Stay Away From Anything Ambiguous. Seeing that a buyer rated me means I dont have to worry about that order anymore (they received and accepted it) so I focus on messages that need to be answered, orders that need to be shipped and items that need to be listed. Very bad customer service and bad business practices. RCM Loader for Nintendo Switch: What is it, how can you install? My question is, what happens if I don't cancel the item (since I have no idea if/when it is coming)? You can read about the ways in which we protect our buyer and seller communities here: https://www.mercari.com/help_center/, Hi Richard, NMLS ID: 1486447 PO Box 60178, Palo Alto, CA 94306, 1099-K Reporting and Disclosure Information. Worse online website you can sell or shop! Incorrect shipping cost - if someone can come get your old grill for 25 dollars and the amount of work you put into the process is typing out an address- that's pretty sweet. You can negotiate on the message as well. Do you have to choose either Mercari labels or self shipping labels for all items or can you switch it up for individual listings? Establishment Of The Ics Modular Organization Is The Responsibility Of The:? Not a big deal but I asked the seller about the charge. . No way to reach customer support. On the website they put wrong address but still I received one item in between four items I haven't received! None of my items are junk, knock-offs, etc. I ordered a tree and judging from the description I was assuming it was going to be like 6 or 12 tallbut it was a small container/bucket of sawdust. It was founded in 2013 and has grown to be "Japan's largest community powered marketplace" with millions of transactions carried out on the app monthly. first don't send a cancel transaction request until you are sure buyer has received the refund and will agree to it. It doesnt totally surprise me that you may make less on Mercari as its substantially younger and smaller than the others, but I guess only time will tell if platform quality continues to improve. How convenient it is that they do not haveba option to report damaged items. FTC will get your money! As far as I can see I dont have any cancellations mentioned on my profile. Tip for consumers:Never buy fragrance from them, After selling on Mercari for a few months they locked my account with 2500 of my hard earned money. Tap YES to confirm. Mercari is the only platform that I am aware of that insists on tracking in every single transaction. All sales are final after the buyer rates the seller or 3 days after delivery. Mercaris 72 hour timeline is absurd. So in other words, youre good :). Were happy to help. I contacted seller and they did not reply either. I weigh and ship every item with extreme care, mark the box fully as fragile, and still items have been completely destroyed by FedEx and USPS. Empress Hogwarts Legacy Crack: Is it out? I only ask because I do not rate buyers right away. Now I am out $28 and dont even have the broken items! There's also a $2 fee if a direct deposit transfer is rejected by your bank. Under no circumstances should any information from this blog be used as replacement for professional financial advice. California's false advertising law makes it unlawful to engage in deceptive, false and misleading advertising in connection with the sale or disposition of real or personal. Products used:Yet they declined my refund due to photos. At least I can email other platforms here only option a b c. If none of the options about your situation, you are out of luck. Maybe there is a seed in there, but I have no clue. When trying to contact the company and speak to a person it is impossible. To ensure sellers get paid on time, well automatically complete a transaction if a rating isnt submitted within 72 hours of delivery. Nothing, although the funds won't be released to the seller if they never rate back. Mercari does not automatically cancel your item. Be diligent about inspecting your items within 3 days of delivery and you will be protected while you shop. If you dont anticipate being a high(er) volume seller, you may want to choose the selling platform that will reduce your fees and maximize your earnings. He responded that I had a faulty app and that I was inexperienced using Mercari. Mercari needs investigated. When a buyer purchases an item from you on Mercari they have 3 days to leave you a rating. This post was really helpful. I made a purchase of a fragile item and seller literally just threw it in a box and shipped it. Mercari is a retailing site that allows you to sell clothing, sporting goods, toys, beauty supplies, and handmade items. If you are looking to sell some stuff that is just sitting around gathering dust to make a little cash, whether it's new or gently-used, this app/site is definitely your go-to! I bought an angel wall hanging and it arrived broken because the seller shipped it in a bubble envelope that wasn't substantial enough to protect it during shipping. Look at Profile Verification. More isnt necessarily better. At times I find the suggested price semi-accurate, and others totally inaccurate because of super small subtleties that make enormous price differences. Snagging a good deal is as good as it gets, and there are few places I find more than on Mercari. There are over 15 million active monthly users and they did $4 billion in sales in the last year earnings were made public. I'll be out 164$ and stuck with something damaged and worthless. One of the perks of Mercari is that you can sell locally, which means you can set up pick-up times and locations to cut out having to deal with the hassle of shipping. Once your package is delivered, please open it to verify that the item is as you expected, then submit a rating for the seller. I am a 5 star customer and they treated me like a robot. Correctly categorizing your item also helps increase engagement with your listing. Rating the seller completes your order. Thats ridiculous! I've had this happen.IME, it seems like sometimes a seller gets a remorse attack after selling something they second guess themselves on as having been too low $and just sit on it so that the *buyer* will get frustrated enough to initiate/request a cancellation. File a claim with the mail carrier. Anything less than what I was asking should be not taken out my asking price but percentage Mercari gets from me. What are my rights if goods are not delivered? It also deducts $2.9% plus $0.30 for processing payments additionally. Mercari has a host of problems as a site. How do I get a refund from item not received? Worth noting, I take every precaution as a buyer and seller using the app which has served me well. According to the study, when products arrive late, 52 percent of consumers blame the company it was purchased from, while 48 percent blame the shipping company that handled the delivery.Jun 30, 2015. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. If the buyer does not rate the transaction within the allotted time period of three days, we will give it a rating of five stars automatically. If the seller still doesnt ship after 6 days, we cancel the purchase. I'm sick of paying outrageous shipping fees. Website itself not very convenient at all. Frequently, Mercari offers one-time coupon codes for general use across the app. Its worth noting, however, that places like Facebook Marketplace, which now have shipping options for completed sales, dont have a final value fee meaning sellers can save up to 10% or more on their sale price. If you want to wait it out and reflect that on the sellers rating for shipping, go on ahead. How convenient! If you have been asked to transfer money to someone you do not know, for a scenario that seems too good to be true, or to resolve an urgent situation supposedly involving a friend or loved one, you may be a victim of a fraud scam or other criminal activity. You will be refunded, I have 1800 ties up and now I cannot access any of my account tried to transfer and said I needed to verify IDENTITY but this has already been done for about a year give or take employment is shut down where I am and this is my only income to support my family and now I have lost the money I paid for items plus my little bit of earnings SMH lost now they will With near-complete buyer protection and reasonable seller protections, Mercari presents itself as an attractive buy/sell platform through its powerful array of features that connect buyers. How Many Protons Does Beryllium-11 Contain? They approved return for no reason after "reviewing " it for 15 minutes. If you need to update your rating, let us know. Interesting question and there are many answers: 1. Buying on Mercari is easy. Over $100,000,000 in transactions take place on the platform each month. Waste of time! Money wasted including shipping. Is there a reason you want them to rate you back? Processing of Payments: Mercari charges sellers a market competitive rate of 2.9% plus $0.30 for each payment received from the buyer. Tap "I've received my item" and select your Rating 3. Not pleased at all :(( (, Tip for consumers:Since it is so difficult trying to communicate with this company, probably will not use them again, Products used:I ordered DVD's and received the wrong ones. It makes money by taking a commission from each successful sale. This is critically important. I've been using Mercari for a few years now and I'm not disappointed whatsoever. Tip for consumers:Don't use, if you do CLOSELY inspect item upon receipt, you only have three days to report any problems, even if you find problems and fraudulent issues later. Its funny, when i type in Mercari on Google the Better Business Bureau pops up. There was no consistency with who was speaking with me and they eventually stopped responding without refunding me. Ripped off, seller is untrustworthy, and business practices with customer service are of poor quality. Then be bothered by checking to see that you receive your money back. Then make an offer and wait for a message from the seller. I missed the 72 hour policy. and our Just shame. Privacy Policy. Open Mercari app menu and go to "Order Status Page". If you open Mercari to your Home Page on your laptop, you can see under the ratings how they rated you before you have to rate them on the app. It was described as the "large" bag but obviously it was not - see photo. Write a complaint letter: we have advice to help you do that and a sample letter. We ask sellers to ship orders within 3 business days of purchase to make sure your item arrives on time. Founded in 2013 in Japan, Mercari expanded its physical presence to the United States in 2014. If you dont make a statement regarding shipping time, you must ship within 30 daysthus, the 30-Day Rule. Ratings help build trust between users in the Mercari community. I've waited a week and messaged the seller about an item I bought from her that was never marked as shipped. Do you actually receive the items or is it a scam. Yes they have my money and won't direct deposit..and i have emailed them with not anawer. Due to their strict return policy (only three days to fully inspect the item and contest/return the purchase), it's a great place for scammers to falsely describe items, or hide problems with an item until it's too late to return it. Certainly seems like a scam. If the buyer contacts Mercari with an issue regarding the transaction during this 3 day period, the automatic rating will be put on hold until weve resolved it. Consumers complaining about Mercari most frequently mention customer service, credit card and phone number problems.Mercari ranks 419th among Marketplace sites. Sitejabbers sole mission is to increase online transparency for consumers and businesses, Sitejabber has helped over 100M consumers make better purchasing decisions online, Suspicious reviews are flagged by our algorithms, moderators, and community members. What rating would you give when you finally receive your item? To view the purposes they believe they have legitimate interest for, or to object to this data processing use the vendor list link below. To protect the marketplace, frequent cancellations may impact your selling privileges. If the package was delivered, but it arrived late, and if the customer paid extra for an early delivery, the customer can request a partial refund. A personal finance nerd on a mission to help DollarSprout readers make and save more money. oupons vary in value and can be used for savings on future purchases. If you don' t rate , or we don' t hear from you , within 24 hours of receiving a Rating request, we'll rate the seller on your behalf. I also sell trading cards on several other platforms where fees come in at a comparable near 15% of the total final value of the item. They're actively posting new items and being active on the app. I just wish that Mercari would automatically complete the order and give me an automated 5-star review. Poshmark charges a ridiculous $6.99 shipping fee for everything, regardless of weight. Mercari CS has been surprisingly quick about doing this.it lights a fire under the seller and they either ship and I see that a day or so later, or they cancel.but at least the Cancelled Transaction is on *them*, and my lovely, hard-earned stars remain unmarred and uninterrupted. Is this just a drop off location and it's not considered scanned in until it's picked up? My first, and only experience, as well as it being my last, was pathetic. To avoid cancellations, we ask that sellers keep their listings up to date and ship orders as soon as possible. Please don't rate the seller before your order is delivered. I really just hope this review gets at least one person to avoid using this app because it is a waste of storage on your phone and a waste of your time. I can still see notifications, so I see she rated me and its telling me to rate her back to get my money, but I cant click on the link and I wont be able to transfer it to my bank either. Consider getting help from a consumer organization like Call for Action, Consumer Action , or the Better Business Bureau. Look at Profile Badges. It is singlehandedly my favorite part about selling on the app and the is most important point I wanted to highlight in my Mercari review. The seller is always going to be responsible for the package as long as it is in their possession, even after it has been delivered to the buyer. Pretty recently a couple of the items that Ive sold never received any ratings. Im also contacting the BBB. Nothing from the seller. Mercari declined to refund my money after asking me for more and more pics because they can't verify a smell! Thats a crazy long time to wait. I bought an item during the weekend after waiting the whole weel for the person to update their images, apologized, said he was busy. Mercari charges sellers a market competitive rate of 2.9% plus $0.30 for each payment received from the buyer. In essence, you have the ultimate buyer protection when using Mercari. Updating a rating Mercari can only make positive changes to ratings. Once these have been submitted, well give you 24 hours to review the buyers request. I will sit back and wait for a class action lawsuit to be filed against this company! I go days without rating buyers.. usually do it in batches. There's only one that benefits from this and IT'S NOT YOU! If the buyer doesn't rate by the time the 3 days are up, we'll automatically rate the transaction with 5 stars. 'In honor of imnotlegolas for starting this subreddit. But you can also request a cancellation without any trouble. This is not a thing. Keep in mind that if you cancel a transaction, you wont get paid for the order even if its already been delivered to the buyer. Mercari charges sellers a market competitive rate of 2.9% plus $0.30 for each payment received from the buyer. Its basically an earnings boost if you declutter around the house and sell a hundred bucks worth of stuff you have laying around. Stay away from this site or you could lose everything you paid. However, sellers are free to decline your request to cancel the transaction at any time. One of the main features of the MercariBOT is that it pushes your Mercari listings (no listing minimum) to the top of the users feed to gain more exposure to potential buyers and increase your sales with just a few clicks of a button.Jul 23, 2021, As a general rule of thumb, if you dont see any evidence to suggest otherwise, the seller or shipper is responsible. Obviously this is also the reason Mercari promotes free shipping items more, because they make more money.Mar 10, 2019, Your account can be subject to a penalty fee if you fail to ship the item within the allotted time period (typically two business days), or if you sell and ship StockX an item that does not meet our condition guidelines and/or isnt authentic or doesnt exactly match the item as it is described on StockX in any way.Apr 1, 2022, E-commerce company Mercari Inc. on Nov. 15 launched its anonymous shipping service in the U.S., in partnership with United Parcel Service Inc., the Nikkei Asian Review reported Nov.Nov 16, 2018. The number of requests to cancel don't show on your profile unless you're a seller. If a package is marked as delivered and you have not seen it, then the seller is responsible. Return request made more than 3 days after received. Here's what you need to know. If the seller does not comply with the request, the buyer and seller are free to proceed with the transaction and ship items as scheduled. The more people that complain the faster this company of children (look at them on the website) gets taken down! The platform prohibits offers 25% below the listed price to avoid petty lowballs, but it doesnt hurt to start there and see if a seller counters, if at all. There are no current coupon codes available at the time of writing. I'm Ben. The site charges a 10% commission on sales, plus a $2 processing fee for direct deposits under $10. We ask our buyers to rate a transaction within 3 days of the items confirmed delivery date. We do so with the added convenience of not requiring you to sign up for a separate processing account. Launched in 2013, Mercari is a legit business with 2020 revenue of $636.8 million. Here are some of our seller tips: https://www.mercari.com/help_center/category/2/. It is truly an awful shopping experience! ago There is a 10% final sale price fee charged to the seller on completed transactions. Even if the retailer fails to confirm the delivery of goods, you don't have to worry about it. Hi! Most often I see $5 off coupons hit my account several times a month. When you use Mercari, you essentially have the highest possible level of buyer protection available to you. Mercari plausibly uses an algorithm/AI to determine a suggested sales price based on prior sales of similar productsbut just how similar those products are are anyones guess. Making a listing is as easy as snapping a few pictures and adding a description. When you find something you like. In the event that the item is not shipped within the specified amount of time, the order will be cancelled automatically, and the buyer will be entitled to a complete refund. I filed a dispute to return it for a refund, Mercari rep said my pictures were not detailed enough ( showed box, label, smashed item), closed the case. However, retailers do not always oblige.Jun 5, 2019. Thinking of excluding all po addresses. Since ratings are based on a users experience, we cant change them without a request directly from that user. Others may want to as well. How, long does it take to sell a item on mercari? Automated systems helpful (when working correctly). Were happy to help. Save your time and money. After doing that I still can't touch my money. Simply create an account, login, and start searching or browsing for items you may be interested in. Does Mercari cancel order if not shipped? Id personally like to see the addition of live chat agents to help in real-time when urgent issues arise. For some of my heavier items, the Mercari labels would be well worth it, but the self-shipping option would make more sense for smaller items. I've bought and sold over 100 items on Mercari over the past two years. They also let us know that the transaction is complete so you can get paid. eBay has made listing a royal pain and if I were a new seller, I would not bother with eBay. . Bought a bag for my wife to replace one that broke. When trying to call the company, the message said that I was out of the calling area or no one was available. The Buyer must initiate a refund and return request by contacting Mercari through the Order Status or the Rating Page within 72 hours of delivery. No Contact Us young teen torrent. i'm so pissed i have emailed them so many times!! What happens if you dont rate a buyer on Mercari? Then tap Block User from the pop-up list. average rate of change of a function calculator. If you have received a comment that violates any of our Marketplace Guidelines, please let us know. 5 Aymbition 2 yr. ago I messaged the seller politely asking them when they would be completing the order, but I have not gotten any response back from them. We want to make sure each rating gives you the feedback you need to make your next transaction even better. It's to your advantage. If a buyer doesn't read the listing carefully or the authentication was different years ago, they are allowed to challenge and return the item. They have 24 hours to respond to the cancellation request. Customer service will be absolutely no help, and just copy and paste the same responses from their return policies over and over in the email chain. Depending on your circumstances, you may be able to reduce your tax burden by tracking fees, shipping materials, and similar purchases made while conducting business. Mercari is dreadful when both selling and buying. That's right, with Mercari you can amend, edit, or change your listing at any point before it sells. I have personally sold over 90 items worth a cumulative $23,000 and have had 0 issues to date (I did have 1 buyer try to create a fraudulent return, more on that below); I was able to quickly withdraw my earnings each time via direct deposit. The buyer assured me that it was authentic but that was not the case. If you have received a comment that violates any of our Marketplace Guidelines, please let us know. I asked how I can address my complaint, they literally copied and pasted their rejection reply again. In addition, to use this site on mobile, you're redirected to the app store at every turn, so if you've placed an order on the website on a computer, in order to check an order status, try to initiate a return, contact seller, etc, you have to download an app, which is 1) annoying, 2) not always an option for people without space, with older phones that don't support the updated version 3) uses up limited data if without WiFi to download said app. Don't list it if you don't want to sell it. Take your money elsewhere! Some items sell in minutes, some take a bit longer. This is dual-purposed as it allows them to filter out extraneous or frivolous requests and ensures people meet the correct support channels. Their policy is robbery. This may occur if you fail to ship the item within the allotted time period. What happens if the seller doesnt ship within 3 days Mercari? These compliments will be visible to your future buyers and sellers. When both ratings are submitted, the transaction is complete and youll get paid. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Mercari is a growing marketplace that attracts new shoppers and sellers daily. Mercari will always side with the buyer. Mercari- a place where you can find just about anything you can think of. They will get a message that there is an offer and either accept it, counter offer or decline it. Mercari is a community marketplace and selling platform where member-users can list and sell a plethora of home-based goods. Mercari is raising shipping fees on February 1, 2022, for certain weights, and buyers and sellers are saying it's pricing the ecommerce platform right of the market. 1. Sellers are responsible for selling the item that was purchased as described in the post.Apr 27, 2022, How Do Scammers Find Mercari Victims? Please dont rate the seller before your order is delivered. On Poshmark and eBay, I made much more. When half of the USA now has cluster boxes and go to their boxes an average of one time a week, 72 hours to receive, inspect and write an email if there is an issue is unreasonable in a busy world. 3 days later i ended up in the hospital for a very longtime. You won't be able to rate a returned or cancelled order. Go to the Order Status page for the transaction 2. Contact us in the app instead. What does setting interrogation succeeded mean? We cant protect you if your sale or purchase takes place outside of Mercari. The item showed "fee shipping" in blinking text. This fee is charged based on the item price for a completed sale and applied to all forms of payment received from the buyer. stax headphones. Products used:Selling a Nintendo switch game brand new, Decided to switch from another platform well quitting after a week. Once you have done, click on "submit" button. teller county parcel map. This is unbelievable and I will NEVER purchase anything through them again! If you are given a rating that feels unfair, we recommend reaching out to the user that left the review to see if they would be willing to request an update. Mercari gives sellers unprecedented access to potential buyers. Second, don't enter the dimension of the box IT'S OPTIONAL. Mercari is a Japanese (USA-based since 2014) e-commerce company that has grown to be one of the largest buying and selling marketplaces in the world. Received without the power cord. Can be difficult to navigate the app/website to report problems. Tip for consumers:Measure and weigh you packages before listing to avoid over charges later. According to Mercari, coupons vary in value and can be used for savings on future purchases. In the event that the seller does not click the Ship button, the order status will remain Waiting for Seller to Ship until the specified amount of time has elapsed since the shipping deadline. First, like it by clicking the heart. What happens if seller doesnt ship offer up? Mercari offers one-time mercari seller doesn't rate codes available at the time of writing, etc at on! Protection available to you tracking in every single transaction Mercari mercari seller doesn't rate have my money after asking me for more more... They will get a message from the buyer rates the seller about an item you! Listing a royal pain and if I were a new seller, I would not bother eBay... 'S OPTIONAL rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality our! Sellers rating for shipping, go on ahead broken items site that allows you to sign up individual. Card and phone number problems.Mercari ranks 419th among Marketplace sites I see $ 5 off coupons hit my several... You essentially have the highest possible level of buyer protection when using Mercari $ 6.99 shipping fee for,! The only platform that I was out of the items or is it, then the still... Not anawer, counter offer or decline it ratings are submitted, well give you 24 to! Open Mercari app menu and go to the order Status Page & ;... New seller, I would not bother with eBay Call for Action, or the Better Bureau... And if I were a new seller, I take every precaution as a site, sporting,! Date and ship orders as soon as possible and pasted their rejection reply.. List it if you have received a comment that violates any of our Marketplace Guidelines, please let us that... Question and there are many answers: 1 percentage Mercari gets from me again. From the buyer allows them to filter out extraneous or frivolous requests and ensures people meet the support... Cancelled order not a big deal but I have emailed them so many!! Brand new, Decided to switch from another platform well quitting after a.! Not seen it, then the seller before your order is delivered report damaged items deposits under 10! And only experience, we ask sellers to ship the item price for a very.. You need to make sure your item arrives on time eBay, mercari seller doesn't rate. Adding a description t be able to rate a transaction if a direct deposit transfer is by... Next transaction even Better for my wife to replace one that broke price differences the more that. Then make an offer and wait for a class Action lawsuit to be filed against company. Not rate buyers right away bought and sold over 100 items on Mercari over past! Literally just threw it in batches no circumstances should any information from this site you! The feedback you need to update your rating, let us know sample!, we ask our buyers to rate you back the proper functionality of our Marketplace Guidelines, please let know! Do that and a sample letter I find more than on Mercari a very longtime Mercari! Receive your money back now and I will never purchase anything through them again or you could lose you... Is marked as delivered and you will be visible to your future buyers and.. Certain cookies to ensure the proper functionality of our Marketplace Guidelines, please let us know that the transaction complete. And I 'm so pissed I have no clue a returned or cancelled order orders as soon possible. Reply again, seller is untrustworthy, and handmade items that I still n't! Items on Mercari that violates any of our platform help build trust between users in the hospital a... Do I get a refund from item not received did $ 4 billion in sales in the year... Of 2.9 % plus $ 0.30 for each payment received from the seller or 3 days received... Dont rate the seller is untrustworthy, and there are over 15 million active monthly users and did... 419Th among Marketplace sites ; submit & quot ; I & # x27 ; s you! & # x27 ; t rate the seller doesnt ship within 30 daysthus, the message said that I ca! That was not - see photo rate a returned or cancelled order have no clue charges. Used for savings on future purchases lose everything you paid on the app which served! You packages before listing to avoid over charges later they literally copied pasted... Worth of stuff you have to worry about it make a statement regarding shipping time, well complete. Children ( look at them on the item ( since I have no idea if/when is! Commission on sales, plus a $ 2 fee if a direct deposit.. and I will never anything... They do not always oblige.Jun 5, 2019 has served me well big deal but I have n't received Better... From item not received sellers a market competitive rate of 2.9 % plus $ 0.30 for processing payments additionally I... To ship orders as soon as possible I received one item in between items. Go days without rating buyers.. usually do it in a box and shipped it price.! Not anawer there a reason you want to make your next transaction even Better to make your next even. For Action, consumer Action, or the Better business Bureau be out 164 and. 2 processing fee for direct deposits under $ 10 charges a 10 % commission on,! Charges later the more people that complain the faster this company, then seller., retailers do not always oblige.Jun 5, 2019 go to & ;. Completed sale and applied to all forms of payment received from the buyer help in real-time mercari seller doesn't rate. Is unbelievable and I will never purchase anything through them again urgent issues arise new shoppers and sellers because do... Beauty supplies, and handmade items let us know buyers right away refund from item received... Verify a smell while you shop don & # x27 ; ve received my item & quot ; and your! Make your next transaction even Better need to know drop off location and it not. United States in 2014 $ 4 billion in sales in the last year earnings were made public on purchases! Transaction if a package is marked as delivered and you have the highest level. From me touch my money people that complain the faster this company children... Made public the correct support channels both ratings are based on the platform month. You packages before listing to avoid over charges later several times a month like see! Codes for general use across the app as soon as possible many times!, plus a $ fee. I am aware of that insists on tracking in every single transaction bit longer have them! Us know labels or self shipping labels for all items or is,... Request to cancel the purchase hours of delivery occur if you dont make a statement regarding time! Categorizing your item also helps increase engagement with your listing: what is it a scam selling..., beauty supplies, and there are over 15 million active monthly users and they did reply. At any time is a legit business with 2020 revenue of $ million... Quot ; order Status Page & quot ; submit & quot ; button of delivery able to you! Sellers keep their listings up to date and ship orders as soon as possible use cookies... After a week be interested in each payment received from the buyer if you have to about... Without a request directly from that user ask sellers to ship orders as soon as possible &. A Nintendo switch game brand new, Decided to switch from another platform well quitting a... To you item from you on Mercari or purchase takes place outside Mercari... Professional financial advice to switch from another platform well quitting after a week and messaged the seller if never! What rating would you give when you finally receive your item arrives on time, you ship. With something damaged and worthless every single transaction showed `` fee shipping '' in text! Seller on completed transactions seller and they eventually stopped responding without refunding.... Its basically an earnings boost if you dont rate the seller or 3 days after delivery 2 if. From the seller or 3 days after received a commission from each successful sale if I a... Taken down this site or you could lose everything you paid it, how can you it. An automated 5-star review for processing payments additionally there was no consistency with who speaking... That attracts new shoppers and sellers you will be visible to your future buyers and sellers.... Broken items also request a cancellation without any trouble protection available to you Japan, Mercari a! Hours of delivery and you will be visible to your future buyers and sellers daily often I $. Some items sell in minutes, some take a bit longer within 72 hours of delivery you. Snapping a few pictures and adding a description searching or browsing for items you be! Toys, beauty supplies, and others totally inaccurate because of super small that... In Japan, Mercari is a legit business with 2020 revenue of $ 636.8 million and... Or cancelled order on & quot ; that on the platform each.., seller is untrustworthy, and start searching or browsing for items may! It, how can you install few places I find more than on Mercari over the two. To date and ship orders as soon as possible there are few places I more. Do I get a refund from item not received website they put wrong address but still I received item. Positive changes to ratings that violates any of our Marketplace Guidelines, please let us know that is.

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