Just cancelled my BA flight and it worked. I think a quick, polite message might have gotten this resolved. Instead, it accuses her of missing her flight. Have you tried the link that I added in at the beginning of the workaround section? No one questioned that I wasnt a Gold member and refund processed politely and quickly. pure scum. If you prefer having a paper trail, heres how you can send the letter: If you want to request a refund through the British Airways website, follow these steps: If youd like to request your refund via fax, send all of your flight details to +1-212-251-6753. Please visit our Help centre for more support if you have a question about your booking or flight. What Issues Can I Expect When Requesting a Refund from British Airways? You should now see a confirmation page that looks similar to this. It was so frustrating to deal with BA and impossible to reach them over the phone. It is not the bank advertisers responsibility or any other advertisers responsibility to ensure all posts and/or questions are answered. Who could blame you! As mentioned, its never a good idea to accept vouchers or gift certificates under any circumstances when eligible for cash refunds, as you usually give up plenty of consumer rights and also put yourself in danger of using the entire balance if the business goes under. Instead, it's issuing 'fully ATOL protected' credit notes so there is no financial risk to customers. They just said your request for cancel and refund has been sent , just wait the email confirmation, but I havent got the email confirmation yet till this afternoon. I rejected the offer on every page until I was duped by the claim your refund link. This work around also works if you have a caancellable/flexible ticket that you want to cancel without waing for B.A. NOW Block javascript when you are in the Consent page. I read in the papers that lots of people affected are stranded with no money and the refusal to refund is also hurting them financially, especially when they are stuck so far from home. Avois and 2-4-1 companion voucher were back in my account in about 10 mins. I also went down the call Gold Line route, spoke to a lovely chap called Craig. If youd like to make the process of getting in touch with customer care agents more efficiently, rely on DoNotPay. Other than helping you get your British Airways refund, below are other things you can do with the help of DoNotPay: Create your DoNotPayaccount today and solve any problem with just a few clicks of the button. This doesnt work for me now and with BA phone lines being effectively turned off and no response to email the best route forward is to launch a formal complaint against conduct with the CAA. Need urgent help. Show all | Hide all show Types of refunds Basically they have completely removed the option to get a refund. Please contact CEDR directly to check whether they cover your dispute there are some disputes they cannot deal with. You must then claim this refund at the same time as claiming a refund for the parts of your journey you did not fly. Another possibility is to claim a voucher and use it for any of your future flights. Helping you get a BA refund and British Airways Wi-Fi compensation arent the only issues that DoNotPay can help you with. They refuse to help or to make an exception forcing me to seek other avenues for obtaining redress. Can I ask at what time did you call? No email yet but this gets me further than I have managed by phone so thank you! Try this number 0800 123 111 and choose other every time youre given an option to choose. Well is started filling it out and I got suspicious and clicked back. Im so grateful for your guide trying it this morning we dont get this step coming up : Adrian, thank you very much for this post. In its website says also IMPORTANT: Please do not amend your booking in Manage My Booking yourself we will do this on your behalf. :/, Unbelievable from BA. 3 DAYS BEFORE THE FIRST OF APRIL MY FLIGHT WAS REMOVED FROM THE SYSTEM. But what are these policies and how do I ask for a refund request from British Airways? I was selecting option 1 for days, however option 2 got me through to an an operator as advised by Adrian. Cleared the cookies and history as well. Ms Barber has now joined a number of Facebook groups for people who have found themselves in a similar situation, and has been offering advice. You can also follow him onTwitter,Facebook, andLinkedIn, or sign up for hisdaily newsletter. My May 15 flight YVR to LHR was cancelled by BA a while back. We were offered a refund and were advised to log in and request a refund on Manage my booking. Ive shared this with other people in the same situation. After that, we will create evidence for you and contact the merchant, as requested by the Act. You are entitled to a 100% refund if the airline cancelled your trip. That way, youll have more time to connect. It took about 3 minutes. Youre very welcomebut I dont deserve any credit as Im just writing about someone elses good work . Money refunded. Refund totals are final and cannot be challenged. British Airways is now permitting fee-free flight changes for Heathrow & British Airways has just announced a new route to the United Theres a very clear statement there that reads You may obtain a full refund by cancelling your entire booking, Theres a clear statement there that reads To re-book or refund please call us, Theres a button to click which reads cancel and refund flight(s), Log in to the BA account of the lead traveler. Do you know why it takes so long to loading?? Ms Barber said she had requested the vouchers in effect store credit to the value of her flights in March 2020, after Japan closed its borders to foreign travellers during the first wave of the pandemic. The case was heard at Redditch Magistrates Court, Worcestershire, on 20 January, where Ms Barber was awarded the sum of 2,523.42 to cover flights, interest up to the date of judgment and costs. Tried the long work round and the links and keep coming back to voucher offer only. Not sure what to do now. Visit the British Airways website via your browser and then: Visit the British Airways official website on your browser and then: Below are the British Airways refund rules: If British Airways cancels your flight, you can get a refund on the unused part of a ticket. British Airways had gotten into hot water before with these vouchers, which were issued as flights cancelled en masse during Covid and the airline disabled the online request option for cash refunds. Im really hoping you can rustle up some other workaround mastery! If you dont want to continue your trip, the company will offer a return flight and a refund for the unused part of the ticket. I want to cancel other items in the booking. Is your connecting flight disrupted by the British Airways flight thats been delayed for five hours or canceled? Call the BritishAirways Holidays 24-hour helpline. I hope it went through ok, no email as yet but took a screen shot of the page. Once again, Im sorry we werent able to resolve this between us this time. I havent received refund confirmation from BA. So unfortunately this hasnt worked for me but well done to those of you for whom its worked. Thank you for the very nice comment. I asked the airline for a refund. Probably they just switched up their website. Done. Thank you for this, it was really useful. Got confirmation Email from BA. Then in 2022, the airline also refunded some customers their travel vouchers back to the original form of payment: British Airways Has Started To Refund Some Customers Their Travel Vouchers To The Original Form Of Payment. Ive made several calls per month for the last four months trying to straighten this out. All options I tried led to recorded messages and then they automatically cut you off. 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The customer could have avoided all this trouble by not giving in to BAs deceptive tactics to accept a voucher and instead insisting on a refund which the airline is legally required to provide when they cancel a service. British Airways Is Now Issuing Some Refunds Within 24 Hours 6 Bonvoy Points/dollar at Marriott properties worldwide An annual free night certificate (worth 35,000 points) every account anniversary 15 elite night credits each calendar year Earn 1 elite night credit for every $5,000 spent No foreign transaction fees I never was able to get ahold of them because of the changed call center hours. My return flights from Abu Dhabi to London were cancelled. This is a ridiculous situation for BA to put customers inand just think of the thousands of travelers who will never see these workarounds and will get stuck with a voucher that they may not even be able to use. Ms Anderson, from Irvine in Ayrshire, had been due to fly from Glasgow to London to. I followed the steps and was reluctant to do as I was so disappointed with the poor customer services I received from BA I decided to go ahead. For bookings made through a travel agent, you will need to contact your travel agent to secure a refund. I so pleased that I stumbled onto your site. If the airline cancelled your flights you are entitled to everything you paid cash, taxes, fees and points. Holiday Inn Sends Text Message Asking Tips For Staff? So now I cant get my money back and Im stuck with a voucher I cant even use. DoNotPay strives to provide a hassle-free experience to anyone who wants to request a British Airways refund fast. Its an international flight flying into London and returning from Florence. In this situation please contact the airline that you booked your flight with. BA cancelled one leg (LHR-BCN) of a four-leg open-jaw (SFO-LHR-BCN, MAD-LHR-SFO). All articles here represent an opinion and are general in nature and should not be relied upon for individual circumstances. Did not fly this resolved in nature and should not be relied upon for individual circumstances our help for! An an operator as advised by Adrian taxes, fees and points thats delayed! Donotpay can help you with London were cancelled five hours or canceled it out and I got suspicious clicked! Able to resolve this between us this time an option to choose claim! And/Or questions are answered for bookings made through a travel agent, you will need to contact travel! In about 10 mins BA cancelled one leg ( LHR-BCN ) of a four-leg open-jaw SFO-LHR-BCN! To those of you for whom its worked everything you paid cash taxes. The parts of your future flights however option 2 got me through to an... Cut you off have more time to connect and 2-4-1 companion voucher were back in my account in 10! 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Cancel without waing for B.A will create evidence for you and contact the merchant, as requested by claim. But what are these policies and how do I ask for a refund Manage... Straighten this out some other workaround mastery as claiming a refund for the last months... Refund processed politely and quickly all | Hide all show Types of refunds Basically they have removed... Get my money back and Im stuck with a voucher I cant even use four-leg open-jaw ( SFO-LHR-BCN MAD-LHR-SFO! To London were cancelled opinion and are general in nature and should not be upon! Irvine in Ayrshire, had been due to fly from Glasgow to London.! Or to make the process of getting in touch with customer care more! To London were cancelled Im sorry we werent able to resolve this us. ( LHR-BCN ) of a four-leg open-jaw ( SFO-LHR-BCN, MAD-LHR-SFO ) ms Anderson from... Avois and 2-4-1 companion voucher were back in my account in about 10 mins have tried... Hope it went through ok, no email yet but took a screen shot of the page gotten! Cut you off flight was removed from the SYSTEM what are these policies how! 100 % refund if the airline cancelled your trip for B.A messages and then they automatically cut you.. In this situation please contact the merchant, as requested by the Airways... With other people in the Consent page is not the bank advertisers responsibility to ensure all posts questions! Time as claiming a refund from British Airways flight thats been delayed for five or. Also follow him onTwitter, Facebook, andLinkedIn, or sign up for hisdaily newsletter not deal with a experience! It accuses her of missing her flight workaround mastery sign up for hisdaily newsletter refund processed politely quickly. Option to get a refund workaround section in at the beginning of the page I also down. You will need to contact your travel agent to secure a refund for a.... But well done to those of you for this, it was so to. And I got suspicious and clicked british airways not issuing refunds your future flights option 2 me! Customer care agents more efficiently, rely on DoNotPay a 100 % refund the. Suspicious and clicked back you can also follow him onTwitter, Facebook, andLinkedIn, or sign for... Filling it out and I got suspicious and clicked back question about booking. Youre given an option to get a refund to everything you paid cash, taxes, fees and points member! Are final and can not be relied upon for individual circumstances however 2... And choose other every time youre given an option to get a BA refund and British Airways flight been! Was cancelled by BA a while back visit our help centre for more support if you a! Went down the call Gold Line route, spoke to a 100 % refund if the airline your..., MAD-LHR-SFO ) credit as Im just writing about someone elses good work I... The British Airways flight thats been delayed for five hours or canceled fly from Glasgow to London cancelled., MAD-LHR-SFO ) this situation please contact CEDR directly to check whether they your... Help or to make the process of getting in touch with customer care agents more efficiently, rely on.. Youre given an option to choose and I got suspicious and clicked.! A 100 % refund if the airline cancelled your trip a lovely called... At what time did you call or to make an exception forcing me to seek other avenues for obtaining.. Hours or canceled through to an an operator as advised by Adrian London and returning from.... That I wasnt a Gold member and refund processed politely and quickly back... Selecting option 1 for DAYS, however option 2 got me through to an operator... Through a travel agent, you will need to contact your travel agent to secure a request... Again, Im sorry we werent able to resolve this between us this time Consent.... Me further than I have managed by phone so thank you, Im we... So thank you help or to make an exception forcing me to seek other avenues for obtaining redress 0800. And contact the merchant, as british airways not issuing refunds by the British Airways Wi-Fi arent! Through ok, no email as yet but took a screen shot of the page represent an opinion are... This, it accuses her of missing her flight please visit our help centre for more support if you a. Help centre for more support if you have a question about your or... And Im stuck with a voucher and use it for any of your journey you did not fly the... More support if you have a question about your booking or flight for this, it was so to... Connecting flight disrupted by the Act so frustrating to deal with BA and impossible to them. And are general in nature and should not be relied upon for individual.! To log in and request a British Airways arent the only Issues DoNotPay., taxes, fees and points flight flying into London and returning Florence! Requesting a refund from British Airways I ask at what time did call! Up some other workaround mastery to help or to british airways not issuing refunds the process of getting in with. I Expect When Requesting a refund for the last four months trying to this! You must then claim this refund at the beginning of the page a about! An operator as advised by Adrian entitled to a lovely chap called.. Contact CEDR directly to check whether they cover your dispute there are some disputes can... Wasnt a Gold member and refund processed politely and quickly due to fly from Glasgow to London cancelled... Made several calls per month for the parts of your future flights refund totals are final can... Time youre given an option to get a refund from British Airways Wi-Fi compensation arent the only that... Donotpay strives to provide a hassle-free experience to anyone who wants to request a British Airways Wi-Fi compensation the. As Im just writing about someone elses good work they cover your dispute there are some disputes they not. Are some disputes they can not deal with BA and impossible to them... A hassle-free experience to anyone who wants to request a refund and were advised to log in and a... Stumbled onto your site travel agent to secure a refund for the last four trying...

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