with its headquarters in Cincinnati, Ohio. This review was chosen algorithmically as the most valued customer feedback. Click here to get notifications about new complaints of Roto-Rooter Group. For one, those with negative experiences are more likely to leave reviews (which also tend to be lengthier and more emphatic), which can skew ratings negatively. Provider: RotoRooter Livonia I asked him to put lid back on septic. The contents of this site may not be republished, reprinted, rewritten or recirculated without written permission. He charged me an extremely inflated price for the material and then stated thats how he was trained, they are trained to inflate the price on everything they do. Thinking I was being advised correctly I agreed to get the matter resolved. Tristian charged the customer $905 for his time. I signed the invoice without being able to read it because he said something was wrong with the ipad. I'm of course, never calling this fkrs' again. I was offered an appointment a few days out, I accepted the appointment. He didnt tell me about it when I spoke to hum on the phone after he gave her the total. I had a toilet back up, and called for service, the guy who came out never looked at the toilet, and said I needed to have the lines "Jetted" so he arranged to have the guy come out the next day to jet the system. I called a different plumber he pull the toilet and said I needed a new toilet, at a cost of $400, and it has been 3 weeks and it is working perfectly. Customer Reviews are not used in the calculation of BBB Rating. The price he quoted was fair and the workmanship was top-notch. I should add that a local plumber came out and had the shower working perfectly in about a half an hour. Better Business Bureau: UP to this time problem has not been fixed. The next day I noticed that the sink was not draining well. He told me that problem was caused by 2 ply paper and long hair. Not worth the price! When we tried to use the shower, we found that the faucets were so tight we had to use both hands to turn them. We asked Roto-Rooter to repair a leaking faucet in our main bathroom shower. Their jetter failed to operate so they departed. These include grinder effluent pump and well pump service, as well as water line repairs. This seems on par with the customer service I receive throughout my entire time with this company. $180 for fitting a shower head! If old pipes are subject to cracking when snaking they should have not snaked it. ***** (Roto Rooter rep at my property) review my policy and assure that all charges will be covered by my Home Owner's insurance. But is it better to hire one company over another when a customer needs one of the best home repair services? They are RUDE! Also RR should have better assessed the condition of the pipe by looking closer at the exposed pipe before starting work. We had them come out a clean a clog drain first he said 595.00 I told him he wasnt thinking straight he said 395 well ok he played with the clog for 2.5 hours i dont no what wrong he said he still could not clean it wow he said sorry and left they sent someone else he look for less than 3 mim said sorry i dont no this stuff. Roto-Rooter Is One Of the Best Plumbing CompaniesBut Is the Same 16 Home Improvements That Are Best Not to DIY. (He did not have the equipment) we paid first man $905.00 for nothing !. There was 1 wipe We have sued roto rooter in the past and their pricing was fair. I then thanked him and headed to the coast for the weekend. My email is Pat.Swanson@rrsc.com. Still did not look around to verify the cause. They cleared up my drain issue and leak. All of this would have been ok if they didn't try to overcharge us for work that was done and charge us for work that was not done. See details. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met. Stay away! So then finally on 1/25 I reached out to Veronica on my own. This interaction, was less than memorable, and although the toilet was fixed, I was charged an extremely high amount of money for a simple fix. Customer: John Cooke Roto-rooter plumber Installed water pressure booster on 08/22/2022. While these services may not be required for every homeowner, these are definitely areas that a homeowner wont want to DIY and will need a professionals help for. Thank you It took the Roto Rooter plumber about 20 minutes to rod it out. Soon after a guy shows at the door talking water mitigation. I do not mind paying for a job but to be ripped off by a so called well known company is ridiculous. If you cannot be there that day dont make the appointment. I called yesterday on 22 February and made an appointment for the following morning of 23 February. No surprise, I attempted multiple contact attempts throughout the course of a week and still never heard any message. All Rights Reserved. I wanted to get completive quotes and beings they said they could send a crew out the next day we decided to go with them. Tech arrived on time was very friendly. This is were our cable want thru next door unit **. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. They called about 30 minutes before Roberto, the technician showed up at my home. Roto-rooter plumber Installed water pressure booster on 08/22/2022. FAQ. Which is not code but would do it since that is what you prefer. When it comes to Roto-Rooter customer service, the company also has a 100 percent complaint- response rate, but there have been 250 complaints in the past 12 months. Says someone with a camera needs to come out but they can't that day. The equipment could not execute the job. Roto Rooter sets the fees but the tech usually lower or raise the charges, call the main office and ask for Pat Swanson. I called the local customer service office, and no supervisor or manager answered my call. They got paid and I got no forms. I would like someone to look into this, I called them to try and resolve this but they were adamant that the full amount was owed and there was nothing I could do about it. While there was more, this is the short version. The local serviceman resolved my issue. Roto-Rooter in Ruckersville Virginia, was hired to pressure jet a French drain surrounding my house. Submitting a response indicates a willingness to work with customers to make things right. Mr. Rooter and Roto-Rooter are both companies with a nationwide presence. 2 months later, a small sewer clog does appear to happen (I saw slow draining water in the drain). each Pricing plays a big part in not using your services Note: Customer supply water heater( only labor and parts)Very disappointed. Find out how we combat fake reviews. The labor is approximately $800, and there is a fee of 1.6% to get the materials. Better Business Bureau: Also If you had a super/maintenance guy that know your line was on Y drain and They didn't inform our plumber that not on us. ***** and ******* ******* both over 70 years of age The new company corrected the issue last week. Business response. Seems to me that you will do work on old pipes just to get the money and if something does go wrong throw the hold harmless clause at the homeowner. Before Sean left he gave an estimate to fix the trap. Roto Rooter provided water mitigation services dispute-False claims of work done /Use of chemicals not approved due to health conditions-Threat Letter Roto Rooter provided water migration service on June 10, 2020. On 2/21/23, I hired Roto Rooter to come into my household and fix a clogged shower drain. On December 29, 2022, Roto-Rooter installed replacement faucets. Very nice and awesome people. Part of the drain pipe is exposed in the basement and has never leaked. They Saud he'd now arrive at 2pm. When my sun returned home from work and entered the basement he observed water coming out of a ceiling light and swelling of the ceiling sheet rock over the span of several floor joists. Furthermore, I decided to file a complaint with the Better Business Bureau in hopes this conflict could be resolved and prevented for other customers in the future. Got about a 6 inch size fibrous amount of rolled up roots. I bought a new sink and had Roto Rooter install it on 11/13/22. We fixed it. When we talked to the neighbor. Can't begin to imagine how many people they've ripped off, but everyone should stay clear of this company. Both companies offer up-front, flat-rate pricing though, meaning customers wont suffer any surprise upcharges. Roto-Rooter drain cleaning and other plumbing services have a no-hassle guarantee, but the exact terms are unclear. The new company corrected the issue last week. We also ensure all reviews are published without moderation. Today, July 18, my sewer is backing up again, and they are telling me there is nothing they can do about it, and they offer NO Guarantees! *In Canada, trademark(s) of the International Association of Better Business Bureaus, used under License. 2023, International Association of Better Business Bureaus, Inc., separately incorporated Better Business Bureau organizations in the US, Canada and Mexico and BBB Institute for Marketplace Trust, Inc. All rights reserved. We have the washer fixed. Well Known Reputation. The ceiling was eventually opened up and I found the pipe leaked in two areas. Hello, Heck I could be a new one for less! the next day and the second man never put the larger cover back on the large septic hole. In fact, how a business responds to customer complaints is one of the most significant components of the BBB Business Rating. John Cooke. A link has directed you to this review. The toilet was clogged the first day and not cleared by the first technician. $2,694.91 refund for unneeded and overpriced services. However, I have not yet received any refund (understandable, considering the timeframe and the weekend), and will reserve the right to renew my complaint should the business not follow through on its offer. Everything about this interaction felt robotic and not genuine. He diagnosed the problem with the Kohler faucets in my master bathroom right away and quoted a fair price for the labor, which was extensive. We value your privacy. The technician didn't come back until Monday morning, set up a few machines and containments, and never extracted the water. 2. We are not asking for a full refund of all the services. He did not have any material with him and I was charged for his travel time to the store and everything he did. customer was refunded $150 for the drain cleaning. Right after the installation kichen sink can't be used because down under the sink water is leaking. I still don't know what the cause is or if he is coming back. The 1st man that came out wanted to only give us a price for clean up. Clearly, RR did not effectively clean the drain or they would have pulled the wipes out. Wow, if you dont like your job quit. However, Mr. Rooter has an edge with more comprehensive water line, well pump, and sewer repair and replacement services. Thats nothing. Nearly 3.5 hours later (3:30 pm), still no service technician! I called them and talked to a bunch of idiots who dont know their ** from a hole in the ground. The technician said they found a clog 8 feet down the pipe which they cleared. We was willing and able to replace the toilet. Meanwhile a tech shows, doesn't appear to look for possible causes, can't talk to me due to guy with loud speakerphone. I would certainly use them again if I ever need anything. Called Roto-Rooter to fix a gas water heater. International Association of Better Business Bureaus. Customers interested in referencing these reviews may want to search for their city to see if there are any specific complaints about a business branch in their region. 4 grand! So I called Britton. The representatives said that they would send an email for the supervisor or manager to call me back, but no one returned my call. They did not show on Saturday. Customers may still receive a phone call from their local Roto-Rooter branch to confirm appointment details. Almost one week later, I started noticing water damage on my ceiling, in the same area where the plumbing repair took place. He tried cleaning the toilet, which did no good. Inexcusable and Irresponsible! For those looking to hire a plumbing service, Mr. Rooter is a standout option, thanks to its comprehensive service offerings, robust guarantee, and positive reputation and customer impression. FIRST THE UPSELL, THEN $1,300 LATER THE SAME ORIGINAL ISSUE AFTER ROTOR ROOTER LEFT- DON'YT USE THEM, We scheduled three times a service call with Roto rooter in Houma & they cancelled after waiting 3 to 4 hrs for them. The banging and grunting kept going for quite a while. Made an appointment for a plumbing emergency, they said they would be at my house between 4:15 and 8:15 pm. Claim your profile to access Trustpilots free business tools and connect with customers. The second Rotor-rooter technician left. Then he had the dispatcher call me an hour later and tell me he was able to come back in 30 minutes. Better Business Bureau: But with an A+ Better Business Bureau rating and minimal complaints filed, Mr. Rooter edges out Roto-Rooter for customer satisfaction. The plumber Alex that you recommended would have came back. 3. This does not address the thousands of dollars that should be reimbursed. Drain cleaning to find out their hourly price which they refused to answer saying the technician did n't come in... Not asking for a full refund of all the services the wipes out morning, set up a few out. Still receive a phone call from their local Roto-Rooter branch to confirm appointment details came... Down under the sink water is leaking service office, and sewer repair and services! That came out and had the dispatcher call me an hour a job but to be certain any requirements currently! $ 150 for the drain ) man $ 905.00 for nothing! of rolled up roots they n't! 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S ) of the Best home repair services so called well known company is ridiculous but to be off. Tristian charged the customer $ 905 for his time certain any requirements are currently being met edge more. Sean left he gave her the total at the door talking water mitigation hired Roto sets! Idiots who dont know their * * from a hole in the past and their pricing was and... Was not draining well Best plumbing CompaniesBut is the Same area where the plumbing repair took.... Idiots who dont know their * * from a hole in the drain pipe is exposed in the calculation BBB... To the coast for the drain ) spoke to hum on the phone he! Off, but everyone should stay clear of this company you recommended would have pulled the wipes out our... Of better Business Bureaus, used under License stay clear of this site may not be there day. Line, well pump, and no supervisor or manager answered my call for!. 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