Learn more about signing up for inmate calls using our inmate calling guide. All Messaging Solutions purchases are non-refundable. sujeto a cambios, y la Empresa le enviar los trminos y condiciones By clicking the authorization box below, you are authorizing the Company to store your Card Information solely for purposes of making payments or purchases of the Companys services. Will the rates for the Securus Inbound Connect calls be the same as a normal outbound call? securus technologies discontinues outbound voicemail service criticized as too costly SECURUS TECHNOLOGIES CALLS FOR A MORE SERIOUS, THOUGHTFUL AND DATA-DRIVEN APPROACH TO MAKING CORRECTIONAL TELECOMMUNICATIONS MORE AFFORDABLE Most built-in cameras on laptops are sufficient in terms of picture quality. Terminating the Messaging Solutions Products. When our terms and conditions use the words we, us, and our, we mean the particular company, either Securus Technologies or JPay, that is providing the product or service. This Agreement requires you to maintain a valid card on file with the Company and remains in effect until you revoke your authorization to the Company to store your Card Information. any errors in our website or Products will be corrected. February 15, 2023, New Securus Originals Podcast Inspires Incarcerated Individuals to Focus on Building a Second Chance Beginning Day One of Incarceration We may initiate the closing of a Direct Bill account due to fraudulent account activity. Text notifications are only available if you hold an account where notifications are available. These General Terms and Conditions apply to all products and services provided by Securus Technologies and JPay and their subsidiaries, other than JPay money transfer products and all products provided by AllPaid, Inc. Pricing, California proporcionados por la Empresa. Friends and family members of an incarcerated individual may open a Direct Bill account by visiting our website at www.securustech.net or calling 1-800-844-6591. You understand and agree that you are responsible for your conduct and for any consequences of your conduct in connection with your use of the Video Connect service. Your satisfaction is our #1 goal. We will reimburse you for arbitration filing fees that exceed the cost of filing a claim in court if, after the informal dispute resolution process laid out above fails, you file an arbitration that we or the Arbitrator determines is not frivolous. You get a phone number programmed to forward calls to your cellphone or phone of your choice. There is also small JAVA client that is required for Video Connectto transmit the audio and video (which downloads automatically). The parties hereby consent to jurisdiction and venue of the Federal District Courts in the Northern District of Texas or Texas state court in Denton County or Collin County and waive any objections thereto. Calculate your Call. Notice of such an election to Securus shall be made by either: (1) mailing a letter via first class or registered mail to Securus Technologies, LLC, Attn: Legal Department, 4000 International Parkway, Carrollton, Texas 75007; or (2) by email to legalnotice@securustechnologies.com, with the subject line stating Attn: Legal Department, Notice of Informal Dispute Resolution Attempt. Notice to you shall be made by either: (1) sending first class or registered mail to you at the facility associated with your account; or (2) by sending an email to the electronic mail address associated with your account. Our Securus Debit Product is an incarcerated individual-owned prepaid services account. EXCEPT FOR THESE LIMITED WARRANTIES, WE DISCLAIM ALL OTHER COMMITMENTS ABOUT OUR PRODUCTS AND SERVICES (INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, ACCURACY OF DATA AND NON-INFRINGEMENT). These actions may include terminating your account, changing your password, or requesting additional information from you to authorize transactions on your account. IN NO EVENT SHALL OUR LIABILITY ARISING OUT OF OR RELATED TO OUR PRODUCTS OR THIS AGREEMENT, WHETHER ARISING OUT OF OR RELATED TO BREACH OF CONTRACT, TORT (INCLUDING NEGLIGENCE) OR OTHERWISE, EXCEED THE TOTAL AMOUNTS YOU PAID TO US PURSUANT TO THIS AGREEMENT. acting in any way that violates our policies or those of the applicable correctional facility, as may be revised from time to time. Securus - Friends and Family Solutions Facilities We Serve System Status Sign In Solutions Solutions Phone Products Phone Products Get Started Now Open and Fund a Phone Account Rate Quote Understanding Your Bill Video Products Video Products Get Started Now Steps to Register Facilities And Pricing Schedule an Remote Session actualizados a la direccin de correo electrnico que usted le When our terms and conditions speak of you or your it means anyone who uses or purchases the products or services that we offer. Mailing a personal check, money order or cashiers check to: Visiting any Western Union agent location, Visiting any MoneyGram agent or FormFree location, Using a lobby kiosk at select correctional facilities, Using personal online banking (with routing and account numbers, and names). December 1, 2022, Securus Technologies and Grammy-Award Winning Artist Lecrae Release Song in First-Ever Hip-Hop Track Contest for Incarcerated Individuals However, it can take up to 24 hours for the call management system to receive updated information about payments on these accounts. These monthly invoices must be paid in full by the due date or the Direct Bill account will be blocked from receiving further calls from incarcerated individuals. Phone: 800.844.6591 Email: customer_service@correctionalbillingservice.com Securus WEBSITE. You must file any claim or suit related to our website within one year after it arises. We offer a variety of tablet computer options that are intended to help incarcerated individuals stay connected with you, give the incarcerated individual access to education and betterment courses to prepare them for success after incarceration, and access other types of content provided on the tablets. Informal Dispute Resolution. For example, when you use our Securus Video Connect Product, you agree to comply with these General Terms and Conditions plus the specific terms pertaining to the AdvanceConnect or Securus Video Connect Product. Connecticut Department of Corrections unclaimed property will be remitted to the state after 3 years. The purchased rate is dependent on the correctional facility where the incarcerated person is housed. Direct Bill account holders may make payments on their Direct Bill account by: Securus Technologies El acuerdo se puede encontrar en www.securustech.net en Trminos y Condiciones y The cost of proceedings under this section, including, without limitation, each partys attorneys fees and costs, shall be borne by the unsuccessful party. The applicable fees for your video session are made available when you schedule your session (including service payments and any taxes). If you authorize the Company to use your Card Information to make any recurring transactions, all payments will be in US dollars. No refunds of unused balances will be issued after the expiration date. It can be tempting to avoid reading them, but its important to establish what you can expect from us, and what we expect from you. We reserve the right to assume the defense and control of any matter subject to indemnification by you, in which event you will cooperate with us in asserting any available defenses. We provide these links only for your convenience. This Payment Agreement (this Agreement) between you and Securus Technologies, Inc. (the Company) allows the Company to store information from your credit or debit card identified above by the last four digits of the account (the Card Information) securely on file for use in accordance with this Agreement. Esto es completamente opcional y para su comodidad en el uso de los servicios If you stop using our Products for any reason, wed appreciate knowing why so that we can continue improving our Products. How does an inmate get a refund in the Securus Debit account once they are released? We and you also agree that each may bring claims against the other in arbitration only in our respective individual capacities and in so doing we and you hereby waive the right to a trial by jury, to assert or participate in any class action lawsuit or class action arbitration, any private attorney general lawsuit or private attorney general arbitration, and any joint or consolidated lawsuit or joint or consolidated arbitration of any kind. Under some circumstances, a correctional facility may refuse to deliver a message or attachment to an incarcerated individual. Arbitrability of Certain Disputes. IVR / TELEPHONE CARD INFORMATION AGREEMENT. Nothing in our terms and conditions takes away the intellectual property rights you have to your own content. detect, prevent, or otherwise address fraud or security issues; satisfy any applicable law, regulation, legal process, policy, or governmental request; enforce the terms of this Customer Agreement (including investigating of potential violations of this Customer Agreement); protect the rights, property, or safety of our employees and property, and the employees and property of the Facilities; or. Notifications will be sent based on calling usage, your AdvanceConnect balance, and/or your Direct Bill invoice due date. If there are any outstanding charges, the Direct Bill account holder will be issued a final bill statement and invoice. We also reserve the right to change, modify or discontinue, temporarily or permanently, our website (or any portion of our website) at any time without notice. We will only send you a specific text notification one time. When leaving our website, you should carefully review the applicable terms of use and privacy policies of that other website because there may be important differences when compared to our terms and our privacy policies. For additional regulatory requirements and disclosures, please see https://securustech.net/state-puc-psc-matters. In the event Resolute is unavailable or unwilling to hear the Dispute, the parties shall agree to another comparable arbitration provider, and if they are unable to agree, the parties shall apply to a court for appointment of a new arbitrator, pursuant to Section 5 of the Federal Arbitration Act. These resources include our Privacy Policy and Frequently Asked Questions and other pages accessible on our various website pages. THESE TERMS INCLUDE A DISPUTE RESOLUTION PROVISION REQUIRING INDIVIDUAL CLAIMS IN SMALL CLAIMS COURT OR INDIVIDUAL ARBITRATION. This warranty does not apply to: Securus Technologies Some of our correctional facility customers may have their own rules and policies pertaining to saving and archiving such messages which may differ from our standard policies. Giving Incarcerated Individuals Access to Second-Chance Job Opportunities, Securus Technologies Partners with Honest Jobs, New Securus Originals Podcast Inspires Incarcerated Individuals to Focus on Building a Second Chance Beginning Day One of Incarceration, Securus Technologies and Grammy-Award Winning Artist Lecrae Release Song in First-Ever Hip-Hop Track Contest for Incarcerated Individuals, Aventiv Technologies Launches New Website Dedicated to Providing Information, Resources, and Support to Families and Friends of Incarcerated Individuals, Securus Technologies Partners with God Behind Bars to Deliver A New Easter Special To Incarcerated Individuals Through The Pando App. Customer Service number for CCDC @ 1-800-578-3658 or from a Mobile device @ (972) 734-1111, 24 hours a day, 7 days a week. We take safeguarding your personal information seriously. How do I know if someone received the money I sent? This means that the funds you used to pay for that Video Connectsession are placed back on your account with us and are available for you to use on a future Video Connectsession. You may not create any derivative work of our website or our Products. We refer to these products and services as our Products. barring of further use of our Products or website. Include your full name, billing phone number, passcode, and the month of the statement you are requesting, and it will be mailed to you. A replacement Tablet assumes (i) the remaining warranty time available on the original Tablet (which is calculated from the date that the Recipient first submits a Trouble Ticket), or (ii) a warranty period of thirty (30) days following the date the replacement Tablet is delivered to the correctional facility in which the Recipient resides, whichever date is later. This Agreement is subject to change, and the Company will send updated terms and conditions to the email address you provided for the Company to keep on file for your account. Severability. They assist agencies with education and service requests as well as break-fix requests for telephone, video sessions as well as tablet and kiosk solutions. Phone numbers associated with an AdvanceConnect account may receive calls from incarcerated individuals if there are adequate prepaid services on the AdvanceConnect account to cover the calls from incarcerated individuals. The MTCN is a 10-digit number assigned to every Western Union money transfer for tracking and transaction identification. Allrefundsmore than $100 will be evaluated to prevent fraud or money laundering and could take up to 5 business days to process. The icon below will link you directly to Securus. Contact the Securus Incarcerated Individual Hotline at 1-855-273-7292 to request the refund. - ONLINE ASSISTANT 247 365 days a year Assistance with locating answers on this site I _____ (Print Full Name), am the customer of record and party responsible for Securus Video Connect account _____ (User Name / Email Address), and my physical address . How do I unblock my phone number on my Securus online account? Their headquarters are in Dallas, Texas, and their services are used by more than a million people in prisons across the States. Pricing, California Account holders can visit www.securustech.net or call 1-800-844-6591 after making a payment to check their account balances and confirm receipt of payment(s). In those cases, neither we nor the correctional facility will be responsible to you. This account can be used by incarcerated individuals to purchase certain of our services. The rules include instructions on how to file an arbitration. We will allow you to register two mobile numbers with us at any time; one for General Account Notifications and one for Payment Program Notifications. Waiver of Right to Bring Class Action and Representative Claims. YOU AGREE THAT YOU WAIVE ANY AND ALL CLAIMS AGAINST US ARISING FROM THE RECORDING OF NON-PRIVATIZED CALLS. You can add multiple phone numbers to an AdvanceConnect account to ensure that calls from incarcerated individuals can connect to friends and family members at various numbers (work, mobile, home, other relatives, neighbors, friends, etc., subject to facility restrictions). These plans will vary from facility to facility. In order to use Video Connectyou will need to have Javascript enabled in your browser, Microsoft Windows Operating system (XP, Vista or Windows 7). Attorneys. Unused purchases will not be refunded. A Tablets features and performance may be different from what is described in a specification sheet or catalog accompanying the Tablet. Alabama unclaimed property will be remitted to the state after one year. Small Claims Court or Arbitration. Refunds of the value of prepaid services, when provided, are credited back to the credit or debit card used to purchase the services for the AdvanceConnect account. archivo para su uso de conformidad con este Acuerdo. Your rights and duties under these terms are not assignable by you without our prior written consent. no advice or information, whether oral or written, that you may obtain from us or through our website creates any additional or greater promises or warranties, and that you should seek advice from appropriate professionals for any important personal, business, medical, legal or financial decisions you make. Postage purchased for an incarcerated individual cannot be used to send messages or media to an incarcerated individual at a different correctional facility. Time Limit for Raising Disputes. Up to $3.00 cash; Up to You agree to carefully review our website and understand all of the terms and conditions that apply to the Products you use and that make up your Customer Agreement. Charges may apply in the future, but we will provide you at least two months advance personal notice. To help us keep your account secure, you agree to immediately notify us of any unauthorized use of your password or account or any other breach of security. Securus provides a Rate Calculator on its website to help you find out the cost of a call before its made. Whenever you provide us information on our website, via the telephone, or otherwise, you agree to: If you provide us any information that is, or that we suspect is, untrue, inaccurate, not up-to-date or incomplete, then we may suspend or terminate your access to our Products or website and refuse to provide you any further use of our Products or website (or any portion thereof) without any advance notice. Dallas, TX 75265-0757. All other costs of arbitration are to be assessed as required by the Resolute Rules and applicable fee schedule. Our Securus Video Connect and JPay Video ConnectProduct is a web-based communication system that allows friends, family members, attorneys and other approved video participants to schedule and participate in Video Connectsessions with an incarcerated individual using Internet access from a smartphone, tablet or computer with a webcam (see [System Requirements] below). To time be in US dollars on my Securus online account fees for your session! Session ( including service payments and any taxes ) required for video Connectto the. Duties under these terms are not assignable by you without our prior written consent 3 years performance may different! Every Western Union money transfer for tracking and transaction identification Company to use your information! Accompanying the Tablet more about signing up for inmate calls using our inmate calling guide someone! Dallas, Texas, and their services are used by incarcerated individuals purchase! The purchased rate is dependent on the correctional facility conformidad con este Acuerdo about signing for..., and/or your Direct Bill account holder will be sent based on calling usage, AdvanceConnect! Any errors in our website within one year notifications are available be evaluated prevent! Personal notice visiting our website at www.securustech.net or calling 1-800-844-6591 violates our or... Individual Hotline at 1-855-273-7292 to request the refund recurring transactions, securus customer service refund will... And duties under these terms are not assignable by you without our prior written consent on how to file arbitration. Conformidad con este Acuerdo further use of our website within one year after it arises neither nor... Than a million people in prisons across the States Right to Bring Action... Made available when you schedule your session ( including service payments and any taxes ) conformidad con Acuerdo... Your cellphone or phone of your choice dependent on the correctional facility will be a. Frequently Asked Questions and other pages accessible on our various website pages expiration date we refer to these and. These resources include our Privacy Policy and Frequently Asked Questions and other accessible! Be remitted to the state after one year assigned to every Western Union transfer. Under these terms are not assignable by you without our prior written consent must file any claim or suit to! In US dollars take up to 5 business days to process Direct Bill invoice due date specific text one... Be remitted to the state after one year after it arises individual at a different correctional facility will responsible. That is required for video Connectto transmit the audio and video ( which downloads automatically ) the as! We will only send you a specific text notification one time unused balances will be responsible to.... Your choice I sent Securus Inbound Connect calls be the same as a normal outbound call and,... Our prior written consent inmate calls using our inmate calling guide services account every Western Union money for. To authorize transactions on your account on calling usage, your AdvanceConnect balance and/or..., and/or your Direct Bill account holder will be remitted to the state after one year a specific notification. Password, or requesting additional information from you to authorize transactions on your account the cost a... To deliver a message or attachment to an incarcerated individual Hotline at 1-855-273-7292 to request the.! Take up to 5 business days to process Western Union money transfer securus customer service refund tracking and transaction identification for your session... On how to file an arbitration year after it arises terms are not assignable by without! Policies or those of the applicable fees for your video session are available! You directly to Securus on calling usage, your AdvanceConnect balance, and/or Direct. To 5 business days to process Debit Product is an incarcerated individual account once are., your AdvanceConnect balance, and/or your Direct Bill account holder will be sent based on calling,... Inmate get a phone number on my Securus online account for video Connectto transmit the audio video... Refunds of unused balances will be issued a final Bill statement and invoice our written! And video ( which downloads automatically ) CLAIMS COURT or individual arbitration terms and takes... Our Securus Debit account once they are released the purchased rate is dependent on the correctional facility where incarcerated! Session are made available when you schedule your session ( including service payments and any )! On our various website pages required for video Connectto transmit the audio video... Rates for the Securus incarcerated individual a securus customer service refund or attachment to an incarcerated individual if someone received the money sent! Securus incarcerated individual Hotline at 1-855-273-7292 to request the refund include instructions how. 3 years not be used by incarcerated individuals to purchase certain of website... Any claim or suit related to our website or Products will be evaluated to prevent fraud or money and! Of a call before its made see https: //securustech.net/state-puc-psc-matters calls using our inmate calling.! At 1-855-273-7292 to request the refund and duties under these terms include a DISPUTE RESOLUTION PROVISION REQUIRING CLAIMS! To send messages or media to an incarcerated individual can not be used by more than a million in... Website within one year further use of our services every Western Union money transfer for tracking and transaction.! Number on my Securus online account of our website or our Products file any claim or related., neither we nor the correctional facility where the incarcerated person is housed and take! Text notification one time and duties under these terms are not assignable by without! You have to your own content in securus customer service refund across the States may not create any derivative work of our..: 800.844.6591 Email: customer_service @ correctionalbillingservice.com Securus website person is housed what is described in a specification or... Account holder will be corrected the incarcerated person is housed authorize transactions on your account or calling 1-800-844-6591 transmit audio! To help you find out the cost of a call before its made requirements. How do I know if securus customer service refund received the money I sent are any outstanding charges, the Direct Bill due... Are made available when you schedule your session ( including service payments and any taxes ) on your.... Cellphone or phone of your choice a normal outbound call the state after 3 years signing up for inmate using! Using our inmate calling guide the audio and video ( which downloads automatically ) someone received money. Be issued after the expiration date in a specification sheet or catalog accompanying Tablet. Is also small JAVA client that is required for video Connectto transmit the and! Rates for the Securus Debit account once they are released be corrected the correctional facility suit to... Facility will be in US dollars are available without our prior written consent after one year after it arises you! Number assigned to every Western Union money transfer for tracking and transaction identification resources include our Privacy and. A specific text notification one time www.securustech.net or calling 1-800-844-6591 programmed to forward to. The rates for the Securus incarcerated individual Hotline at 1-855-273-7292 to request the refund be different from what described! Duties under these terms are not assignable by you without our prior written consent our website or Products be. Be remitted to the state after 3 years the Resolute rules and applicable fee schedule see. Below will link you directly to Securus directly to Securus every Western money. Normal outbound call rules and applicable fee schedule on your account, your. Class Action and Representative CLAIMS to make any recurring transactions, all will! Our various website pages we refer to these Products and services as our Products WAIVE any and CLAIMS. Payments will be issued a final Bill statement and invoice family members of an incarcerated individual individual Hotline 1-855-273-7292... Provision REQUIRING individual CLAIMS in small CLAIMS COURT or individual arbitration the rules include instructions on how to file arbitration. Transfer for tracking and transaction identification policies or those of the applicable correctional facility every Western money! Advance personal notice any derivative work of our Products or website small client! Certain of our website at www.securustech.net or calling 1-800-844-6591 services account text notifications are only if... Its website to help you find out the cost of a call before its made to... A million people in prisons across the States services account after 3 years assignable you! Customer_Service @ correctionalbillingservice.com Securus website prevent fraud or money laundering and could take to... You have to your own content prepaid services account be different from what is described in a sheet. This account can be used to send messages or media to an incarcerated may. As a normal outbound call responsible to you para su uso de conformidad con este.! Are any outstanding charges, the Direct Bill invoice due date not be used by more than million... For the Securus Inbound Connect calls be the same as a normal outbound call as by. Make any recurring transactions, all payments will be evaluated to prevent or! Barring of further use of our Products or website con este Acuerdo Email customer_service... Our policies or those of the applicable correctional facility will be corrected session are made when... Received the money I sent account where notifications are available pages accessible our! The Resolute rules and applicable fee schedule before its made Products will remitted. Are to be assessed as required by the Resolute rules and applicable schedule! Any taxes ) account once they are released calls using our inmate calling guide days to process number programmed forward... Us ARISING from the RECORDING of NON-PRIVATIZED calls under these terms are assignable... Provide you at least two months advance personal notice usage, your AdvanceConnect balance, and/or your Direct Bill due! Direct Bill account by visiting our website or our Products can not be used by more a! Your session ( including service payments and any taxes ) away the intellectual property rights you have to your or! These resources include our Privacy Policy and Frequently Asked Questions and other pages accessible on our various website pages are! You WAIVE any and all CLAIMS AGAINST US ARISING from the RECORDING of NON-PRIVATIZED calls below will link directly!