In the case of Mercari, the seller would only have to wait 3 days and automatically get their payment. If its true and the package was stolen the buyer should have no issues and maybe you could help catch a theif. Jeeze. My buyer claims they didn't revive a package UPS says was delivered. 1099-K Reporting and Disclosure Information. this is a question and various opinions are valid and necessary. Mercari made me wait the three days to see if it arrived and then released seller funds while giving me credits (for the record first two times a package went missing my neighbor got it. Press question mark to learn the rest of the keyboard shortcuts. Always do this as the seller. PART2 Mercari Shipping Problem Buyer Reported Item Not Delivered USPS Tracking Number Shows Delivery - YouTube I got a message from Mercari saying:"Buyer has let us know that -item-. Mercari has not cancelled or paused the order, it's still requesting a rating from the buyer and the time limit for the rating will expire today. The scammer sends something in the same zip code, an empty box or something worthless, and the buyer reports no package received. Mercari has not cancelled or paused the order, it's still requesting a rating from the buyer and the time limit for the rating will expire today. I got a notification that says, "Your buyer has informed us that the item has not been delievered. The sale was almost $200. That was 5 days ago, and after several more messages Mercari has yet to respond. Cookie Notice . Press J to jump to the feed. Today I was finally able to reach someone at the local post office and they confirmed my suspicion, the tracking number showed a delivery to a different house with the same zip code. Therefore, if your order is lost or damaged in transit, you should be protected. edit : Definitely not going to now, main concern was package being lost or grabbed by wrong person but on second thought that's not really my problem. However it said it would ship from FedEx, despite me sending it via USPS and trying to update it on Mercari. Items that are not claimed within 10 days will be destroyed. Privacy Policy. New comments cannot be posted and votes cannot be cast, The first and only subreddit for Mercari, a fast growing marketplace for buying and selling online. I work and go to school full time, so just going to the mail room to receive packages sometimes doesnt fall into a schedule in a day. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Bought and on the delivery day I received a notification that it had been delivered, I go check outside and there was no package, nor any notification from my ring doorbell. Check to see if someone else (family member, roommates, neighbors) accepted the delivery. . As long as the tracking shows delivered to the same zip code, you are in the clear. Any ideas on how to handle this? very good point. I feel somewhat relieved now that you've (unfortunately) been in the same boat. Thank again for your purchase ". yea I once had a package arrive sooner than I thought it would and I was so grateful the seller notified me ! If you shipped the item yourself, please contact your carrier to check the delivery status. The order has a "pending" delivery status and has not been rated by the buyer For lost items, your support request needs to be filed 30 or more days following the acceptance scan (first scan by the carrier after receipt/pickup of the package) and 7 or more days from the last scan as provided by the carrier But at the same time as a seller I know there's a chance I'm being scammed so I'm pleased to hear that it may work out in my favor. I always do, "hi there, just saw your item was delivered, I hope you love it. This website is using a security service to protect itself from online attacks. If your tracking information shows your package was delivered but its missing, ask the buyer to: If the FedEx tracking status reads Delivery Exception and final delivery is unable to be completed, please contact us via the Help Center. It will take longer to get paid, but Mercari will eventually have to release your funds. Are we going to loose out on a $100+ and have to refund this guy? -I sell almost exclusively on Poshmark and eBay right now - Ive only listed 11 items on Mercari \u0026 this is the 3rd one Ive sold.-My Poshmark Closet | https://www.poshmark.com/closet/mkultrahInstagram: @pull.it.together-Mercari Shipping Problem Buyer Reported Item Not Delivered USPS Tracking Number Shows Delivered - Vloghow to ship, poshmark shipping, poshmark tips, shipping tips, how to ship on ebay, make money on poshmark, shipping on ebay, work from home, sell on poshmark, etsy shipping, ebay shipping, how to, poshmark selling, side hustle, stay at home mom, don't want you to know, mercari scam happening now, avoid being scammed on mercari, how to avoid being scammed on mercari, how to safely sell on mercari, what to do Buyer says item was never delivered, USPS shows as delivered, Mercari cancels transaction now I'm out of the item and funds Sold a $50 sweater and the same day it's suppose to be delivered, I get a notification saying Mercari has cancelled the transaction because the buyer said it was never delivered to them. Mercari is a Japanese (USA-based since 2014) e-commerce company that has grown to be one of the largest buying and selling marketplaces in the world. 'In honor of imnotlegolas for starting this subreddit. However, if the buyer doesn't rate the seller within three days, Mercari's system will trigger payment anyway. After doing some research and reading some reviews I decided I would stay far away. I have the tracking number though, and it says the package was delivered. Not likely. I contacted customer support and told them it was delivered. The post office confirmed the item was sent to the wrong place, that the address had not been changed in transit but that the seller put that address there from the start. I have been charged the incorrect amount of money, and my buyer has not paid, contacted or rated me yet. The main thing is using scare tactics to get the buyer to say I found the package or something like that. The sale was almost $200. Like maybe a neighbor (or buyer) has a doorbell cam that has footage of the delivery and theft. Not happy. Mercari is a popular network where people can buy and sell almost anything if the item can be shipped. Had this happen a few weeks ago. Please include what you were doing when this page came up and the Cloudflare Ray ID found at the bottom of this page. Please ensure you are following current standards to ensure your package is eligible. Any advice is greatly appreciated. A place to discuss tactics and success stories of buying things for a low price and selling them for a higher one. I have this happen all the time. New comments cannot be posted and votes cannot be cast, The first and only subreddit for Mercari, a fast growing marketplace for buying and selling online. While I've searched the sub I was still curious. Mercari issued me a 10% off credit or something and said I have to file a missing package report or whatever with ups since it was marked delivered. Cloudflare Ray ID: 7a16556a0c7c770d If mercari has been contacted by the buyer wouldn't they put a hold on the transaction? New comments cannot be posted and votes cannot be cast. Well, uno reverse mf thank you mercari and USPS, ultimate scammer catchers Mercari cannot assist you without proof of tracking or delivery, as you assume all risk by shipping on your own. Mercari is not as "buyer friendly" as eBay. This is a very common scam called the DNA refund (Did not arrive) my usual follow up for this is telling the buyer I will make a claim with the shipper for a stolen/lost package. It still says the package is being shipped because it said it was via FedEx. Mercari packages usually arrive safely at their destination but when they don't, you can raise the issue with the online retailer. Press question mark to learn the rest of the keyboard shortcuts. ', Press J to jump to the feed. Thanks . 'In honor of imnotlegolas for starting this subreddit. Buyers are aware of having three days to rate, so I prefer to be left alone. Definitely wont glad I never have in the past too. I contacted Mercari multiple times, nothing got put on hold. They said they cant confirm if it was actually delivered to the buyers address and was told to file a claim with USPS about this. Date: September 24, 2021 08:21AM Shipping claims can take up to 2 weeks to resolve. Buyers are encouraged to negotiate, so they won't necessarily just walk away if they don't like your price. But it appears as if everything is in order now. I despise Mercari and will never use them again! I really feel this could be a scam. This buyer does more selling than buying from looking at their reviews. They often extend the time on the buyer's side before auto rating completes. To keep you safe, we ask that all transactions take place in the app. I typically dont as I dont want to come across as pressuring to get a quick rating. Is this a scam? Some buyers do claim this as a scam, but this is truly not always the case. The end result is usually requesting for a refund or getting an exchange. buyer says package not delivered mercari But the customer said he didn't receive it so I refunded the entire amount for the item he needed right away and re-ordered Make sure you include the transaction number, so they know which transaction you are referring to. Since Mercari is also the shipper, they should have the ability to confirm on their end that the package was mis-delivered, but they made no effort to do so, they just encouraged me to work with UPS on getting the package. The seller had over 300 ratings so I believed that they were trustworthy. If you were a buyer and you received that message would you view it as a kind gesture or just an annoying way to be reminded of a rating? After doing some research and reading some reviews I decided I would stay far away. I told the buyer to contact the local post office and see if they can help, but technically it's not your issue anymore once it shows delivered. Press question mark to learn the rest of the keyboard shortcuts. Buyer Scam: The False Claims The buyer's regret is real, and unfortunately, it tends to happen even more with online purchases as the items are seen and held only upon delivery. thanks. In the case of Mercari, the seller would only have to wait 3 days and automatically get their payment. I sell designer bags for about $300-1000. this is a question and various opinions are valid and necessary.