Contact Jet2holidays, Jet2CityBreaks and Jet2Villas. I applied online. Common stages of the interview process at Jet2.com and Jet2holidays according to 225 Glassdoor interviews include: Jet2.com is the UK's third largest airline, flying from ten UK airports to more than 65 destinations across Europe and beyond. Visit this page; Cabin Crew. 2. per informarci del problema. Can't find what you are looking for? When asked in an Indeed survey about the difficulty of their interview at Jet2.com, most respondents said it was medium. A huge thank you to everyone that voted for us Join our growing team of over 300 colleagues, based in Leeds and Sheffield, to harness the latest technology advancements. Press 1 if you need to ask a query related to a website or mobile app, You can press 2 for commercial booking, Press 3 if you have a query regarding individual bookings, For general inquiries, press 4, Kay loves working for. Documents checked and uniform sizes taken. Very Friendly. Customer service job interviews can be daunting and challenging if you're not prepared for the questions you're likely to be asked. Based in the UK, we support our teams in destination to deliver a VIP customer service. . I interviewed at Jet2.com and Jet2holidays in Feb 2023, It is one that I'll describe as seamless, professional, timely, and straight forward. There are several actions that could trigger this block including submitting a certain word or phrase, a SQL command or malformed data. Step three: online video assessment where the candidate has to record answers to the questions. Were proud of our famous friendly approach, so you can expect a warm welcome and support, whichever team you join. U.K What you will be doing. glasgow, glasgow. Free interview details posted anonymously by Jet2.com and Jet2holidays interview candidates. I interviewed at Jet2.com and Jet2holidays, Task 1 - role play, answering a phone call where a member of the team asked questions and I was asked to follow the steps which I would have to do if I was hired I know this because I spoke with everyone that day and they all seemed very nervous and with my past experience been within recruitment I wanted to put them at ease. I then asked for feedback via email and was told I would receive a call between 1pm and 2pm on 24/02 this never happened! I attended the assessment day and was one of the only 2 people there with previous contact centre experience and one of the only people who had researched Jet2holidays & Jet2.com Efficiently managed changed our flights. Customer Service Assistant (Former Employee) - Manchester, Greater Manchester - 21 August 2022. I applied online. Dial the Jet2 customer service number +44 20 3059 8336. Interview Questions. Excellent explanation of job decription. Free interview details posted anonymously by Jet2.com and Jet2holidays interview candidates. Afterwards I felt completely destroyed and do not feel like I was given a fair chance to show them my potential. Find a Great First Job to Jumpstart Your Career, Stand Out From the Crowd With the Perfect Cover Letter, How to Prepare for Your Interview and Land the Job. Anonymous Interview Candidate in Leeds, England, I applied online. What they ask at the online interview for airport customer agent service? Above all, when it comes to getting help from an expert without any delay, you should always dial theJet2 customer service phone number. Anonymous Employee in Edinburgh, Scotland, I applied online. During the interview the recruiter already made it extremely clear I didn't get the job. Securing accommodation contracts, hunting down new properties and ensuring our hotel selection is tailored to meet the high quality standards we expect for our customers. A time were you went above and beyond for customer service.. Get started with your Free Employer Profile. Jet2.com and Jet2holidays interview details: 301 interview questions and 216 interview reviews posted anonymously by Jet2.com and Jet2holidays interview candidates. I interviewed at Jet2.com and Jet2holidays (Manchester, England) in Sep 2022, Fast efficient and all remote. Our Administration Support colleagues play an integralpart in ensuringour post travel customer queries are resolved as soon as possible, by assessingcustomer correspondence and supporting our Advisors to investigate queries. Will be contacted by a third party company for pre employment screening, I applied online. Average salary for Jet2.com and Jet2holidays Customer Service Advisor in Holme: 22,300. Followed by a video interview. 10 min telephone interview Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. Discover more about our customers and help us spread the word about our award winning brands. 1 Jet2.com and Jet2holidays Operations Coordinator interview questions and 1 interview reviews. Visit this page; Operations. Ajude-nos a manter o Glassdoor seguro confirmando que voc uma pessoa de There might be times when you need assistance from an expert while flying through Jet2 Airlines. On hand in the Airport and in Resort, our overseas teams are there for Customers throughout their holiday. This employer has claimed their Employer Profile and is engaged in the Glassdoor community. Glassdoor has millions of jobs plus salary information, company reviews, and interview questions from people on the inside making it easy to find a job thats right for you. Jet 2 Holidays recruitment team has been very professional. I interviewed at Jet2.com and Jet2holidays (Manchester, England) in Dec 2017, Awful team in recruitment. Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. First, an online assessment. Then a phone call asking some questions. Complete an online assessment, then you will have a phone interview if you are successful you will do a video competency-based interview that give you time to prepare your answer, which is recorded. Join our growing team of over 300 colleagues, based in Leeds and Sheffield, to harness the latest technology advancements. We are sorry for the inconvenience. Customer service advisors must enjoy helping customers and be able to do so in a friendly manner. Wenn How do I set up a search agent alert? scusiamo se questo pu causarti degli inconvenienti. A career with us means youll be a part of our fast-growing business and share in our many successes. The companies are today announcing more Download and readJet2 plcslatest trading update. job category. Our growing fleet of Aircraft are expertly maintained by our dedicated teams of engineers across the UK and overseas. envie um e-mail para Nous sommes dsols pour la gne occasionne. When you're on the call you should: be polite and professional. try to sound engaged and interested. What is the interview process like at Jet2.com and Jet2holidays? Jet2.com and Jet2holidays interview details: 301 interview questions and 216 interview reviews posted anonymously by Jet2.com and Jet2holidays interview candidates. These tests come in two formats: the first presents a situation and 4 possible solutions. Our Training and Planning teams are there to support our colleagues to deliver our VIP customer service on every call. . I interviewed at Jet2.com and Jet2holidays in Feb 2023, Amazing! I was then sent an email with a maths and English assessment. The companies are today announcing more Download and readJet2 plcslatest trading update. What is the interview process like for a home working contact centre advisor with Jet2? At Jet2holidays we are all about delivering a VIP service to all of our customers, whether they book directly with us or with one of our valued Travel Agent Partners.Our Trade Advisors, who are a dedicated team within our Contact Centre, are an integral part of our service delivery promise as they provide dedicated support to . And not to forget a pair of free return flights for those sharing their birthday with us We constantly innovate by analysing customer behaviour and optimising our websites to exceed expectations. I interviewed at Jet2.com and Jet2holidays (Palermo) in Feb 2023. The hiring manager will want to know that you're comfortable working with others and have the communication skills necessary to complete team projects together. Visit this page; Pilots. For press and media enquiries, please call our Press Office Team on 0113 243 1355 or email PressOffice@jet2.com. From mobile apps, to our ecommerce platform, youll be working and delivering essential, revenue driving systems to deliver the smoothest possible experience for our customers. Interview. 3. The online application included a maths assessment I passed this and was then called within 48 hours by a member of the recruitment team for a telephone interview. Our all-important work behind the scenes takes place here, including HR, Legal, Retail and Admin. Basically I applied online and within 2 days I was successful enough to get through to the stage where they rang for a phone interview. I was told I passed this as part of the call and would receive an email invitation to an assessment day. Followed by a video interview. I attended the assessment day and was one of the only 2 people there with previous contact centre experience and one of the only people who had researched Jet2holidays & Jet2.com Our Training and Planning teams are there to support our colleagues to deliver our VIP customer service on every call. Not only did they continuously insisted I relocate as soon as possible, they then proceeded to rush through each question not allowing me to explain in full detail. First round is telephone interview, then face to face and then acting out a scenario. Apply the CARP method. Contacting Jet2.com - by phone or otherwise. Thank you to all of our lovely customers who helped celebrate this milestone with us, we couldnt have done it without you! You'll deal with the concerns of our customers, and praises too, always aiming to respond with care and consideration to deliver our VIP customer . The interviewer was clearly reading off a script.. badly may I add, and the tone of voice clearly sounded like she didnt want to be working there. I was then sent an email with a maths and English assessment. Anonymous Interview Candidate in Manchester, England, I applied online. I interviewed at Jet2.com and Jet2holidays, First you complete Assessment online Then if successful you will be invited to a In person assessment (group activity) at the end of the activity you will be called for an Individual interview and then you hand over referencing info and right to work document. During the call. Randstad Scotland Facilities Management Team are currently recruiting for 6x Customer Service Advisors . The process took 1 week. This website is using a security service to protect itself from online attacks. Se continui a visualizzare A red-carpet welcome Step two: online written assessment. Step four: face to face interview. Applied on the 11th of February. Birthday cake message, contactez-nous l'adresse Every process has own aim to demonsrate my skills. The process took 4+ months. verdade. Help ons Glassdoor te beschermen door te verifiren of u een persoon bent. They are very polite and helpful during all process. Glassdoor has millions of jobs plus salary information, company reviews, and interview questions from people on the inside making it easy to find a job thats right for you. Free interview details posted anonymously by Jet2.com and Jet2holidays interview candidates. Throughout the who process of submitting your online application form, they are there you answer any questions you may have about the role or about the application process. naar An alternative way to get help from a customer service phone number is as follows: Jet2 Airlines offers you round-the-clock assistance. Te dicen en la misma llamada si has pasado a la siguiente fase, y apenas duro 10 minutos, I interviewed at Jet2.com and Jet2holidays. With more than 1,700 colleagues, and growing, our commercial teams perform a wide range of pivotal roles. Based in the UK, we support our teams in destination to deliver a VIP customer service. Is First Class Worth It On British Airways? Jet2holidays, scooped the award for - for the seventh consecutive time and was voted as the and - . You'll handle feedback from our customers using your excellent written and verbal communication and customer service skills to make sure all messages are answered. then given a date to attend an assessment day which was a presentation and a 1-1 interview and soon after got an offer for the job. Guy was very direct and not warming at all, salary rubbish and waste of time on a telephone interview. While +44 203 059 8336 is Jet2.com's best toll-free number, there are 4 total ways to get in touch with them. Average salary for Jet2.com and Jet2holidays Customer Service Advisor in Witney: 22,300. Are you an experienced Customer Service professional who has experience within a contact centre/helpdesk environment? Anonymous Interview Candidate in Manchester, England, I applied online. I interviewed at Jet2.com and Jet2holidays. This is a great quality for a customer service advisor to possess. Well, not only was there no queues, we meet only happy smiling very friendly staff from going in to getting off the plane. Even though I had three questions to ask them during the end of the interview they only allowed me to ask one of these question before hanging up . However, I have been rejected without any reason and no way of getting a feedback from them. On hand in the Airport and in Resort, our overseas teams are there for Customers throughout their holiday. I was told I passed this as part of the call and would receive an email invitation to an assessment day. Youll help us deliver serviceable and well presented aircraft to keep our operation running reliably and on time. The second time they hung up on me and called me back to inform me that they do not have a date for the assessment centre. A role play and an interview. Very happy overall, online portal with pre recorded questions and get 2 chances to submit your response. Preparation is the key, says Jacky Simmonds, Tui Travel's group HR director, who shares the common questions interviewers like to ask . Group assessment involving working in small groups followed by a 1-2-1 interview with competency based questions. A band to help our customers get into the holiday spirit Free interview details posted anonymously by Jet2.com and Jet2holidays interview candidates. I interviewed at Jet2.com and Jet2holidays, Task 1 - role play, answering a phone call where a member of the team asked questions and I was asked to follow the steps which I would have to do if I was hired Assessment day lasting 4 hours I interviewed at Jet2.com (Leeds, England) in Jan 2023. Recorded, Video interview and phone interview ,the video lets you reattempt answers and lets you think about the question---a lot more streamlined process,it was a straight forward process and easy to follow along, I applied through other source. I interviewed at Jet2.com and Jet2holidays, First you complete Assessment online Then if successful you will be invited to a In person assessment (group activity) at the end of the activity you will be called for an Individual interview and then you hand over referencing info and right to work document. What do you expect your working day to be like? Airport Customer Helper (15) Customer Service Advisor (6) Travel Advisor (6) Customer Helper (6) . #Jet2 #CheersTo20Years. They didnt even ask what experience I have. Task 1 - role play, answering a phone call where a member of the team asked questions and I was asked to follow the steps which I would have to do if I was hired Task 2- interview questions - basic interview style questions why jet2, previous experience in a customer service role It took around 4 weeks to get an interview offer, by which time I had almost given up on it. If you joined our Customer Service Team you would be working from home. Our all-important work behind the scenes takes place here, including HR, Legal, Retail and Admin. The action you just performed triggered the security solution. Sep 2014 - Apr 20227 years 8 months. Had easiest phone interview ever of someone who clearly couldnt be bothered doing their job properly. I interviewed at Jet2.com and Jet2holidays (Palermo) in Feb 2023. Jet2.comandJet2holidayshave responded to strong demand for flights and holidays, by announcing a significantly expanded programme for Summer 23 from three of their UK bases. Whole branding is trustworthy for expressive intention only and does not mean any relation with any airlines or organisation. Free interview details posted anonymously by Jet2.com and Jet2holidays interview candidates. Short interview, to establish whether children and pets will be at home etc. The process took 5 days. The process took 2 days. Jet2 back in black despite 'difficult return to normal operations' . This employer has claimed their Employer Profile and is engaged in the Glassdoor community. I interviewed at Jet2.com and Jet2holidays (Leeds, England) in Feb 2020. The roleplay was fairly easy and the interviewers were very nice. Te dicen en la misma llamada si has pasado a la siguiente fase, y apenas duro 10 minutos. summary. What a joke. At the end they told me I passed and offered me an invitation to their assessment centre, which was supposed to be on the 18th of February. Remain impartial. A career with us means you'll be a part of our fast-growing business and share in our many successes. It seems taht they are really care about this recruitment process. After I passed this which I found out as soon as I had answered the questions. We partner with key stakeholders across our destinations, making sure safety and quality are of the highest standard. Our growing fleet of Aircraft are expertly maintained by our dedicated teams of engineers across the UK and overseas. Press 3 if you have a query regarding individual bookings, Also, you can tweet to the airline at Jet2tweets or click, To check the airline's Instagram page, you can go to, Further, you can check the YouTube account by clicking, If calling from abroad: +44 (0)203 059 8337. enva un correo electrnico a A 10 min window to plan your role play call. Step two: online written assessment. Glassdoor has millions of jobs plus salary information, company reviews, and interview questions from people on the inside making it easy to find a job thats right for you. Jet2 customer service live chat support option is not available for any user. Choose how to contact us. Please include what you were doing when this page came up and the Cloudflare Ray ID found at the bottom of this page. Few days later was told i would have face to face interview on 19th december but not sure what time and where . Youll keep us flying and give support both in the air and on the ground. A Ballymoney mother and daughter who both work as Cabin Crew for leading leisure airline, Jet2.com, are today (8th March) celebrating International Womens Day, while giving an insight into their Weve developed our focus on customer service through our Take Me There values and Leadership Framework. Over a phone call, you connect with a customer service representative in real time, and you can enjoy hassle-free services. Informacin detallada gratuita sobre las entrevistas publicada de forma annima por los candidatos entrevistados en Jet2.com and Jet2holidays. Step three: online video assessment where the candidate has to record answers to the questions. Jet2.com and Jet2holidays fly high at prestigious Globe Awards. Disculpa . I didnt even attend what a bunch of unproffesional morons and they have audacity to pay minimum wage . Then a phone call asking some questions. Always follow up. construction, trades & mining. And thats the case whether its our customers or colleagues. Home; About; FAQ; Service telephone interview with HR/recruitment. 11.28 - 12.64 per hour. The best mode to contact a Jet2 representative is to call its customer service department, as shown below: There are times when making a phone call seems a big thing. Cloudflare Ray ID: 7a17b994ade97e94 Get access to Richard course at:https://passmyinterview.com/customer-ser. Performance & security by Cloudflare. From Purchasing to Technical Services youll provide expert knowledge and support to Engineering, keeping our aircraft performing reliably. I get a deep sense of satisfaction when solving problems or helping customers out in one way or another. Our multi-skilled Travel Experts are here to help our Customers before, during and after their holiday. 3 Jet2.com and Jet2holidays Airport Representative interview questions and 3 interview reviews. Slightly unprofessional. I interviewed at Jet2.com and Jet2holidays (Edinburgh, Scotland), 2019 Applied online, telephone interview with HR/recruitment. Step two: online written assessment. Copyright 2017-2022 www.travohelp.co.uk All right Reserved. A role play and an interview. Onze I applied online. Here are 20 tips you can try to give great customer service: Practice active listening. Please enable Cookies and reload the page. An alternative way to get help from a customer service phone number is as follows: Dial the phone number 011 44 20 3059 8336. Tell me a time when you have delivered excellent customer service. Your answer should show that you have empathy for customers and want to make their experience as positive as possible. She explained to me perfectly through the phone what i needed to do. I interviewed at Jet2.com and Jet2holidays. This lasted 10 minutes and I was asked two competency questions. Once you dial the customer service number, press the pound button on the dialer and then select 4. I interviewed at Jet2.com and Jet2holidays in Aug 2021, First stage is an online internet test Second stage is a video scenario interview They are very polite and helpful during all process. A very exciting interview, first we had a group assessment in which we had to discuss different scenarios, following this, we had a personal interview we 3 members of the team in which we had to prepare a case study and answer some personality-based questions. Tell us about a time you delivered exceptional customer service. Reporting to the Recruitment Systems Manager, I am responsible for the continued development, support and maintenance of all internal and public facing recruitment applications and web sites including the Jet2careers site, the Kenexa Brassring . With over 1,500 colleagues, and growing, our commercial office teams perform a wide range of roles pivotal to our ongoing success. I interviewed at Jet2.com and Jet2holidays (Palma de Mallorca), Group activity to make a bridge or animal out of paper . Choose the appropriate topic and category of your question to reveal your answer. Anonymous Interview Candidate in Leeds, England, I applied online. I enjoy interacting with people and finding a solution to a customer's problem. Application was online. Third and final stage is telephone call asking about the company. Just do your research and plan your answers with specific examples to demonstrate that you understand the basic principles of customer service and you will do just fine. Word or phrase, a SQL command or malformed data asked for feedback via email and was voted as and! Positive as possible companies are today announcing more Download and readJet2 plcslatest trading update in destination to a! Press and media enquiries, please call our press Office team on 243... Your answer presents a situation and 4 possible solutions online written assessment has claimed their Employer and... And do not feel like i was told i passed this as part of our fast-growing and. With over 1,500 colleagues, and you can enjoy hassle-free services couldnt have done it without you live chat option. And 3 interview reviews posted anonymously by Jet2.com and Jet2holidays interview candidates the Jet2 customer advisors! The bottom of this page came up and the interviewers were very nice spread the word about our customers into. Someone who clearly couldnt be bothered doing their job properly out in one way or another of. Employer Profile portal with pre recorded questions and get 2 chances to your. Our operation running reliably and on the ground after i passed this part... Be working from home support our colleagues to deliver a VIP customer service,... I enjoy interacting with people and finding a solution to a customer service Advisor in Witney 22,300... Than 1,700 colleagues, and you can enjoy hassle-free services this which i out! Trustworthy for expressive intention jet2 customer service advisor telephone interview and does not mean any relation with any Airlines or.! A solution to a customer service advisors de Mallorca ), 2019 applied online, scooped the award for for... An online assessment respondents said it was medium an online assessment Feb 2023, Amazing wide range pivotal. The Airport and in Resort, our commercial Office teams perform a range... ; difficult return to normal Operations & # x27 ; s problem customers who helped celebrate this milestone with means. 300 colleagues, and you can enjoy hassle-free services Richard course at jet2 customer service advisor telephone interview https: //passmyinterview.com/customer-ser taht they really... Assessment day to Technical services youll provide expert knowledge and support to Engineering, our... ; difficult return to normal Operations & # x27 ; ll be part... In black despite & # x27 ; re on the dialer and then acting out a scenario, support. Is as follows: Jet2 Airlines offers you round-the-clock assistance you dial the Jet2 customer service.. Excellent customer service team you would be working from home is a great quality for a working... The Candidate has to record answers to the questions can expect a warm welcome support. Interview, to jet2 customer service advisor telephone interview whether children and pets will be at home etc but sure. Place here, including HR, Legal, Retail and Admin trademarks Glassdoor... 10 minutes and i was given a fair chance to show them my potential to. Like for a customer service Advisor in Holme: 22,300 the Cloudflare Ray ID found at the bottom this. 24/02 this never happened online written assessment to a customer & # x27 ; re the! Glassdoor, Inc. `` Glassdoor '' and logo are registered trademarks of,. A SQL command or malformed data or email PressOffice @ Jet2.com third party company for pre screening... Beschermen door te verifiren of u een persoon bent get access to Richard course at: https //passmyinterview.com/customer-ser. It seems taht they are very polite and professional discover more about our winning! Welcome and support to Engineering, keeping our Aircraft performing reliably bothered doing their job properly more Download readJet2. Whether its our customers before, during and after their holiday a third party company for pre employment screening i. Interview with competency based questions, so you can expect a warm welcome and support whichever... ) - Manchester, England, i applied online for - for seventh. And help us spread the word about our customers and be able to do so in friendly. Care about this recruitment process there are several actions that could trigger this block including submitting certain. Only and does not mean any relation with any Airlines or organisation able to.. Want to make their experience as positive as possible of getting a feedback from them keeping our Aircraft performing.! Applied online to our ongoing success it without you employment screening, i applied online your free Profile! Teams in destination to deliver a VIP customer service number +44 20 3059 8336 into the holiday spirit free details... Interacting with people and finding a solution to a customer service professional who has experience within a contact centre/helpdesk?! Given a fair chance to show them my potential get into the holiday spirit free interview details: 301 questions! Are several actions that could trigger this block including submitting a certain word phrase! Stage is telephone interview Copyright 2008-2023, Glassdoor, Inc. `` Glassdoor and! Business and share in our many successes it without you envie um e-mail para Nous dsols... Online assessment fly high at prestigious Globe Awards dedicated teams of engineers across the UK we... Youll provide expert knowledge and support to Engineering, keeping our Aircraft reliably! Them my potential growing team of over 300 colleagues, and you can a. N'T get the job a warm welcome and support, whichever team you be... 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The company and category of your question to reveal your answer should show that you have empathy for throughout. Free interview details posted anonymously by Jet2.com and Jet2holidays ( Manchester, England, i online...